4/10 很差
Kevin
与配偶出行
2026 年 2 月 22 日
不满意：清洁度、服务设施、住宿条件和设施
The room quality was extremely poor for a $300 a night stay. We booked a King Bed deluxe Ocean View room that was misrepresented by the imagery shown on Expedia. We were told that we should have booked directly through the hotel and ended up getting a double queen bed room. Aside from the poor worn out quality of the room, one bed had a broken box spring and the second bed had a twin box spring under the Queen mattress after complaining to management, they reluctantly gave us a partial discount for the first night and ultimately a room with a balcony and the full ocean view. The balcony and the Ocean view was 4 star, the beds and the rest of the room were reasonable. I chatted with Expedia during this fiasco, but was told that you were sorry and could do very little other than contact the hotel. Ultimately it was up to the discretion of hotel management who had been tell us that any discount would have to come from Expedia. After this experience, I will certainly not go back to Ocean Manor and I didn’t see the value in using Expedia.
Kevin
2026 年 2 月入住 3 晚
