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关于佛罗伦萨四季酒店的点评

5 out of 5
佛罗伦萨四季酒店
Borgo Pinti, 99, Florence, FI

点评

9.8

绝佳

10 分 - 超赞。206 条好评，共有 234 条点评" "
8 分 - 还可以。20 条好评，共有 234 条点评" "
6 分 - 一般。8 条好评，共有 234 条点评" "
4 分 - 很差。0 条好评，共有 234 条点评" "
2 分 - 糟糕。0 条好评，共有 234 条点评" "

10/10

清洁度

9.8/10

员工和服务

9.8/10

服务设施

9.8/10

住宿条件和设施

9.4/10

环保

点评

10/10 超赞

paochun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good
2019 年 6 月入住 1 晚
FS Florence 于 2019年06月26日 的回复
Dear paochun, Thanks so much for this amazing review. We hope to have you back again soon. Best regards, Daniela Trovato Hotel Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 6 晚
Patrizio Cipollini, General Manager 于 2019年01月3日 的回复
Dear guest, Thank you very much for giving us the highest rate. We are looking forward to having you back soon. Best regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
the most beautiful hotel ever.....
this is the most beautiful hotel i've ever stayed. it has the second largest garden in florence....impeccable...can't ask more!
2017 年 8 月入住 2 晚

10/10 超赞

I，臺灣

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
完美的住宿體驗
四季真的是ㄧ個太棒的酒店，裡面基本上就是個公園加博物館，服務也很好，還有接駁車到市區!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
超級好的酒店!!!
晚上周圍比較寧靜，這個飯店實在有夠讚的!!!!! 早餐也非常好吃!!! 如果可以的話，我希望整天都在這個飯店裡面!!! 離景點也很近，但是你不會想要出去的!! 樓下的米其林餐廳很值得一試!!!!!!!!

8/10 还可以

yy，台灣

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
飯店公園很大 很美
飯店公園很大 很美 但房間有點舊 不像5年的飯店

10/10 超赞

Brenda

满意：清洁度
2024 年 5 月入住 4 晚
Max Musto General Manager 于 2024年05月8日 的回复
Dear Brenda,Thank you for choosing our hotel during your time in Florence and for taking the time to share your valuable feedback with us. We are truly delighted to hear that you have enjoyed your overall experience here at Four Seasons Hotel Firenze and we hope to have the pleasure of welcoming you back soon.Sincerely,

10/10 超赞

Cristina

2024 年 4 月入住 2 晚
Mas Musto General Manager 于 2024年05月10日 的回复
Dear Cristina, Thank you so much for your wonderful 5-star review, we are delighted to hear that you enjoyed your stay here at Four Seasons Hotel Firenze. It is our pleasure to provide exceptional service and create memorable experiences for our guests. We look forward to welcoming you back soon for another fantastic stay!Best regards,

10/10 超赞

Sarah

满意：清洁度、员工和服务、住宿条件和设施
Beautiful gardens with wonderful sculptures are a special asset of this property!
2024 年 3 月入住 3 晚
Max Musto General Manager 于 2024年03月18日 的回复
Dear Sarah,Thank you for choosing us for your Florentine experience.I am delighted to read that you appreciated our garden with our seasonal selection of sculptures from Frilli gallery.Looking forward to your next visit,Best regards,

10/10 超赞

Alex

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unsurprisingly, this hotel is magnificent and exceeded all of my expectations. The palazzo is stunning and the interiors are just what you'd want from a Renaissance palazzo. My room was a little paradise and I am so sad to leave. I stayed for a week and this hotel became a second home. The area is a short walk from the city centre but is far enough removed that it's quite tranquil. With the largest private garden in the city, it was a true oasis. The Atrium Bar and Il Palagio were a drink and food lover's dream. I sampled the tasting menu at Il Palagio and it was to die for. I waiters were brilliant. The sommelier offered the most delicious wine pairings. Highly recommend the vintage negroni for your aperitif. As you'd expect from the Four Seasons, the service was unparalleled. Everyone knew my name, what i liked to drink, coffee preferences, etc. I wanted to offer special thanks to Serena with in-room dining, as well as to Giovani and Emanuele with the breakfast service. You were all standouts and I'm so glad I got to know you a bit. The woman who did the turndown service was also a delight -- I'm sorry I don't know her name. I had a 75-minute massage with Francesca who worked miracles and the spa treatments are superb. Kristina at the spa reception was also wonderful--she gave me a lot of history about Florence and the story behind some of the Santa Maria Novella products. Much appreciated. Already planning my return. This is one of the best 4S properties in the world!
Max Musto, General Manager 于 2024年03月15日 的回复
Dear Alex,It is a true honour to read your note, and we are more than glad to read that you had a memorable stay, from the breakfast to the turn down. Please rest assure that I'll pass your compliments to Serena, Giovanni, Emanuele, Francesca, Kristina and the rest of the team.We look forward to welcoming you again in your Renaissance home!My warmest regards

10/10 超赞

Alberto

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff is one of the best in the hotel industry, makes you feel at home….. Definitely one of the Top 20 Hotel properties in the world!
2024 年 1 月入住 2 晚
Max Musto, General Manager 于 2024年03月15日 的回复
Dear Alberto,Thank you for choosing us for your Florentine experience.We are delighted to read that you appreciated our property and services and we look forward to your next visit.Best regards

10/10 超赞

Mohammad

2023 年 12 月入住 2 晚

10/10 超赞

Val，Lake Forest

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Booked a Suite and when got to the room, it was a normal side room with no separate sitting area. Suites always have oversized rooms or even more so a separate siting area. My room did not. A mentioned it to the hotel and upon check-out, the hotel comped me a very expensive bottle of wine I had with my dinner and free breakfast. I thought it was an extremely kind gesture which I didn’t expect. At best, the room is a Jr. Suite, but definitely not a Suite. Restaurant is Michelin 1 star, which was awesome. Overall, an extremely pleasant experience.
2023 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sehr schönes Stadthotel
Wunderschönes Stadt Hotel. Mitten im grünen. Schöner Park. Sehr gut gelegen.
2023 年 10 月入住 2 晚
Max Musto, General Manager 于 2023年12月4日 的回复
Buongiorno and thank you for sharing your recommendations, we are glad to read that you had a pleasant experience staying with us.We look forward to welcoming you back soon,Caterina

10/10 超赞

Nayalya

2023 年 6 月入住 2 晚
Max Musto, General Manager 于 2023年12月4日 的回复
Buongiorno and thank you for sharing your feedback, we are more thank glad to read that you have a memorable stay with us.Warmest regards,

10/10 超赞

sebastien

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Max Musto, General Manager 于 2023年08月21日 的回复
Buongiorno Sebastien,Thank you for sharing your experience with us with an excellent review, we look forward to have the chance to welcoming you again for a future Florentine escape.Best regards,

10/10 超赞

Jose，Miami

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
No Is a centric hotel, close to everything with historic importance, very friendly staff, authentic intención to help. The property was a house for the Medici family.
2023 年 7 月入住 2 晚
Max Musto, General Manager 于 2023年08月1日 的回复
Dear Jose,Thank you so much for your review, we are glad to read that you enjoyed your stay in our historical property and our Team's attention to details.We hope we will have the chance to welcoming you soon again.Best regards

10/10 超赞

Alexandra

与配偶出行
满意：住宿条件和设施，员工和服务
The people who work at this hotel make it even more beautiful and inviting. My husband and I only stayed one night before heading to a wedding outside of the city and the staff at the front desk, concierge, and restaurant were incredibly accommodating and nice. Would recommend for anyone coming to Florence!
2023 年 5 月入住 1 晚

10/10 超赞

Victor

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 3 晚

10/10 超赞

James

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It's astounding to have this large garden, almost always empty, in the middle of Florence.
2023 年 3 月入住 4 晚

10/10 超赞

Katia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ottima struttura e servizi sono eccellenti.
2023 年 3 月入住 3 晚

10/10 超赞

Katia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Un perfetto servizio, ottimo soggiorno!
2023 年 3 月入住 3 晚

10/10 超赞

Joel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 3 晚

10/10 超赞

Linyi

2023 年 1 月入住 2 晚

10/10 超赞

HASHIM

2023 年 1 月入住 4 晚

10/10 超赞

Nasser，Tigard

2023 年 1 月入住 7 晚

10/10 超赞

NICOLAS

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 2 晚

10/10 超赞

Austin

2022 年 8 月入住 3 晚

10/10 超赞

Monique

2022 年 8 月入住 3 晚

8/10 还可以

Payam

与家人出行, 与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Thank you Max the GM to make our stay special. The hotel it self looks amazing and the pool it worth to try. Staff are very friendly and the food at the hotel was super delicious. Just the cleaning the room could be better.
2022 年 7 月入住 3 晚

10/10 超赞

Dotan

2022 年 4 月入住 3 晚

8/10 还可以

Helal

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 3 月入住 1 晚

10/10 超赞

Timo

2022 年 2 月入住 2 晚

10/10 超赞

Islam

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Amazing all around
2022 年 2 月入住 8 晚
FSFlorence 于 2022年02月15日 的回复
Dear guest, Thanks so much for leaving such a great review after your experience with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really nice overall experience. Entire staff was kind, helpful and available all the time. The hotel is in an amazing palace which is perfectly maintained and exceptionally clean. The bar/lounge is an experience itself.
2022 年 1 月入住 1 晚
FS Staff 于 2022年02月10日 的回复
Dear guest, I would like to thank you personally for leaving such a great review after your experience with us. Looking forward to your next visit. Best regards, Max Musto General Manager

8/10 还可以

Paola

满意：住宿条件和设施
不满意：员工和服务，清洁度
Tanto fumo ma poco arrosto....
Buon albergo ma mi aspettavo di più. Un rapporto qualità prezzo non adeguato certamente alle cifre richieste. Colazione carissima ma non certo indimenticabile, anzi modesta
2021 年 12 月入住 2 晚
FSFlorence 于 2022年01月11日 的回复
Gentile Paola, La vorrei ringraziare per averci scelto e aver lasciato una recensione dopo il suo soggiorno presso di noi, Ci dispiace che la struttura non sia stata all'altezza delle sue aspettative. Lavoriamo duramente per offrire ai nostri clienti esperienze indimenticabili e ci rammarichiamo di leggere che nel suo caso non siamo riusciti a soddisfare le sue aspettative. Ci auguriamo di poterla avere preso di nuovo come nostra ospite e speriamo di poterle far cambiare idea. Cordiali saluti, Max Musto General Manager

10/10 超赞

Shallom

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic!
Four Seasons Hotel one of the finest hotel in Florence. Great location, wonderful, friendly and helpful service. We loved our staying at this luxurious hotel.
2021 年 12 月入住 1 晚
FSFlorence 于 2021年12月21日 的回复
Dear Shallom, I would like to thank you personally for leaving such a great review after your experience with us. Looking forward to your next visit. Best regards, Max Musto General Manager

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
침대가 편하고 조식도 좋아요 크리스마스 장식이 훌륭해서 사진 많이 찍었어요
2021 年 12 月入住 1 晚
FSFlorence 于 2021年12月16日 的回复
Dear Guest, Thanks so much for leaving such a great review after your experience with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 超赞

Dan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 4 晚
FSFlorence 于 2021年12月28日 的回复
Dear Dan, Thanks so much for giving us the highest rate. We are glad to read that you enjoyed our property. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 超赞

Lucas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
Amazing service and rooms. Location was slightly inconvenient but still walkable to main attractions.
2021 年 11 月入住 3 晚
FSFlorence 于 2021年11月26日 的回复
Dear guest, Thanks for your review after your stay with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 超赞

Youngsoon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 2 晚
FSFlorence 于 2021年11月26日 的回复
Dear Guest, Thanks so much for this great review after your stay. We hope to have the chance of having you back as soon as possible. Best regards, Max Musto General Manager

10/10 超赞

Bryon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic property, people snd atmosphere.
2021 年 10 月入住 4 晚
FSFlorence 于 2021年10月29日 的回复
Dear Bryon, Thanks so much for this great review after your stay, We hope to have the chance of having you back as soon as possible. Best regards, Max Musto General Manager

10/10 超赞

kil soo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 3 晚
FSflorence 于 2021年11月26日 的回复
Dear Guest, Thanks so much for this great review after your stay. We hope to have the chance of having you back as soon as possible. Best regards, Max Musto General Manager

8/10 还可以

Sharan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location is good and rooms are very spacious. The staff are also friendly and well trained and the hotel overall is also very nice with great gardens. The concierge were super helpful (the chat on the app is super convenient). I would however say that everything in the hotel is very overpriced. Considering you're spending 1k on the room, you'd expect them not to overcharge on everything else. Anyway overall a pleasant stay.
2021 年 9 月入住 4 晚
FSFlorence 于 2021年10月6日 的回复
Dear Sharan, Thanks for your nice review. We are happy to read that you enjoyed your stay. Looking forward for your next visit. Best regards, Max Musto General manager

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Incredible hotel
Incredible attention to every detail. Room was spotless. Notified them of visiting for special occasion and they had cake and sparkling wine delivered to the room.
2021 年 9 月入住 2 晚
FSFlorence 于 2021年10月6日 的回复
Dear Scott, I would like to thank you for choosing us for such an important event as your honeymoon. We are happy to read that you've had such a nice experience. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 超赞

Jon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 9 月入住 2 晚

10/10 超赞

olivier

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
magnifique endroit
l'endroit est extraordinaire le parc est magnifique avec de nombreuses oeuvres d'art. petit déjeuner et restaurant top
2021 年 8 月入住 2 晚
FS Florence 于 2021年08月31日 的回复
Dear Olivier, I would like to thank you personally for leaving such a nice review after your stay with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 超赞

Laurent

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 4 晚

10/10 超赞

Anna

2021 年 8 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
C’est trop beau Rien à dire que on reviendra sans faute
2021 年 7 月入住 4 晚
FSFlorence 于 2021年08月18日 的回复
Dear guest thanks so much for your great review. Looking forward to your next visit. Best regards, Max Musto General Manager