里亞德羅科酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

里亞德羅科酒店的泊車位收費多少？

此住宿有提供自助泊車服務，費用為每晚 EUR2。

里亞德羅科酒店的登記入住時間是？

登記入住結束時間：任何時間。

里亞德羅科酒店是否有提供接駁車服務前往機場？

是，來回機場接駁車有提供服務。接駁交通收費為每輛車 EUR15.00。

里亞德羅科酒店位於哪裡？

此SPA旅館位於舊非斯，距離卡斯爾安努久姆杜奇基金會、布伊納尼亞經學院和水鐘僅幾步之遙。步行 10 分鐘即可到達藍門和達爾巴塔博物館。

里亞德羅科酒店菲斯區

Q: 里亞德羅科酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: 里亞德羅科酒店的登記入住時間是？

登記入住結束時間：任何時間。

8/10 不錯

真實旅客

2017 年 10 月 11 日

讚好：整潔度和職員與服務

第一天抵達時地點有點難找，還是花了點錢請人帶路。但熟悉了之後，其實距離景點與車站是非常方便的。

非常漂亮的傳統式建築，地點與裝潢都非常滿意，工作人員也非常親切。唯一美中不足的是我們住宿的房間廁所有嚴重的下水道(廁所)味道，我不知道別的房間是否也是如此。

於 2017 年 9 月住了 2 晚

10/10 優異

Shuye

2017 年 1 月 12 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

安静舒适

酒店位置在老城里面不是很好找但是酒店是超有味道的老宅改建的出门就可以逛fez的麦地那我们定了四人间房间很大淋浴的水也很大很舒服不过没有垃圾桶感觉有点不方便对了酒店的老板还有服务员都超级热情早餐也很丰盛（预定的时候说是没有早餐的）

10/10 優異

真實旅客

2019 年 1 月 6 日

於 2018 年 12 月住了 5 晚

2/10 很差

真實旅客

2018 年 11 月 20 日

於 2018 年 11 月住了 1 晚

10/10 優異

真實旅客

2018 年 8 月 1 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Beau Riad et personnel au top !

Joli Riad au centre même de la médina. Le personnel a été aux petits soins avec nous, souriant et disponible. Le Riad est propre et joliment décoré. Très belle expérience.

於 2018 年 7 月住了 2 晚

8/10 不錯

SYLVIE B (LOIRET)

2018 年 5 月 14 日

讚好：職員與服務

Hotel bien situé, le personnel et le patron sont sympathiques, prêts à aider très disponibles. L’hôtel est simple mais correct.

於 2018 年 5 月住了 7 晚

8/10 不錯

DOMINIK

2018 年 5 月 4 日

讚好：整潔度和職員與服務

Good for the price! Good location and very nice staff!

4/10 欠佳

Andreas (Bern, Schweiz)

2018 年 4 月 14 日

不滿：職員與服務和客房舒適度

Ein schönes Haus mitten in Fes, aber schlecht und herzlos geführt. Die Angestellen fühlen sich für nichts wirklich verantwortlich. Das Riad ist restauriert, ohne dass es Charme verbreiten würde. Bei unserer Ankunft war die erste Nacht überbucht. Als wäre es selbstverständlich, wurden wir in ein anderes Riad transferiert. Es gehört dem gleichen Besitzer, war aber noch nicht einmal fertiggestellt.

於 2018 年 3 月住了 3 晚

2/10 很差

真實旅客

2018 年 4 月 11 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

HORROR. There might be fake reviews. Be careful!

We booked and payed the Riad Rocco before we arrived to morocco. When we entered the hotel at 0:30 am, an employee told us that Riad Rocco is overbooked and we should change to their other Riad. It seemed strange, because we already payed. After a long discussion and a second fight between the employees and another couple, we had to move to the other Riad. The other Riad is around the corner and still under construction. The windows were uncloseable, there was no air conditioner and it was super cold (2 degrees in Fes in our room). We had one towel for both of us! The next morning the unpleasant owner asked to us to delete a bad review I already made and promised us a dinner in return (call it bribery). The whole stay he insisted to write a good review…We didn’t get our dinner, by the way. The second night in Riad Rocco, we woke up twice because new arrivers and the employees had an argumentation about the move to the other Riad (same like we had experienced the night before).The owner was screaming at his tired out employees and teated them badly. When we left the hotel in the morning and arrived at the train station, we were prosecuted by an employee of Riad Rocco. He wanted us to pay something, what we refused to do. It was really scary and we fled into our train. By the way the road doesn’t pay taxes to the city of Fes, they didn’t neither check us in nor out. Marocco was beautiful. Riad Rocco was a horror trip!

2/10 很差

Marouane

2018 年 3 月 31 日

不滿：職員與服務、住宿狀況和客房舒適度

LA PEOR ATENCIÓN AL CLIENTE!!!

El riad es bonito PERO el servicio y el trato al cliente es un desastre. llegamos de noche, imposible contactarlos. el número en google no funciona y no contestan al fijo. El empleado de noche es un tramposo y mal educado. No paro de faltarme respeto e incluso insultarme. El equipo de día son muy lentos. Tuvimos que esperar más de 1hora el desayuno porque estaban ocupados con 1 mesa de 6 españoles. Nunca nos dieron el wifi. De tantos errores, nos prometieron una cena, pero nunca nos la dieron. Es más no pararon de reclamar el dinero a lo largo de la estancia. Quisimos para con tarjeta y nos dijeron que no funcionaba el datafono. Pero lo verifiqué y si funcionaba. Para pedirnos un taxi para ir al aeropuerto pronto por la mañana nos echaron la culpa por no avziar cuando lo hicimos 2 veces. Y quería cobrar un extra de taxi para ellos. NO LO RECOMIENDO PARA NADA. hay más riads en la medina. No merece la pena frustrarse con este.

4/10 欠佳

Nadir (Toronto, Canada)

2018 年 3 月 29 日

讚好：整潔度

不滿：職員與服務

Disappointing staff made this the WORST experience

WARNING: DO NOT STAY HERE My family of 4 booked two nights at this riad, opting to book the suite with the two floors with one large bed and two single beds upstairs. However, when we arrived they showed us to a room with 3 small beds side by side approximately half the size of the room that we thought we were getting. I was obviously livid and explained that I paid for a much better room. At this point, the staff member named Muhammed asked if we would do him a "favor" by staying in this room instead. I declined and demanded the room that I had paid for. Muhammed got VERY aggressive, and said he was "thinking a lot of things about me," as he came very close to me; face-to-face! I thought he wanted to fight me! I was then asked to go to the "beautful" rooftop for tea, which turned out to be dirty and full of dead plants. My family was made to wait 45 minutes on the cold rooftop waiting for tea and a staff member to come tell us everything was sorted out. We eventually got the room we paid for, however, it smelled like cleaning product, they only gave us 3 towels instead of 4, and did not provide us the remote to heat our freezing cold room. Sure enough, at 8am the next morning, there was no staff on sight, the laundry was not ready, and we had to haul our luggage down the steep steps ourselves. Finally, Muhammed showed up looking like he just woke up. He demanded we pay a tax, but would not provide any paperwork to show what we were being asked to pay!

於 2018 年 3 月住了 2 晚

8/10 不錯

Arno (Bremen)

2018 年 3 月 24 日

讚好：職員與服務和住宿狀況

Tolles Riad mitten in der Medina

Tolles Riad mitten in der Medina mit marokkanischem Flair. Auf der Terrasse genießt man morgens seinen Kaffee und Minztee mit Blick auf die Stadt und die Berge. Das Personal ist sehr freundlich und zuvorkommend, alles hat wunderbar geklappt. In 10 Sekunden ist man mitten in der Medina, toller Ausgangspunkt für viele Ausflüge.

於 2018 年 3 月住了 4 晚

8/10 不錯

Clare (London)

2018 年 3 月 21 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Comfortable stay in sister Rocco and private tour

We spent 3 nights in the newly and beautifully restored small sister of Riad Rocco - quiet but close to the main street, a great place to be based. Very comfortable beds and constant hot water. Staff are incredibly helpful. Breakfast is generous. We took a 3 nights/ 4 days private tour from Fez to Merzouga, to Todra Gorge, to Ouarzazete, to Marrakech. The driver, Hassan and Mohamed, staff member, gave us a great trip. They were always kind and friendly and committed to giving us a wonderful time, showing us the sights and introducing us to excellent local cuisine. We recommend that Mustapha, the manager with whom we booked the trip is consistent in explaining what is included, i.e. which meals.

於 2018 年 3 月住了 2 晚

8/10 不錯

Emanuele

2018 年 1 月 13 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Struttura in ottima posizione dentro La medina

Struttura in pieno centro della Medina. Staff ospitale

於 2018 年 1 月住了 2 晚

2/10 很差

Jes

2017 年 10 月 11 日

不滿：職員與服務、住宿狀況和客房舒適度

Horrible and Unwelcoming

We had a reservation for 3 nights and it was so bad we only stayed 1 night. The staff told our driver that they would meet us in the square with a luggage cart and escort us to the riad. If you've been to Morocco, you know this is a necessity, especially in a medina the size of Fez. They said they would be there in 2 minutes, 25 minutes later they had not arrived and would not answer the phone. We hired a local in the square to take us to the riad and we paid for it. The staff at the Rocco then argued when we arrived and said they did send someone. We were the ONLY white van and this was a lie. The inside of the riad was dark and unwelcoming. The staff was not friendly. We were not provided any information or even a map of the medina. I needed to go bathroom and the public bathroom off the lobby is a squatty potty in the floor. They walked us upstairs to the room (2 flights of steep steps) and did not offer to help with a single bag, even though the entirety of the staff are kids in their early 20s. They offered coffee and tea and we said yes, but they never made it. The room was clean, but when we took 1 shower the floor immediately flooded and rolled into the bedroom. My bed was in a puddle. The "beautiful rooftop" is a few tables, dead plants, broken down wicker chairs, and views of glass spiked roofs. When I went to breakfast earlier than my roommates the staff walked past me 20+ times without even offering coffee. Save yourself the trouble. Just awful.

於 2017 年 10 月住了 3 晚

8/10 不錯

Jorge

2017 年 8 月 24 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

En el corazón de la Medina!

El Riad es muy bonito. Esta en el corazon de la Medina. Habitacion pequeña pero acogedora. Te buscan parking (de pago) si vienes en coche. El personal es muy amable.

於 2017 年 7 月住了 2 晚

8/10 不錯

Michael (Australia)

2017 年 8 月 24 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Medina location, helpful staff

The staff helped with a guided tour and transfers, also very kind getting a snack for our hungry selves on arrival. A nice Riad with terrace but not for those who struggle with stairs!

於 2017 年 7 月住了 1 晚

10/10 優異

Caroline

2017 年 6 月 7 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Accueil exceptionnel de Hassan et Wafae, très bon emplacement dans la médina, petit déjeuner excellent servi sur une jolie terrasse avec vue imprenable sur le tombeau des merinides, la chambre standard dispose d'une Grande et belle Salle de bains orientale, avec douche revigorante, et d'une très bonne literie. Ambiance vraiment amicale, grandes discussions avec Hassan le soir sur la terrasse avec un bon the à la menthe. L'equipe peut organiser le transfert aeroprort et des excursions. Abdul Notre guide officiel francophone pour la visite de la médina etait passionnant. On a quand même super bien dormi. Bref rapport qualité prix imbattable et équipe adorable ! Merci et à bientôt !

於 2017 年 6 月住了 3 晚

8/10 不錯

真實旅客

2017 年 5 月 30 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Hotel accueillant, cadre familiale

Personnel accueillant au sein d'un charmant Riad dans la Médina de Fès, ces derniers nous étaient aux petits soins et nous ont prodigués de nombreux conseils pour passer un agréable séjour. Je recommande.

6/10 一般

真實旅客

2017 年 5 月 21 日

讚好：職員與服務

不滿：住宿狀況

Quelques réparations à prévoir dans la chambre. Voir à varier plus les petits déjeuner. Sinon hôtel correct, personnels présent et bienveillant. Un peu bruyant le soir mais après ça ce calme.

8/10 不錯

anne

2017 年 5 月 1 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Hotel correcto para su categoria

Hotel decente, estaba limpio y habitaciones amplias, suficiente para una noche

8/10 不錯

MINJI

2017 年 1 月 17 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

Badia

2016 年 12 月 8 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

Unfortunately this is a misleading hotel who's staff lie to get you to stay here. I paid for a suit with 2 double beds. The confirmation email stated I would get 2 double beds but we got only 1 double bed and a very small single bed. This hotel also advertised being a spa this is not true either and the nearest would be a local Hamam used by The locals which is down the road and in the busy restaurant district!? I complained that the room was not what I was promised. The manager said he would meet us in the morning and give us a refund or spa treatment. We waited but he did not show and the receptionist had a smug look on her face and charged us for the airport transfer. The room had no cupboard to hand your clothes and only had a broken wooden rail with a few hangers! Totally rubbish experience. Far better Riad in Fes at cheaper prices.

10/10 優異

Ismail

2016 年 11 月 28 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Amazing Riad and lovely people

It was very good.

10/10 優異

fouzia

2016 年 11 月 3 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Fes octobre 2016

Nous avons séjournes 3 nuits avec notre fils des amis et leurs filles tout le monde a été dorloté le propriétaire et l'équipe ont tout fait pour rendre notre séjour agréable et les repas sur place sont parfaits

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