My stay did not meet the standards I expected — especially from a hotel that presents itself as a four-star property.
From the start, there had several serious issues:
• The first room had a door that did not close properly and did not include the separated beds we had requested in advance.
• We were then moved to a smoking room, despite my clear request for a non-smoking room.
• Finally, we were placed in an isolated room outside the propriety, near the pool, which involved multiple stairs and is clearly not appropriate for guests with arthritis. I accepted it only because I was exhausted after a long trip from Venice and needed rest.
Most frustratingly, while using my personal hair dryer — something I’ve done without issue in five other hotels over the past month — I received a call from reception accusing me of smoking and demanding I stop drying my hair. I was embarrassed and confused by this inappropriate accusation. The staff later said the fire alarm was triggered by the dryer, but no apology or solution was offered — only a transfer to another room so I could finish drying my hair, after I complained.
Additionally, the late room was simply not up to four-star standards, either in layout or amenities, which only added to the overall disappointment.
I am checking out tomorrow and would appreciate it if someone from the management team could follow up with me directly to confirm that these concerns have been acknowledged