6/10 一般
John (Weasenham, Norfolk)
2018 年 10 月 23 日
讚好：整潔度和客房舒適度
不滿：職員與服務
Watch the extra charges!
We arrived and were met by a grumpy young lady who was already disgruntled about being kept waiting 5 minutes. She then told us what to do if the electricity went off (which it didn't but clearly happens a lot) and showed us how to open the broken fridge dooe... She then asked for an unexpected 118 Euros for a cleaning fee and city taxes. I said I had paid in full already but she was adamant and said how this happens all the time when people have booked through Expedia or Hotels com that it is not very clear. The confirmation email does state this, but only at the very bottom... One if the reasons I booked this was that no additional charges at the hotel were shown. The Location is good, near the train station and historic centre. The apartment is spacious and the rooftop views are good.. A bit tatty in places, and a lot of stairs. Main bed excellent. Only one exit down several flights - no other fire exit, which given the comments about electricity was a worry!
John
於 2018 年 10 月住了 4 晚