This was our first impression of Home Away and we probably will not use it again.
The owner did not meet us, but sent a representative to do so. The rep supplied a local map and showed us where the market is and other helpful things, that was very appreciated. We became concerned when the rep was reviewing what to do when the electricity goes off which did a few hours after our arrival, for at least an hour or so. The whole building was out, my husband met the other neighbors. After trying all options, one of the neighbors called the electric company. It would have been nice to know about the power issues and should be included in the review information because I understand it does happen often in the warmer months. I would not have selected this property for that reason. We had already been traveling a week and 1/2 prior to getting to this accommodation and we were tired, just wanted to relax a bit.
It would have been nice to have English instructions relating to the washer/dryer and where to take the trash too. Extra trash bags should be made available as well as dishwashing soap to wash the dishes with. The 2 extra rolls of toilet paper were appreciated, but we did o have to buy more. We stayed for 4 nights and there were 2 women in our group of 3.
The air conditioner in the big bed bedroom leaked. When reported to the owner (via email) the day after we learned about it, he stated he knew about it and apologized and stated a service person was coming in coming days to fix it. It would haven been nice to know about that before the rep left. We did get a pot out and placed it under the ac unit to collect the water and emptied as needed. Unsettling the first night as we didn't know how fast the leak would fill the pot, so we kept waking up to check on it.
The big bed was not comfortable and not supportive, we both rolled in the middle and slept on a tilt for the 4 nights we were there.
It was clean, the shower worked and it was quiet at night.
A few extra hooks on the walls and luggage racks in the bedrooms would be nice additions.