The hotel has such wonderful staff that makes the already great hotel a even better experience! The room is so big first of all, we can put all our luggages open and able to walk without have to jump around. And the tub is so comfortable, the cleaning product provided were organic which is a plus, the maids also do a great cleaning job, my husband and I come back one afternoon for a nap, when the room is already made, then we went out for some sightseeing, when we come back at night, they made the room again! Also the staff speaks perfect English, especially awesome Denise, she was such a great help and went through a lot of trouble to help us. The hotel is located very well, you can walk to everywhere less than 30 minutes, only about 10 minutes walk for the train station, and because most of the attractions are near each other, you don't have to worry about how to get to places. Last but not the least, the hotel breakfast and the terrace makes this hotel a must stay, the terrace has a great view over the river and the whole city, which also contains a bar you can use during day time and a bartender at the later hours, a beer at night with the view is a great relax, breakfast is the most satisfying during our stay in Europe this time and with no extra charge, conclusion? this is a hotel that I won't hesitate to book again if I get to go to Florence again ;)