Fontanales hotels from HK$235

"Have stayed there twice before but this time the room was situated in a very bad block of the hotel. No sun no view massive tree in front of the window. Could not change as it was full so they said. We requested the area we would have like to stay they said they never received it !! Really twice! Very disappointed considering we were there twice before."

"Not a 5 star!! Don’t be fooled by the name, it’s like a good 3 star, had I of booked a 3 star I would have been impressed, I’m not just a Karen but when I book something I feel it should be deserving of the star rating, bedrooms are defiantly not upto the cleanliness standard, one tiny little shower gel provided, which isn’t replenished, told to put towels on the floor to be changed, came back to find our old dirty towels hung back up, reception don’t answer the phone, had to go down twice and finally got fresh towels 45 mins after which made us late to our reservation. No waiter service around the pool, queue up at one till that takes forever just to get a drink. You have to go elsewhere for takeaway food in yet another queue as you’re unable to get a drink at the same place! Pool towels can only be changed in 2 hour slots one in the morning and one in the afternoon. Manager never gets back to you. Listen if your used to a 3 star this hotel is fab but if your used to a 5 star save your money!"

"Coffee machine in room but NO cups, spoons, coffee, tea etc ... when asked at reception was told ... buy your own .... REALLY... very poor ... "

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"Be careful to stay here with the renovation works next door, we got woke up well before 8am"

"Since I discovered NH Imperial Playa Hotel, I only stay there. The staff is great and the location is perfect. This was my fourth time and the last time I brought part of my family. Thank you to NH Playa and I will be back. "

"Staff was very helpful. Rooms are small and the photos and information on Expedia is somewhat misleading. This is not a resort just a very basic hotel. "

"Great breakfast "

"Breakfast was fabulous and the hotel has great amenities. The Michelin restaurants were world class but the general restaurant (1890) was ok but there was too big a difference between the quality of the restaurants. The biggest issue was the main bar where the service in the evening was very poor with a 25 min wait to get a drink. Many people were unhappy about this. Overall the hotel is very nice but be prepared for the bar.."