冰箱、微波炉、烤箱、炉灶

关于阿什利住所酒店的点评

2.5 out of 5
阿什利住所酒店
4880 Houston Road, Florence, KY

点评

9.0

非常棒

10 分 - 超赞。342 条好评,共有 531 条点评" "
8 分 - 还可以。133 条好评,共有 531 条点评" "
6 分 - 一般。31 条好评,共有 531 条点评" "
4 分 - 很差。10 条好评,共有 531 条点评" "
2 分 - 糟糕。15 条好评,共有 531 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

9.0/10

服务设施

8.8/10

住宿条件和设施

9.0/10

环保

点评

6/10 一般

Michelle

满意:清洁度
2024 年 4 月入住 5 晚

10/10 超赞

Tamara

满意:员工和服务,清洁度
2024 年 5 月入住 2 晚

10/10 超赞

Rena

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Management 于 2024年05月11日 的回复
Thank you for your rating Rena!

10/10 超赞

Kathleen

满意:清洁度、员工和服务、住宿条件和设施
Staff was very friendly. I’m glad I came early to check in because it’s a small hotel. Front staff is not there 24 hours like chain hotels.
2024 年 5 月入住 1 晚
Management 于 2024年05月11日 的回复
Thank you Kathleen for your feedback!

8/10 还可以

Austin

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The walls in our room were dirty. Not enough to be concerning but enough to say something. Other than that, we had a great time
2024 年 5 月入住 1 晚
Management 于 2024年05月11日 的回复
Thank you Austin, we will remedy that issue.

10/10 超赞

Tina

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, quiet, friendly staff.
2024 年 5 月入住 2 晚
Management 于 2024年05月9日 的回复
Thank you so much Tina!

10/10 超赞

Jeremy

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 5 月入住 2 晚
Management 于 2024年05月5日 的回复
Thank you Jeremy!

10/10 超赞

Courtney

与家人出行, 带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfy, dog friendly, practical, friendly staff, clean facilities.
2024 年 4 月入住 1 晚
Management 于 2024年05月2日 的回复
Thank you so much for your review Courtney!

8/10 还可以

Walter

满意:员工和服务,清洁度
2024 年 4 月入住 5 晚
Management 于 2024年05月1日 的回复
Thank you Walter!

10/10 超赞

Rudy

满意:住宿条件和设施,清洁度
2024 年 4 月入住 7 晚
Management 于 2024年05月1日 的回复
Thank you Rudy! We enjoyed having you and your wife! Come back anytime

8/10 还可以

Teresa

满意:清洁度
2024 年 4 月入住 1 晚
Management 于 2024年04月26日 的回复
Thank you Teresa

10/10 超赞

Vanessa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Almost everything is perfect except that they don’t have a sheer curtain, so if you want to open the sun-blocking curtain, it is almost see-thru. But overall it’s excellent!
2024 年 4 月入住 2 晚
Management 于 2024年04月22日 的回复
Thank you Vanessa, we will consider your feedback on the curtains but thank you for your rating and review!

8/10 还可以

Sergio

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The staff was very nice, our room was clean and comfortable. We had everything we needed. We would have liked trash pickup every day because we cooked in the room.We also could have used an extra chair to eat at the bar. The hot water was off one night so that was inconvenient but things happen and it was on the next day. It was very convenient to all the things we wanted to do and the price was very reasonable. Homey atmosphere!
2024 年 4 月入住 4 晚
Management 于 2024年04月22日 的回复
Thank you Sergio for your feedback. We regret to hear we could have made some changes for you while you were here if we had known!

10/10 超赞

Michelle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Management 于 2024年04月17日 的回复
Hi Michelle, thank you for your rating!

8/10 还可以

Pierrette

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice little studio!
2024 年 4 月入住 1 晚
Management 于 2024年04月14日 的回复
Thank you so much! We were glad to have you!

10/10 超赞

Steve

满意:清洁度、员工和服务、服务设施、住宿条件和设施
A nice stay, I had a good time.
2024 年 4 月入住 3 晚
Management 于 2024年04月14日 的回复
Thank you, we are glad to hear this!

10/10 超赞

Helena

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Management 于 2024年04月11日 的回复
Thank you Helena!

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施
A little dated but very nice. The staff is above a beyond the norm.
2024 年 4 月入住 3 晚
Management 于 2024年04月11日 的回复
Thank you so much William! The updates are in progress!

10/10 超赞

Laura

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome will definitely stay again
2024 年 4 月入住 1 晚
Management 于 2024年04月6日 的回复
Great to hear Laura! Thank you for your review!

10/10 超赞

Cheryl

2024 年 3 月入住 1 晚
Management 于 2024年04月19日 的回复
Thank you for your rating Cheryl!

10/10 超赞

David

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean room and adicatly furnished. Seem like they thought of everything.
2024 年 3 月入住 1 晚
Management 于 2024年03月29日 的回复
Hi David, thank you for your review of our Hotel!

10/10 超赞

Lynne,New Port Richey

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Management 于 2024年03月29日 的回复
Thank you Lynn for your rating!

8/10 还可以

Judith

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, quiet room. Decent bed. Staff friendly and helpful. Good choices for continental breakfast—even for a vegetarian! Right across from Turfway Park—I’ll come back if I have a horse race here again.
2024 年 3 月入住 2 晚
Management 于 2024年03月26日 的回复
Hi Judith, We are very happy to hear you enjoyed your stay with us! Looking forward to having you back.

10/10 超赞

KAREN

2024 年 3 月入住 1 晚
Management 于 2024年03月20日 的回复
Thank you Karen for taking the time to rate your experience here!

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施
Great location.
2024 年 3 月入住 1 晚
Management 于 2024年03月15日 的回复
Thank you William! Yes we are close to many Restaurants/Shopping and Event venues!

8/10 还可以

Susan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was good
2024 年 2 月入住 1 晚
Management 于 2024年03月6日 的回复
Hi Susan, thank you for your rating! We appreciate your business and hope you'll consider us again if you're in town.

10/10 超赞

Toni

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a good stay
2024 年 2 月入住 1 晚
Management 于 2024年02月27日 的回复
Thank you Toni for taking the time to rate our Hotel!

10/10 超赞

Gonzalito

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really enjoyed my stay, stayed for 5 nights. Room was clean when we arrived, loved the shower. There are tons of restaurants and stores all within minutes of walking or driving. All the staff I interacted with were very helpful. They have a pizza party on tuesdays i think, they also have a large selection of DVD's you can borrow for your room. Would stay here again.
2024 年 2 月入住 5 晚
Management 于 2024年02月27日 的回复
Thank you for the review! You mentioned many great points! The Pizza seems to be a crowd pleaser but if you wanted something else, you're right, we have so many options close by! The rainhead shower's are amazing, we couldn't agree more. Hope to have you visit again.

10/10 超赞

Marcia

与家人出行
满意:员工和服务,清洁度
We are travelling. A good place to stay ivernight that is pet friendly.
2024 年 2 月入住 1 晚
Management 于 2024年02月10日 的回复
Thank you Marcia for your review! We are a good central location to stop with pets with many restaurants and shopping close by.

10/10 超赞

Joseph

带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property, enjoyed the space in the double suite. Helpful staff. The decorating was a bit tired, but they seemed to be making upgrades.
2024 年 1 月入住 1 晚
Management 于 2024年01月31日 的回复
Thank you so much for taking the time to review our Hotel. We are truly glad to hear that you enjoyed your stay. Indeed you are correct, we are upgrading around the Hotel but it is no small task! We hope to see you again to enjoy our updates.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A little whole in the wall hotel, friendly staff and clean rooms!
2024 年 1 月入住 2 晚
Management 于 2024年01月29日 的回复
We appreciate your feedback and rating!

6/10 一般

Gregory

满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Basic
This is a worn-out hotel. For a 12 hour stopover it served its purpose. Bed was clean, bathroom was clean. Beyond that little to recommend.
2024 年 1 月入住 1 晚
Management 于 2024年01月29日 的回复
Thank you Gregory for taking the time to give us your feedback. We regret to hear that we did not meet your expectations. We are currently repainting our Hotel and updating our rooms. It is being done by a select few of our staff members, keeping us working hard and staying humble! Our staff strives to give the best experience to our Guests and we do hope you'll consider staying with us again if you're ever in town again!

8/10 还可以

Tamara

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Management 于 2024年01月29日 的回复
Hi Tamara, thank you so much for your rating. We hope to see you again soon!

10/10 超赞

SIMO

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Management 于 2024年01月29日 的回复
Thank you for taking the time to rate our Hotel! We hope you enjoyed your visit and we would love to host you again when you're in town.

10/10 超赞

carole

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Management 于 2024年01月24日 的回复
Thank you Carole!

10/10 超赞

Turia

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Management 于 2024年01月24日 的回复
Thank you so much for your review! We work hard to make our Guests feel at home. We appreciate your business and feedback and hope to see you again soon.

10/10 超赞

Karla

与家人出行
满意:清洁度、员工和服务、客房舒适度
Great option near CVG
Very nice hotel with that home warm feeling to it. Nice staff at office. Lots of restaurants nearby.
2024 年 1 月入住 1 晚
Management 于 2024年01月16日 的回复
Thank you Karla for taking the time to review our Hotel! We agree this is the perfect spot for restaurant choices and nearby shopping. We appreciate your feedback and would love to see you again if you're in town.

10/10 超赞

Irving

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Management 于 2024年01月15日 的回复
Thank you for your rating Irving! We truly appreciate you taking the time to do that.

10/10 超赞

Michelle

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Holiday
We enjoyed staying here. No problems. Staff very nice. The only complaint i had was my own fault. The room has a full kitchen because it's an extended stay We only stayed for two nights so didn't prepare. They did have a very small breakfast selection so at least we had that. It included bagels, prepackaged muffins and such. Again not their fault my oversight. I would definitely stay here again!
2023 年 12 月入住 2 晚
Management 于 2024年01月10日 的回复
Hi Michelle, Thank you for your review! The kitchens are great. We love that you will be coming back to take full advantage of this great amenity.

10/10 超赞

Cindy

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Not part of a chain, but independently owned. Felt very safe and homey.
2024 年 1 月入住 2 晚
Management 于 2024年01月14日 的回复
Thank you for your review Cindy! We are grateful that you appreciate the differences we strive for as a privately owned Hotel. All of our staff help to deliver the personal touches to make our Guest's feel welcome and comfortable.

4/10 很差

Noah

2024 年 1 月入住 1 晚
Management 于 2024年01月10日 的回复
Thank you Noah for your feedback. It is our hope that you will give us another try when you're in the area again! Cheers!

6/10 一般

真实旅客

不满意:员工和服务
Not again
We did not get to stay for our trip. The day before we were supposed to check in I came down sick. We had to cancel our reservations. But I can't say I would want to try and stay there again because we had so much trouble with our refund. We weren't due to check in until 4:00 on a Friday. We cancelled our reservations the day before at noon. I was under the impression that that was before the 24 hours. But I digress. When my husband called to cancel, he asked the person at the desk if they needed the itinerary number for the stay. They told him no, all they needed was the name on the reservation. So he gave it to them. Three days later I find a charge on my account for the full amount of the stay. When I contacted them to ask about it, they tried to tell me they had told my husband he had to cancel it through the sight we had made the reservations. I know that was a lie. We did however receive one night refund. I guess that is the most we can expect.
2023 年 12 月入住 2 晚
Management 于 2024年01月9日 的回复
Dear Ms. King;We were entitled to keep both nights stay due to the cancellation policy you accepted when you booked through a third party online. Please understand that despite us being empathetic to your situation, if not cancelled properly, the Hotel is still charged for your stay whether you come or not regardless of circumstance. Because of this, we felt it prudent to return one of your night's stay. We have updated our cancellation policy on our website and urge any reading this review to please understand the cancellation policies in effect for all businesses involved. We are sorry to read this review when we strive very hard to make every Guests stay enjoyable.

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚
Management 于 2024年01月10日 的回复
We appreciate your rating of 10/10! Thank you so much

10/10 超赞

Jeanette M.

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic service and beautiful atmosphere. Going back to stay again soon.
2023 年 12 月入住 1 晚
Management 于 2024年01月9日 的回复
Thank You Jeanette for the lovely pictures and review! We enjoyed having you and may we see you again soon!

6/10 一般

Kevin

带宠物出行, 与配偶出行
Dog friendly. Cozy breakfast room. Full kitchen in the unit. But outdated. Carpet looks dirty. Shower floor wasn’t clean. Mattress had an issue with springs
2024 年 1 月入住 1 晚
Ashley Quarters Hotel 于 2024年01月3日 的回复
Hi Kevin, Thank you for your review. We will look into your concerns and remedy them as best we can!

6/10 一般

John

商务旅客
满意:住宿条件和设施
Carpet old and dirty, furniture old and worn. It included a full kitchen which I didn’t need but was pretty nice. Bath was small but was clean with a nice shower.
2023 年 12 月入住 2 晚
Management 于 2024年01月10日 的回复
We would like to thank you John for your review. We definitely have a few things up our sleeve for this winter to update and improve our Hotel. We hope you'll be back to check it out!

8/10 还可以

Darrell

满意:员工和服务,清洁度
2023 年 12 月入住 2 晚
Management 于 2024年01月10日 的回复
We enjoyed having you Darrell! Thank you for your rating

10/10 超赞

carlos

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
2023 年 12 月入住 1 晚
Management 于 2024年01月10日 的回复
Thank you Carlos! We are happy to hear you enjoyed your stay!

10/10 超赞

Lynne

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is a great little gem. The staff and facilities are top notch. we will definitely be back.
2023 年 12 月入住 1 晚
Management 于 2024年01月9日 的回复
That is great to hear Lynne! Thank you so much for the review and look forward to your next visit!

10/10 超赞

Rick

满意:清洁度、住宿条件和设施、客房舒适度
A surprising find...
Very clean, nice fan, awesome shower, even has everything you need to cook a meal. If available, get a room on parking lot side & not the road. Self check-in if coming in after hours.We will be back!
2023 年 12 月入住 1 晚
Management 于 2024年01月9日 的回复
Thank you for your review Rick! We look forward to your return!