外观

关于瑟雷塔尼美憬阁酒店的点评

4 out of 5
瑟雷塔尼美憬阁酒店
Via De' Cerretani 68, Florence, FI

点评

9.0

非常棒

10 分 - 超赞。454 条好评,共有 759 条点评" "
8 分 - 还可以。226 条好评,共有 759 条点评" "
6 分 - 一般。58 条好评,共有 759 条点评" "
4 分 - 很差。15 条好评,共有 759 条点评" "
2 分 - 糟糕。6 条好评,共有 759 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

9.2/10

服务设施

8.8/10

住宿条件和设施

9.6/10

环保

点评

10/10 超赞

Meichen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Make you feel like at your home
住房櫃檯人員超親切,而打掃房間的女士也非常體貼細心、整個飯店的氣氛非常溫暖和善!就覺得是個安心快樂的休息的家
2023 年 6 月入住 6 晚
Esther Enna GM 于 2023年07月11日 的回复
Dear Meichen,Thank you so much for your fabulous review! We are pleased to know you had a great stay with us and we really appreciated your positive feedback about our Hotel& Staff. Looking forward to have you back in our Hotel Cerretani, Warm regards, Esther Enna General Manager Hotel Cerretani MGallery Collection

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful room, great location
Beautiful room, great location, friendly English speaking staffs. However, the sofa bed in the “3 person room” is not very comfortable.
2019 年 4 月入住 3 晚
Mr. Gianluca Tintori - General Manager 于 2019年04月23日 的回复
Dear Guest, It was great to read such a positive feedback like yours and I thank you for that. We have a passion for all of our guests and cannot help indulging them. Our utmost reward is to hear our guests satisfaction. This is the reason why my team and I were so happy to read your kind words. We all look forward to your next visit. Best regards,

8/10 还可以

msc,hong kong

满意:客房舒适度,清洁度
好近火車站及聖母百花大教堂,去其他景點亦方便。
房間大及乾淨,床很舒適,軟硬適中。衣櫃很大,廁所很美很光亮!就像一個化妝間一樣,燈非常多及光猛,風筒也很強勁,只是廁所垃圾桶的擺放位置奇怪、花灑水力好像有點不足、淋浴間的水即使關好門也會外流弄濕廁所,不過這個廁所我給滿分,非常好用! 但酒店設備有點言過其實,因為其實沒有24小時送餐服務,想問酒店借多一張椅子也沒有,不過借花樽、衣架及熨斗都有,只是要等很久才送到。酒店有提供拖鞋,但不會每天提供,不過有鞋已經很好!
2018 年 6 月入住 3 晚
Mr. Gianluca Tintori - General Manager 于 2018年07月4日 的回复
Dear Guest, Your comment is very important for us to improve ourselves and we will keep your remarks in our mind. Overall we hope you could keep a nice memory of your stay in Florence and we hope to have the opportunity to welcome you again in our hotel. We remain at your disposal for any further clarification you might need. Sincerely,

10/10 超赞

Ying-Shiuan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay experience
飯店在一個很棒的位置,走路到車站、百花大教堂、中央市場都不會太遠。房間很寬敞舒適,整床後放在床上的巧克力是個很大的驚喜!是很用心經營的飯店!推薦給去佛羅倫斯蜜月旅行的朋友們
2017 年 6 月入住 2 晚
Mr Gianluca Tintori Resid 于 2017年07月7日 的回复
尊敬的 Ying-Shiuan: 感謝惠賜有關入住 Hotel Cerretani Firenze - MGallery by Sofitel 的寶貴意見。聽到您對我們工作的肯定,十分開心。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。 謹啟 Mr. Gianluca Tintori General Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
General Manager 于 2017年01月5日 的回复
Dear Guest, Thank you for choosing our Hotel on your visit to Florence. We hope to see you again on your next visit to Florence. Sincerely, Mr. Gianluca Tintori General Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Good breakfast, excellent location , near Dome and train station . Check in counter staff nice and very helpful
Mr Gianluca Tintori Resid 于 2016年01月2日 的回复
Dear guest, I am glad to hear that you have enjoyed our central yet quiet location. Thank you for pointing out the lovely breakfast served to you in our restaurant Il Patio. We proud ourselves in offering the freshiest seasonal products on the market. We look forward to welcoming you back. Best regards, Mr Gianluca Tintori Resident Manager

8/10 还可以

Shuet Han Marieca,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good Florence hotel
Location is good especially if one is coming by train. walking distance to most everything.
Mr Gianluca Tintori Resid 于 2015年12月19日 的回复
Dear Guest Thank you for choosing to stay with us at MGallery Cerretani Firenze for your recent visit to Florence. It was our pleasure to host you and thank you for taking the time to share your experience with other travelers. It is always a sincere honor to hear from guests who thoroughly enjoyed every aspect of their stay and we will be sure to share your kind comments with the whole team; thank you for enabling us to give credit where it is due. We will all look forward to having the opportunity of welcoming you back soon. Kind regards

10/10 超赞

SUT KUAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

Ray Chung,Hong Kong

不满意:清洁度、住宿条件和设施、客房舒适度
臭味 + 無水
地點很好, 很方便, 酒店大堂地很漂亮, 員工也經常保持微笑. 可能由於接近雜物房,走廊有一種很臭的味道, 最可惡是這種味道有時會進入房間. 其中一天早上更加冇水, 令我們不能洗澡

10/10 超赞

Romain

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great location. Junior suite was right size
2024 年 5 月入住 5 晚
Valentina - Front Office 于 2024年05月10日 的回复
Dear Romain,We greatly appreciate your positive feedback and are delighted to hear you had a fantastic stay!Your satisfaction is our top priority, and we are thrilled to hear that you enjoyed your time with us.It was our pleasure to host you, and we look forward to the opportunity of welcoming you back for your next stay in Florence.Kind regards,

10/10 超赞

Rakan

2024 年 5 月入住 2 晚
Valentina - Front Office 于 2024年05月10日 的回复
Dear Rakan,We greatly appreciate your positive feedback and are delighted to hear you had a fantastic stay!Your satisfaction is our top priority, and we are thrilled to hear that you enjoyed your time with us.It was our pleasure to host you, and we look forward to the opportunity of welcoming you back for your next stay in Florence.Kind regards,

10/10 超赞

Alilou

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Valentina – Front Office 于 2024年05月10日 的回复
Dear Alilou,We greatly appreciate your positive feedback and are delighted to hear you had a fantastic stay!Your satisfaction is our top priority, and we are thrilled to hear that you enjoyed your time with us.It was our pleasure to host you, and we look forward to the opportunity of welcoming you back for your next stay in Florence.Kind regards,

10/10 超赞

Melissa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Valentina – Front Office 于 2024年05月10日 的回复
Dear Melissa,We greatly appreciate your positive feedback and are delighted to hear you had a fantastic stay!Your satisfaction is our top priority, and we are thrilled to hear that you enjoyed your time with us.It was our pleasure to host you, and we look forward to the opportunity of welcoming you back for your next stay in Florence.Kind regards,

10/10 超赞

Maria

满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent hotel with very good conditions
2024 年 4 月入住 3 晚
Valentina – Front Office 于 2024年04月27日 的回复
Dear Maria,Thank you so much for your amazing review. We are glad you had such a nice stay with us. We would like to let you know that your feedback is very important for us to improve our service and assistance to our guests. Please do not hesitate to contact us for a future stay in Florence. Kind regards,

8/10 还可以

Louise

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Alessandro 于 2024年04月7日 的回复
Dear Ms. Louise,thank you very much for your review!We really hope to have the occasion of welcoming you again in a very next occasion.

10/10 超赞

Leah

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Valentina - Front Office 于 2024年04月7日 的回复
Dear Leah,We greatly appreciate your positive feedback and are delighted to hear you had a fantastic stay!Your satisfaction is our top priority, and we are thrilled to hear that you enjoyed your time with us.It was our pleasure to host you, and we look forward to the opportunity of welcoming you back for your next stay in Florence.Kind regards,

10/10 超赞

Martha,North Bergen

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful place good location thee staff is very friendly
2024 年 3 月入住 2 晚
Sara 于 2024年03月31日 的回复
Dear Martha, Thank you for sharing your kind feedback!It is a pleasure to receive such a nice comment regarding our location and staff. Compliments like yours keep us all very motivated in creating an amazing experience for our guests. The whole team looks forward to welcoming you back soon. Best regards,

10/10 超赞

Neil,San Francisco

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a great hotel in a great location. Staff was friendly and helpful and the room was clean, well equipped and very comfortable. I would absolutely stay here again and would highly recommend to anyone considering a trip to Florence.
2024 年 3 月入住 9 晚
Valentina - Front Office 于 2024年03月22日 的回复
Dear Neil,Thank you so much for your gracious review! We are glad to learn that your stay was enjoyable.We are really happy to read that you enjoyed the central position of the hotel, the Staff and the room.Our dedicated team is committed to provide exceptional service, and your feedback reaffirms our efforts. We hope to welcome you back soon for another wonderful stay in Florence!Kind regards,

10/10 超赞

Elena

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Valentina - Front Office 于 2024年03月10日 的回复
Dear Elena,Thank you so much for your gracious review! We are glad to learn that your stay was enjoyable.Our dedicated team is committed to provide exceptional service, and your feedback reaffirms our efforts. We hope to welcome you back soon for another wonderful stay in Florence!Kind regards,

10/10 超赞

Farzan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Family vacation
Amazing staff Amazing location 2 minutes walk to designer stores , 5 minutes walk to the train station and 2 minutes walk to the city center , and the rooms are very comfortable, every time we are in Florence we’ll make sure that we stay at this hotel .
2023 年 12 月入住 3 晚
Alessandro 于 2024年01月9日 的回复
Dear Mr. Farzan,thank you very much for your excellent review! We are very happy to know that you had a great stay in our Hotel Cerretani, appreciating especially the location, and the comfort of our rooms.We look forward to your next stay in Florence!

10/10 超赞

Farzan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Alessandro 于 2024年01月9日 的回复
Dear Mr. Farzan,thank you very much for your excellent review! We are very happy to know that you had a great stay in our Hotel Cerretani, appreciating especially the location, and the comfort of our rooms.We look forward to your next stay in Florence!

10/10 超赞

Lanhsin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location was really convenient as it was within walking distance of basically every tourist destination. The breakfast was wonderful. Remember to bring an adapter to charge your devices if you’re from outside Europe; the hotel doesn’t have any. Also, there’s no need to take a taxi from the SM Novella train station as it’s only a 10 minute walk to the hotel.
2023 年 12 月入住 4 晚
Veronica Broccardi Schelmi 于 2024年01月4日 的回复
Dear Lanhsin,Thank you for sharing your experience! We're glad you found our location convenient and enjoyed our wonderful breakfast. We appreciate your feedback and hope to host you again soon!Veronica Broccardi Schelmi, General Manager

8/10 还可以

Katie

满意:清洁度、员工和服务、住宿条件和设施
Great location and the rooms were nice.
Veronica Broccardi Schelmi 于 2023年12月24日 的回复
Dear Guest,Thank you for your positive rating! We appreciate your support and feedback!Veronica Broccardi Schelmi, General Manager

8/10 还可以

ROSE

2023 年 10 月入住 4 晚
Veronica Broccardi Schelmi 于 2023年12月24日 的回复
Dear Guest,Thank you for review, your feedback means a lot to us!Warm RegardsVeronica Broccardi Schelmi, General Manager

6/10 一般

Darién

2023 年 12 月入住 2 晚
Veronica Broccardi Schelmi 于 2023年12月30日 的回复
Dear Mr and Mrs. Darién,Thank you for choosing to stay with us. We appreciate your feedback and will use it to improve our services. If there's anything specific we can do to enhance your experience in the future, please let us know. We hope to welcome you back soon.Best regards,Veronica Broccardi Schelmi, General Manager

10/10 超赞

Spencer

2023 年 11 月入住 2 晚
Veronica Broccardi Schelmi 于 2023年12月24日 的回复
Dear Guest,Thank you for your top-rated review! We're delighted you had a fantastic experience with us!Warm Regards,Veronica Broccardi Schelmi, General Manager

10/10 超赞

Tricia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were fortunate to stay in the suite that offered 2 separate rooms and 2 bathrooms, which is always a bonus! The room was immaculate and spacious. The location was perfect. Central and in the heart of Florence, walkable to the best restaurants, Duomo, shopping, train station, and leather markets. The free breakfast every morning was top notch offering a huge variety of hot and cold choices. They even had a juicer to make your own! I would highly recommend Cerretani if you are lucky enough to visit Florence. The staff was exceptional!
2023 年 11 月入住 7 晚
Sara - Front Desk 于 2023年11月19日 的回复
Dear Tricia,We are delighted to hear that your recent stay with us was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Hotel Cerretani – MGallery Collection for your holiday. We look forward to hosting you again soon at our hotel. Kind regards,

10/10 超赞

Samir

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Con muy buena ubicación y los cuartos muy convenientes
2023 年 11 月入住 1 晚
Alessandro 于 2023年11月15日 的回复
Querido Sr. Samir:muchas gracias por su excelente resena!Estamos muy contentos de saber que tuvo unas maravillosas vacaciones en Florencia y en nuestro Hotel Cerretani.En la espera de darle la bienvenida de nuevo le enviamos nuestros mejores saludos.

8/10 还可以

Claire

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really nice central hotel. The staff were on hand for anything needed.
2023 年 11 月入住 4 晚
Valentina - Front Office 于 2023年11月11日 的回复
Dear Claire,We greatly appreciate your positive feedback and are delighted to hear you had a fantastic stay!Your satisfaction is our top priority, and we are thrilled to hear that you enjoyed your time with us.It was our pleasure to host you, and we look forward to the opportunity of welcoming you back for your next stay in Florence.Kind regards,

8/10 还可以

Carole

满意:服务设施
The room was very nice and as expected from the photo on the website. My only complaint would be that the soap dispenser was not properly convenient. It needed to be closer to the sink area.
2023 年 10 月入住 4 晚
Valentina - Front Office 于 2023年11月11日 的回复
Dear Carole,Thank you for taking time to share your positive experience following your recent stay at our hotel. We are glad to hear that your experience exceeded expectations.However, we have noted your feedback about the dispenser soap and We sincerely apologize.We look forward to hosting you again soon at our hotel for your next stay in Florence.Kind regards,

10/10 超赞

Annette

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved this Hotel. Great location to the center of Florence and not far from the train station. Amazing breakfast and servers. The rooms were very comfortable and the front desk employees were very helpful. I would definitely stay here again and recommend to anyone visiting Florence!
2023 年 9 月入住 4 晚
Valentina - Front Office 于 2023年10月20日 的回复
Dear Annette, Thank you for sharing your kind feedback!It is a pleasure to receive such a nice comment regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests. The whole team looks forward to welcoming you back soon. Best regards,

10/10 超赞

ALBERT

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was fantastic! Alessandro, Stefania, Alberto & Chiara. Thanks!
2023 年 9 月入住 14 晚
Sara - Front Desk 于 2023年10月17日 的回复
Dear Albert,Thank you for sharing your kind feedback!It is a pleasure to receive such a nice comment regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests. The whole team looks forward to welcoming you back soon. Best regards,

10/10 超赞

Terri S.

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Veronica Broccardi Schelmi 于 2023年10月12日 的回复
Dear Terri,Thank you for your positive review of our top-rated hotel. We're delighted you enjoyed your stay, and we look forward to welcoming you back soon.Veronica Broccardi Schelmi - General Manager

10/10 超赞

Tomislav

2023 年 10 月入住 1 晚
Sara - Front Desk 于 2023年10月29日 的回复
Dear Tomislav, Thank you for sharing your lovely feedback following your recent stay at Hotel Cerretani-MGallery Collection. We are delighted to read that you had a wonderful experience with us. Thank you for your time and we are looking forward to your next visit to Florence!Best regards,

8/10 还可以

Francis

2023 年 9 月入住 4 晚
Valentina - Front Office 于 2023年10月20日 的回复
Dear Francis, Thank you for sharing your kind feedback!It is a pleasure to receive such a nice comment regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests. The whole team looks forward to welcoming you back soon. Best regards,

10/10 超赞

Arlene

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were amazing.
2023 年 9 月入住 2 晚
Veronica Broccardi Schelmi 于 2023年09月27日 的回复
Dear ArleneThank you for your wonderful 10/10 rating! We greatly appreciate your positive feedback, especially regarding our friendly staff. We're committed to providing exceptional service, and your kind words motivate us even more. We can't wait to host you again soon.Warm regards,Veronica Broccardi SchelmiGeneral Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Veronica Broccardi Schelmi 于 2023年09月27日 的回复
Dear Guest,Thank you so much for your perfect rating! We're thrilled to hear you had such an outstanding experience at our hotel. We look forward to welcoming you back on your next visit.Warm regards,Veronica Broccardi SchelmiGeneral Manager

10/10 超赞

Olivia

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel just round the corner from the Duomo and main square. Clean and spacious. All facilities in great condition. Friendly and welcoming staff. I'd certainly recommend this hotel to friends and family.
2023 年 9 月入住 3 晚
Paolo De Gregorio - Front Office Manager 于 2023年09月20日 的回复
Dear Mrs. Olivia,thank you so much for your kind review on Expedia. We are delighted to hear that you had a wonderful experience with us. Your feedback means a lot to us, and we look forward to welcoming you back in the future

10/10 超赞

Ibonne

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The room was easy access and air conditioning was amazing.
2023 年 9 月入住 3 晚
Alessandro 于 2023年09月14日 的回复
Dear Ms. Ibonne,thank you very much for your excellent review!We are very glad to know that you had an excellent stay in our Hotel Cerretani and we hope to welcoming you again in a very next occasion.

10/10 超赞

Diana

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location is perfect. Very close to landmarks and restaurants. Very safe neighborhood.
2023 年 8 月入住 4 晚
Valentina - Front Office 于 2023年09月10日 的回复
Dear Diana, Thank you for sharing your lovely feedback following your recent stay at Hotel Cerretani-MGallery Collection. We are delighted to read that you had a wonderful experience with us. Thank you for your time and we are looking forward to your next visit to Florence!Best regards,

8/10 还可以

Robert

满意:清洁度、员工和服务、住宿条件和设施
Close to everything, not a fan of the Breakfast. Overall was good.
2023 年 9 月入住 2 晚
Valentina - Front Office 于 2023年09月10日 的回复
Dear Robert, Thank you for sharing your lovely feedback following your recent stay at Hotel Cerretani-MGallery Collection. We are delighted to read that you had a wonderful experience with us. Thank you for your time and we are looking forward to your next visit to Florence!Best regards,

10/10 超赞

Rafael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gran opción de hospedaje
Desde la llegada el personal del hotel fue muy amable, la ubicación espectacular, el desayuno bastante bueno para ser incluido y buffet… nos hicieron sentir cómo en casa desde nuestra llegada. Nos hicieron 2 veces el cuarto al día, la segunda para cerrar cortinas y acomodar la cama, las bebidas en el frigobar incluidas, lo recomiendo ampliamente. Por cierto… mi habitación bastante amplia.
2023 年 8 月入住 5 晚
Valentina - Front Office 于 2023年09月10日 的回复
Dear Rafael, Thank you for sharing your kind feedback!It is a pleasure to receive such a nice comment regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests. The whole team looks forward to welcoming you back soon. Best regards,

10/10 超赞

Sally

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a wonderful stay. The staff were very friendly and helpful and the breakfast was excellent.
2023 年 8 月入住 2 晚
Sara - Front Desk 于 2023年08月25日 的回复
Dear Sally, Thank you for sharing your lovely feedback following your recent stay at Hotel Cerretani-MGallery Collection. We are delighted to read that you had a wonderful experience with us. Thank you for your time and we are looking forward to your next visit to Florence!Best regards,

10/10 超赞

Amir

2023 年 8 月入住 4 晚
Valentina - Front Office 于 2023年09月10日 的回复
Dear Amir, Thank you for sharing your lovely feedback following your recent stay at Hotel Cerretani-MGallery Collection. We are delighted to read that you had a wonderful experience with us. Thank you for your time and we are looking forward to your next visit to Florence!Best regards,

10/10 超赞

Alejandra

2023 年 8 月入住 1 晚
Sara - Front Desk 于 2023年08月25日 的回复
Dear Alejandra, Thank you for sharing your lovely feedback following your recent stay at Hotel Cerretani-MGallery Collection. We are delighted to read that you had a wonderful experience with us. Thank you for your time and we are looking forward to your next visit to Florence!Best regards,

10/10 超赞

GOHAR

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved everything about this property
2023 年 8 月入住 5 晚
Esther Enna GM 于 2023年08月9日 的回复
Dear Gohar, We are pleased to know you had a great stay with us and we really appreciated your positive feedback about our Hotel& Services.Looking forward to have you back in our Hotel Cerretani,Arrivederci,Esther EnnaGeneral ManagerHotel CerretaniMGallery Collection

10/10 超赞

Jeanine

团体旅客
满意:服务设施
Fabulous hotel! Would definitely stay again and recommend! Great location, comfortable rooms that are well decorated and furnished. Lovely hotel!!
2023 年 8 月入住 1 晚
Esther Enna GM 于 2023年08月9日 的回复
Dear Jeanine,We are pleased to know you had a great stay with us and we really appreciated your positive feedback about our Hotel& Services.Looking forward to have you back in our Hotel Cerretani,Arrivederci,Esther EnnaGeneral ManagerHotel CerretaniMGallery Collection

10/10 超赞

Majid

满意:清洁度、员工和服务、住宿条件和设施
We had chosen a room with a queen bed. The room and bathroom were great. The room was very clean and was cleaned daily. The hotel environment was peaceful. Breakfast and its variety was good. Be sure to eat the cakes.:-)
2023 年 7 月入住 2 晚
Alessandro 于 2023年07月16日 的回复
Dear Mr. Majid,thank you very much for your excellent review!We are very to know that you appreciate our Hotel Cerretani, especially for the cleanness of the room.Looking forward to welcoming you again, we send you our best regards.

10/10 超赞

Rupert

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Front desk Staph Stephania, and concierge were outstanding in their hospitality and knowledge of the local area; very welcoming and easy to interact with. The hotel; rooms and breakfast area are tastefully decorated. Elegant and classy! We would definitely come back to this hotel and recommend it to friends and family.
2023 年 7 月入住 2 晚
Esther Enna GM 于 2023年07月11日 的回复
Dear Rupert, Many thanks for your amazing review dedicated to our Hotel Cerretani Mgallery Collection.We are pleased to know you have enjoyed your stay with us and to received a review full of details and important information for all our travelers! Do not hesitate to reach us directly for a return in Florence! Sincerely,Esther Enna General Manager Hotel Cerretani Mgallery Collection

10/10 超赞

Javier

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Beautiful property close to Duomo and very nice and attentive staff! Amenities are amazing, room very spacious and nice.
2023 年 6 月入住 4 晚
Esther Enna GM 于 2023年07月11日 的回复
Dear Javier, Many thanks for your amazing review!We are extremely happy to read that we were able to fulfill your expectations and we are so proud that you highly recommend our Hotel Cerretani!We hope to have the pleasure to welcoming you back soon.Wishing you all the best,Arrivederci,Esther Enna General Manager MGallery Collection