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关于奥威尔酒店的点评

3.5 out of 5
奥威尔酒店
Hamilton Road, Felixstowe, England

点评

8.2

很好

10 分 - 超赞。167 条好评，共有 429 条点评" "
8 分 - 还可以。160 条好评，共有 429 条点评" "
6 分 - 一般。62 条好评，共有 429 条点评" "
4 分 - 很差。28 条好评，共有 429 条点评" "
2 分 - 糟糕。12 条好评，共有 429 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

7.4/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Susan

与配偶出行
满意：员工和服务，清洁度
It is a lovely building from outside it looks amazing but the interior does not match the exterior, nothing major, just a little tired and in need of some refurbishment in places, room sizes varied enormously between huge (double suite) and very cramped (twin room).
2024 年 5 月入住 2 晚

10/10 超赞

andrew

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Booked at short notice, nothing to fault
2024 年 5 月入住 1 晚

6/10 一般

Stephen

满意：员工和服务
The hotel is a historical building with attendant charm and features. However, the decor is a little shabby in place and has seen better days.
2024 年 4 月入住 2 晚

4/10 很差

Robin

2024 年 3 月入住 1 晚

4/10 很差

A

团体旅客
不满意：住宿条件和设施，员工和服务
Heating system failed.Clearly management and staff are struggling to bring this hotel back to former glory.I wish them well.
2024 年 2 月入住 2 晚

8/10 还可以

Robert

满意：住宿条件和设施，清洁度
Restaurant poor. No hot water in shower. Room otherwise roomy and well fitted.
2024 年 2 月入住 1 晚

10/10 超赞

Eduardo

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
It was great, thank you
2024 年 1 月入住 1 晚

10/10 超赞

DAVID

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

8/10 还可以

ian

满意：客房舒适度，员工和服务
2024 年 1 月入住 2 晚

6/10 一般

真实旅客

满意：员工和服务，清洁度
不满意：住宿条件和设施
Disappointing
My second short stay here and it will be my last. Double room was very dated - as was my previous experience - butvthe renovated rooms are more expensive. This room, like my last, did not have and power sockets by the bed. Trailing extension lead and aerial lead below TV - no PAT stickers and also a hazard. Mattress had collapsed on side when you sat down on it. Shower was a basic shower head off taps. No water pressure and fluctuated between hot and cold. Room was cold as the temp outside was below freezing and the heating didn't seem to warm inside enough. Lift in corridor has a loud announcement which could be heard every time the lift doors opened on the 2nd floor - and my room wasnt close to the lift! Overall a disappointing and underwhelming experience. Only the off season low prices redeemed it. Will go to Premier Inn next time!
2024 年 1 月入住 2 晚

10/10 超赞

Shane

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚

10/10 超赞

Varsha

2024 年 1 月入住 1 晚

8/10 还可以

George

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
a couple of snags
I was in a twin room which was a bit tired but very functional. I stayed 3 nights. Each day the lock did not open after midday. A trip down to reception reset the lock with no problems. The breakfast was a hot buffet. The cooking batches were too big. This meant a wait between refreshes in which time someone had taken my table.
2023 年 12 月入住 3 晚

8/10 还可以

claire

满意：员工和服务
It was a disappointing stay as our room although clean was run down and tired.
2023 年 12 月入住 1 晚

8/10 还可以

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Decent hotel
A corporate function with 210 guests. The staff were polite, friendly and coped admirably. No complaints about the food and spent a comfortable night at the premises.
2023 年 12 月入住 1 晚

2/10 糟糕

Paul

不满意：客房舒适度，住宿条件和设施
Well past it's sell by date
Very tired and dated decor in room. Reminders of Bates Motel. Heating was on but radiator insufficient size so room was cold. The pale pink 1980's carpet was threadbare and stained in places. The furniture was very old. Shower over bath was poor - water flow was more of a trickle. At check out i wasn't asked how my stay was, probably because they know people would complain. Breakfast was actually good - the best part of the stay. Definitely would not stay here again.
Hideously dated decor
Basic with a trickle for a shower
2023 年 12 月入住 1 晚

10/10 超赞

Chiriya

满意：清洁度、员工和服务、住宿条件和设施
Perfect Area
2023 年 11 月入住 1 晚

10/10 超赞

Sunitha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well my experience and what you can expect. It is a old fashioned hotel,it is very clean and tidy, well presented, very friendly and helpful staff, customers are also very friendly, most are local people, shops nearby, food excellent, staff cant fault them, happy to help and courteous. Definitely be visiting again. Sea-front close by.
2023 年 11 月入住 3 晚

10/10 超赞

Max

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
4th stay
Always comfortable
2023 年 10 月入住 2 晚

2/10 糟糕

debbie

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The Hotel is very run down very dirty and the staff are not helpful or friendly at all, I have stayed at the orwell for over 8 years and found it has really gone down they dont clean the shower or rooms well at all and the staff years back where a lot more friendly back in the day
2023 年 10 月入住 3 晚

10/10 超赞

Linda

2023 年 10 月入住 2 晚

6/10 一般

真实旅客

满意：清洁度
Tired would be a good overall discretion. Bed comfortable breakfast poor.
2023 年 10 月入住 2 晚

10/10 超赞

Christine

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff are always very friendly and professional. Reastaurant food and service excellent
2023 年 10 月入住 1 晚

6/10 一般

Margaret

与配偶出行
Overall pleasant stay, good value for money.
2023 年 10 月入住 3 晚

2/10 糟糕

Gary

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
116 pound room not fit to keep chickens in
Just terrible not clean in room bathroom needs a refurbished badly
2023 年 10 月入住 1 晚

6/10 一般

robert

商务旅客
满意：员工和服务
Bob b
One night business trip, air conditioning units outside window very noisy.
2023 年 10 月入住 1 晚

10/10 超赞

Janet

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
The Orwell was an amazing place to stay. It was very clean and the staff was friendly and helpful.
2023 年 9 月入住 3 晚

6/10 一般

Douglas

满意：员工和服务，清洁度
不满意：住宿条件和设施
Get what you pay for.
Wanted a cheap night away so got what I expected and had seen looking at the pictures online. A lovely old building in need of much TLC. Bathroom was modern as good as most 9/10, room itself dated and cramped but clean and tidy.
2023 年 9 月入住 1 晚

8/10 还可以

Gayle

满意：住宿条件和设施，员工和服务
Location was great. The garden was lovely.
2023 年 9 月入住 2 晚

6/10 一般

Peter

满意：住宿条件和设施，员工和服务
不满意：客房舒适度，清洁度
Excellent staff, poor for allergies.
Overall it was OK. Very poor response to food allergies (dairy-free for my wife). No account taken for allergies in food snacks. Alternative milk and margarine available in request. No other alternatives for breakfast, just pastries not suitable, yoghurt not suitable. Mark in toilet was disappointing, easily came off with brush. Sink partially blocked.
2023 年 9 月入住 1 晚

10/10 超赞

Philip

2023 年 9 月入住 1 晚

8/10 还可以

Mary

满意：客房舒适度
不满意：住宿条件和设施，员工和服务
2023 年 9 月入住 2 晚

10/10 超赞

Catherine

2023 年 9 月入住 2 晚

2/10 糟糕

Alyssa

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Stay somewhere else
I wouldn’t stay here again and wouldn’t recommend it to others. Upon check in, I was given their basic double room when I booked and paid for the luxury one. Once you see the photos they have of each one you’ll understand why. They didn’t say anything about the room just the room number and handed me the card. I went up to the room and it was clearly not the luxury double I paid for. So I thought, no big deal must have been a mistake. Well the guy at the front desk said he didn’t have the room I booked available. Why wasn’t this told to me at check in? Instead, I can only assume they thought they could get away with me not noticing?! Anyways he checked and they had a twin luxury room available, showed it to me and I said that’d be fine. Well then he said he couldn’t just give it to me, he had to check with the manager. He then came back to me and said you’ve got it, as if I’m meant to be grateful when I’ve already paid for this type of room. This took a total of 25 minutes to sort. I would just go to the best western up the road instead. This place is easily missable. So unprofessional. Also do not opt for the breakfast. It’s a buffet and they didn’t even have eggs. Paid £11 for bacon and hash browns as I don’t eat other things. Not worth it.
2023 年 9 月入住 1 晚

8/10 还可以

William

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent value
Excellent value
2023 年 9 月入住 1 晚

10/10 超赞

Filomena

2023 年 8 月入住 1 晚

10/10 超赞

Chris

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

8/10 还可以

Paul

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Nice hotel very clean and tidy, very friendly staff, good location. Rooms could maybe do with modernisation. Overall a pleasant stay.
2023 年 9 月入住 1 晚

6/10 一般

PATRICIA

不满意：清洁度、服务设施、住宿条件和设施
Bedroom was clean and ok. Bathroom was not. Grouting was very black and the shower curtain stunk of BO probably from the guests beforehand. I checked out after just 2 nights when I had booked 3 as I could not face the bathroom again.
2023 年 8 月入住 3 晚

6/10 一般

Bruce

不满意：住宿条件和设施，员工和服务
Good location close to town centre. Walls are paper thin, could clearly hear next room. Lack of electrical outlets, only 3 and nothing close to the bed.
2023 年 8 月入住 1 晚

10/10 超赞

Paul

2023 年 8 月入住 1 晚

8/10 还可以

Mark

与家人出行
满意：清洁度、员工和服务、服务设施
Attractive Victorian hotel about 15 minutes' walk from the front. Friendly, patient staff and an excellent home base. Good restaurant and bar on the premises. Room was clean and comfortable, but the bathroom was somewhat dated - my brother booked a "superior" room which was much more modern.
2023 年 8 月入住 2 晚

8/10 还可以

Johannes

满意：住宿条件和设施，清洁度
2023 年 8 月入住 1 晚

4/10 很差

kevin

商务旅客
满意：客房舒适度，清洁度
不满意：住宿条件和设施
Kevin
Hotel is older and is being refurbished. Service at meal times was slow. Late check in was slow.
2023 年 8 月入住 1 晚

6/10 一般

Mark

不满意：住宿条件和设施
Tired
Tired hotel,poor plumbing, shower was useless Toilet took 10 minutes to fill But comfortable sleep Stayed before with same issues but won’t again
2023 年 8 月入住 1 晚

8/10 还可以

Mary

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Very helpful staff but the hotel has changed hands since we last stayed. The room we stayed in was booked as superior twin but was pretty basic the worse room we have stayed in and we have been coming here for the last 4 years. also a long way from lifts as my husband has mobility problems. Furniture dated old fashioned , bathroom very basic cleaning not good. The Orwell is looking its age. Even the menu although plentiful lacks variety.
2023 年 8 月入住 3 晚

8/10 还可以

David

2023 年 8 月入住 1 晚

6/10 一般

Craig

团体旅客
满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
Refurbishment taking place right outside my door
2023 年 7 月入住 1 晚

6/10 一般

Timothy

满意：员工和服务
不满意：住宿条件和设施
Tired decor
The building looks impressive on arrival and there is a feeling of grandeur as you enter. This continues up the carpeted staircase but as you head to your bedroom there is a utilitarian feeling with tired decor. Our bedroom overlooked the very untidy 'yard', which was very noisy when staff threw rubbish in the bins. The bathroom is one of the worst I've seen in an hotel with blistering paint on the door and bath panel; the metal window seemed rusted in position with most of the paint peeling off. The typed instructions for the shower bore no relation to the actual bath/shower taps. The staff were pleasant enough but I doubt I'll be returning.
2023 年 7 月入住 1 晚

8/10 还可以

Denis

2023 年 7 月入住 1 晚