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关于埃克塞特东智选假日酒店 - IHG 旗下酒店的点评

3 out of 5
埃克塞特东智选假日酒店 - IHG 旗下酒店
Guardian Road Exeter Business Park, Exeter, England

点评

8.6

超赞

10 分 - 超赞。502 条好评，共有 1002 条点评" "
8 分 - 还可以。354 条好评，共有 1002 条点评" "
6 分 - 一般。92 条好评，共有 1002 条点评" "
4 分 - 很差。39 条好评，共有 1002 条点评" "
2 分 - 糟糕。15 条好评，共有 1002 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不錯的酒店
房間很舒適整潔，早餐也好吃。 地點也很容易找，駕車很方便。 多行幾步可到附近的PUD找吃，挺不錯的。
2017 年 11 月入住 4 晚

8/10 还可以

Maryann

满意：住宿条件和设施，员工和服务
2024 年 5 月入住 2 晚
Steve, Nights Manager 于 2024年05月19日 的回复
Hi Maryann.Thank you for your feedback, we look forward to welcoming you again soon

10/10 超赞

nadine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Saubere, ordentliche Unterkunft mit sehr netten Personal.
2024 年 5 月入住 6 晚
Steve, Nights Manager 于 2024年05月10日 的回复
"Vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 超赞

Becky

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Steve, Nights Manager 于 2024年05月4日 的回复
Hi BeckyThank you for your feedback, we look forward to welcoming you again soon

8/10 还可以

Philip

满意：员工和服务，清洁度
2024 年 4 月入住 1 晚
Steve, Nights Manager 于 2024年05月4日 的回复
Hi PhilipThank you for your feedback, we look forward to welcoming you again soon

6/10 一般

Frankie

满意：清洁度、员工和服务、住宿条件和设施
Very clean, comfortable and fresh room. Ordered two portions of fries and onion rings which were not great. Onion rings were soggy and the chips were not crispy. Very overpriced for sides. Portions were small and not a great standard.
2024 年 4 月入住 1 晚
Hotel Operations Manager 于 2024年04月30日 的回复
Thanks for the review, Frankie.Our housekeeping team will be proud to see the lovely comments about the cleanliness.We are sorry to see you felt our dinner wasn't to your taste. We appreciate you flagging where we can further improve.Alex

8/10 还可以

Mike

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
Comfortable and clean room, friendly and helpful staff. Breakfast area relativity small and busy so crowded at peak times, though the hotel does have signs that advise guests which times are busiest.
2024 年 4 月入住 1 晚
Steve, Nights Manager 于 2024年04月15日 的回复
Hi MikeThank you for your feedback, we look forward to welcoming you again soon.

10/10 超赞

Hayley

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Liked the fact the hotel is dog friendly, good food, nice bar area and friendly and helpful staff. The only downside is our room was cold - the window was open when we arrived and then heating didn't work we had to go to reception (who I think knew it didn't work) who gave us a heater to take the chill off the room
2024 年 3 月入住 1 晚
Hotel Operations Manager 于 2024年04月4日 的回复
Thanks for the review, Hayley.The team will be happy to know their service was worth mentioning.We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. We're pleased to read that our team managed to quickly find a solution to the issue you encountered.All the very best,Alex

10/10 超赞

Helen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Steve, Nights Manager 于 2024年03月30日 的回复
Hi Helen.Thank you for your feedback, we look forward to welcoming you again soon.

10/10 超赞

Amanda

2024 年 3 月入住 1 晚
Hotel Operations Manager 于 2024年04月17日 的回复
Thanks for the review, Amanda.All the best,Alex

10/10 超赞

steven

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are friendly and helpfull.
2024 年 3 月入住 1 晚
Steve, Nights Manager 于 2024年03月25日 的回复
Hi Steven.Thank you for your feedback, we look forward to welcoming you again.

10/10 超赞

Georgina

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Steve, Nights Manager 于 2024年03月25日 的回复
Hi Georgina.Thank you for your feedback, we look forward to welcoming you again.

10/10 超赞

Francisco Tiler Ltd

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Steve, Nights Manager 于 2024年02月26日 的回复
Hi Francisco Tiler LtdThank you for your feedback. We look forward to welcoming you back soon.

8/10 还可以

Kate

满意：员工和服务，清洁度
Guests shouldn’t have to pay for parking given the hotel is on the outskirts of Exeter.
2024 年 2 月入住 2 晚
Hotel Operations Manager 于 2024年02月23日 的回复
Thanks for the review and feedback, Kate!All the best,Alex

8/10 还可以

Shoki

2024 年 2 月入住 1 晚
Steve, Nights Manager 于 2024年02月25日 的回复
Hi Shoki.Thank you for your feedback, we look forward to welcoming you again soon.

6/10 一般

Michael

满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
Hotel Operations Manager 于 2024年02月23日 的回复
Thanks for the review!All the very best,Alex

4/10 很差

Carla

2024 年 2 月入住 1 晚
Hotel Operations Manager 于 2024年02月20日 的回复
We're grateful for the feedback, Carla.Take care, Alex

10/10 超赞

Alan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay overall. Staff very efficient and pleasant.Lovely breakfast choice. Only small observation I would make is the cereal bowls too small and a tray would be practicable.
2024 年 2 月入住 1 晚
Steve, Nights Manager 于 2024年02月15日 的回复
Hi AlanThank you for your feedback, we look forward to welcoming you back soon.

10/10 超赞

Jackie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff as friendly as usual,this is only 50 minutes away from where ,we live so has become our " bolthole" We thourouhly enjoy ourselves .
2024 年 2 月入住 2 晚
Hotel Operations Manager 于 2024年02月13日 的回复
Thanks for your positive comments, Jackie.All the best, Alex -

10/10 超赞

Carla

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Received free parking and an upgrade
Lovely staff, the only downside was WiFi wasn’t great but other than that a really pleasant stay..
2024 年 2 月入住 2 晚
Hotel Operations Manager 于 2024年02月13日 的回复
Carla, thanks for the glowing review. All the best, Alex -

6/10 一般

David

2024 年 2 月入住 1 晚
Hotel Operations Manager 于 2024年02月9日 的回复
Thanks for the review!All the best,Alex

6/10 一般

George

与家人及幼儿出行
满意：清洁度
Property was surprisingly nice and clean although lounge was very limited. The beds were very uncomfortable for us all. The very negative point was the price of drinks at the bar. £18 for a gin and tonic and a cup of tea .
2024 年 2 月入住 1 晚
Hotel Operations Manager 于 2024年02月13日 的回复
Thanks for the kind review, George.All the best, Alex -

10/10 超赞

Julie

2024 年 1 月入住 1 晚
HOM 于 2024年01月22日 的回复
Thanks for the 10/10 rating, Julie. We hope to welcome you back and All the best, Alex - Hotel Operations Manager.

8/10 还可以

Charles

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Good hotel
Good hotel, comfortable and had all the essential facilities. Aircon/heater unit was not very good and it was chilly at times and I don’t like the fan running when I am in bed but if you turn it off there’s no heat. Parking was £6 per day so another £30 on the cost of a 4 night stay. Good breakfast but limited menu for dinner. Restaurant on the other side of the car park but don’t always want the hassle of going out when working in the evening
2024 年 1 月入住 4 晚
HOM 于 2024年01月22日 的回复
Charles, thanks for your feedback. We highly apprecite the comments and and thanks for the positive feedback. All the best, Alex - Hotel Operations Manager.

10/10 超赞

david

2024 年 1 月入住 1 晚
Hotel Operations Manager 于 2024年01月17日 的回复
Thanks for the review.All the best,Alex

8/10 还可以

Joanna

满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hotel Operations Manager 于 2024年01月16日 的回复
Thanks for the review, Joanna.All the best,Alex

4/10 很差

Julie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Dogs barking in night
The double beds were verg small and my son said the sofa bed was uncomfotable. Our main issue was people walking their dogs barking past our room in the night so preventing us from sleeping. The 2nd night was the worst, I was totally shattered and had a 3 hour drive to do so very annoyed.
2023 年 12 月入住 2 晚
Hotel Operations Manager 于 2024年01月8日 的回复
Thanks for your kind words, Julie.All the best, Alex -

6/10 一般

Susan

满意：员工和服务
不满意：清洁度
Don't stay here if you have animal hair allergy
Lift not working so had to take ground floor room, which have had animals in. Husband sneezing and wheezing all night, so since you cannot guarantee lift working will not use this hotel again. Shame as location ideal, but cannot risk another night like that.
2024 年 1 月入住 1 晚
Hotel Operations Manager 于 2024年01月8日 的回复
Susan, we appreciate your review.All the best, Alex -

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hotel Operations Manager 于 2024年01月8日 的回复
Richard, thanks for your top marks,All the best, Alex -

8/10 还可以

dorota

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was really clean bathroom and bedding, I'm not really like food...sorry but staff lovely.
2024 年 1 月入住 1 晚
Hotel Operations Manager 于 2024年01月8日 的回复
Dorota, thanks for your kind review.All the best, Alex -

8/10 还可以

Helen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All the staff were very pleasant, polite and helpful. Really enjoyed breakfast. Carpet in the room I was in, had seen better days and could do with replacing or a steam clean. On the whole a good stay and I would return.
2023 年 12 月入住 2 晚
Hotel Operations Manager 于 2024年02月13日 的回复
Helen, thanks for the amazing rating. All the best, Alex -

10/10 超赞

david

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
- Hotel Operations Manager 于 2023年12月29日 的回复
David, thanks for reviewing your recent stay.All the best, Alex

8/10 还可以

David

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good sized room. Limited evening meal options, but Miller and Carter across car park, but booking well ahead needed. Paid parking.
2023 年 12 月入住 3 晚
Hotel Operations Manager 于 2023年12月29日 的回复
David, thanks for the charming review.All the best, Alex -

8/10 还可以

Mrs Kannika

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hotel Operations Manager 于 2023年12月22日 的回复
Thanks for the review!All the best,Alex

10/10 超赞

kieran

商务旅客
满意：服务设施
2023 年 12 月入住 2 晚
Hotel Operations Manager 于 2023年12月29日 的回复
Thanks for the 5/5 rating, Kieran.All the best, Alex -

6/10 一般

Caitlin，Paignton

与配偶出行
满意：清洁度
Good hotel location, good price. But the rom was opposite the lift so could hear the lift announcement all night, which was very loud. Breakfast was average, not a lot of choice, food was a little undercooked and pastries were dry
2023 年 12 月入住 1 晚
Hotel Operations Manager 于 2023年12月29日 的回复
Caitlin, your lovely feedback is welcomed!All the best, Alex -

10/10 超赞

真实旅客

满意：客房舒适度，住宿条件和设施
Good value hotel, friendly and helpful staff
2023 年 12 月入住 2 晚
Steve, Nights Manager 于 2023年12月17日 的回复
Thank you for your feedback, we look forward to welcoming you back soon

10/10 超赞

Patricia

2023 年 9 月入住 1 晚
Hotel Operations Manager 于 2024年01月8日 的回复
Thanks so much for your top marks, Patricia.Hoping to see you again soon. All the best, Alex -

10/10 超赞

Joanne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely friendly staff, good breakfast and staff ver efficient, nice room.
2023 年 12 月入住 1 晚
Hotel Operations Manager 于 2023年12月11日 的回复
Thank you for the review and feedback, Joanne!We really appreciate the kind words! We shall pass it on to our team as it'll make them all smile! All the best,Alex

10/10 超赞

Becky

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic stay
2023 年 12 月入住 1 晚
Steve, Nights Manager 于 2023年12月17日 的回复
Hi Becky.Thank you for your feedback, we look forward to welcoming you back soon.

10/10 超赞

G

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚
Hotel Operations Manager 于 2023年12月8日 的回复
Thank you for the review, G.We really appreciate it.All the best,Alex

8/10 还可以

真实旅客

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Hotel Operations Manager 于 2023年12月5日 的回复
Thanks for the review, we really appreciate it!All the best,Alex

8/10 还可以

Donna

与家人及幼儿出行
满意：住宿条件和设施
Paying for the parking is pretty rubbish, but on the whole the experience wasnt too bad.
2023 年 11 月入住 1 晚
Steve, Nights Manager 于 2023年11月29日 的回复
Hi Donna. Thank you for your feedback, we look forward to welcoming you back soon.

10/10 超赞

Joseph

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a lovely stay . 2 children great value including breakfast. The staff on reception went out of their way to help us
2023 年 11 月入住 1 晚
Steve, Nights Manager 于 2023年11月29日 的回复
Hi Joseph.I'm pleased to see you had a great stay, we look forward to welcoming you back soon.

8/10 还可以

Angela

满意：清洁度、员工和服务、服务设施、住宿条件和设施
All very good I was a bit disappointed with the menu and food in the evening although breakfast was good.
2023 年 11 月入住 1 晚
Steve, Nights Manager 于 2023年11月29日 的回复
Hi Angela.Thank you for your feedback, we look forward to welcoming you back soon.

8/10 还可以

Mark

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
Steve, Nights Manager 于 2023年11月21日 的回复
Hi MarkThank you for your feedback, we look forward to welcoming you back soon.

8/10 还可以

Paula

满意：清洁度
2023 年 11 月入住 1 晚
Steve, Nights Manager 于 2023年11月19日 的回复
H Paula.Thank you for your feedback. We. look forward to welcoming you back soon.

10/10 超赞

Jake

2023 年 11 月入住 1 晚
Steve, Nights Manager 于 2023年11月16日 的回复
Hi Jake.Thank you for your feedback, we look forward to welcoming you again soon.

4/10 很差

真实旅客

商务旅客
满意：清洁度
Awful parking
Chose this hotel due to proximity of motorway for a business trip. I had a brand new hire car. There was not enough parking and there were vans and trailers taking up multiple parking bays. Also, you had to pay for parking, which I did not expect. The machine charges you £6, but if you need to stay longer it gets quite expensive. There is a cafe/bar so you can get an evening meal.
2023 年 11 月入住 1 晚
HOM 于 2023年11月14日 的回复
Hi, thanks for taking the time to leave a review. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Alex - Hotel Operations Manager.