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关于威斯汀劳德代尔堡海滩度假村的点评

4 out of 5
威斯汀劳德代尔堡海滩度假村
321 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL

点评

8.4

很好

10 分 - 超赞。553 条好评，共有 1008 条点评" "
8 分 - 还可以。210 条好评，共有 1008 条点评" "
6 分 - 一般。125 条好评，共有 1008 条点评" "
4 分 - 很差。69 条好评，共有 1008 条点评" "
2 分 - 糟糕。51 条好评，共有 1008 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

Chin Tai

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 4 晚
Princess M. 于 2023年04月22日 的回复
Dear Chin Tai,Thank you for taking a moment to share your experience. It is disappointing to see that we did not exceed your expectations and we would like to hear what we could have done better to make this experience excellent. We hope to see you again the next time you return to the South Florida area.

10/10 超赞

kevin

满意：清洁度、员工和服务、住宿条件和设施
Great
2024 年 5 月入住 1 晚

10/10 超赞

James

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Second time here and just as good as the first time. Friendly staff especially the Italian lady Tanya? at reception who answered a few questions that we had and was very pleasant and knowledgeable. Francisco also needs good mention as well as my fellow British countryman bell porter. Would stay again !!!!
2024 年 5 月入住 4 晚

10/10 超赞

stephanie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very pleased with our stay. Sad it was only for one night but would definitely book with the Westin again!
2024 年 5 月入住 1 晚
Princess M 于 2024年05月22日 的回复
Dear Stephanie,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

8/10 还可以

Ronald

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Princess M. 于 2024年05月22日 的回复
Dear Ronald,Thank you for your feedback! We are delighted to have welcomed you as our guest and we are thrilled that you enjoyed your stay with us. We hope to see you again!

10/10 超赞

Christopher

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love this property because it’s a little off the main part of the strip but still surrounded by amazing restaurants at hotels near by. Main part of the strip is walkable and easy to get to within minutes. Love this property. Poll was clean, hotel was clean, Michelle and Emy were great bartenders pool side!
2024 年 5 月入住 4 晚
Jaime D. 于 2024年05月19日 的回复
Dear Christopher,Thank you so much for your 5-star rating! Michelle and Emy will be so happy to hear your comments; I cannot wait to share your kind words. Thank you again for the wonderful feedback! We hope to see you again!

10/10 超赞

Stephen Norman

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Food was fantastic at Resort .Staff was great
2024 年 5 月入住 4 晚
Princess M 于 2024年05月19日 的回复
Dear Stephen,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 超赞

Maxime

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good!
2024 年 5 月入住 5 晚
Guest services. 于 2024年05月20日 的回复
Thank you very much for your feedback and excellent rating.

2/10 糟糕

Amberlyn

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Guest services. 于 2024年05月19日 的回复
We are so sorry that you feel this way. We wish you well in your future travels.

6/10 一般

Christa

与家人及幼儿出行, 与家人出行
满意：住宿条件和设施，清洁度
One thing I must say about this hotel is that I prepaid $850 for 2 nights, not including the resort fee or PARKING. Our party had 2 cars and were charged $110 a night for parking BOTH nights, even though one of the cars only stayed at the hotel 1 night. After the resort fees, taxes and $220 for parking, I was billed an additional $300 ! BUYER BEWARE
2024 年 5 月入住 2 晚
Jaime D. 于 2024年05月19日 的回复
Dear Christa,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We never want our guests to feel misled and we have shared your concerns with the appropriate department leaders for further review on the back end. We hope to have the opportunity to serve you again should your travels bring you back to the area.

10/10 超赞

David

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to beach
2024 年 5 月入住 2 晚
Guest services. 于 2024年05月17日 的回复
Thank you for your excellent rating.

6/10 一般

Jacqueline

与配偶出行
Melva at the front desk was awesome
2024 年 5 月入住 3 晚
Guest services. 于 2024年05月17日 的回复
Thank you for your feedback.

10/10 超赞

Lisa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Westin Hotels never disappoint! We had a room with a great view and it is conveniently located to several fantastic restaurants. All walkable! Rooms and property are clean, staff was friendly, helpful and able to answer any and all questions we had. Had a great time! It is our new, go-to hotel when we go back to Fort Lauderdale.
2024 年 5 月入住 1 晚
Guest services. 于 2024年05月14日 的回复
Thank you so much for your excellent review and rating. We are here for you.

10/10 超赞

Niheem

2024 年 5 月入住 2 晚
Guest services. 于 2024年05月20日 的回复
Thank you very much for your excellent rating.

8/10 还可以

Dakota

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Guest services. 于 2024年05月18日 的回复
Thank you very much for your rating. We are here for you.

4/10 很差

Ruth，Fort Myers

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
Cost me $271 for room, $42 resort fee, $55 parking fee, and taxes for ONE night! The staff was great. The hotel needs to be cleaner, especially the vents! My allergies went haywire and there was thick dust in and around the vents. Room was not as clean as it could have been. Sadly it was kind of expected due to area etc…. Restaurant was hot shoulda have at least had air conditioning for inside. The walk from one building to the other was hot and lengthy and most signs were not very helpful and some wording was missing. I didn’t even consider the pool which was small, packed, and water looked dirty! Limited beach chairs and my friend was scammed. Were supposed to be included in price of resort fee but she was charged for the beach umbrellas. The beach workers scammed her so be aware!
2024 年 5 月入住 1 晚
Jaime D. 于 2024年05月13日 的回复
Dear Ruth,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We never want our guests to feel misled, our Resort fee does not cover the beach umbrella. I have shared your room concern with the appropriate department leaders for further review on the back end.We hope to have the opportunity to serve you again should your travels bring you back to the area.

10/10 超赞

MINDY

The Westin is a perfect resort for a beautiful weekend get away!
2024 年 5 月入住 1 晚
Princess M 于 2024年05月12日 的回复
Dear Mindy,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 超赞

Raechel，Seattle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved everything about our stay here! The staff was incredible, we loved the room, the access to the beach and the amenities. The on site food was delicious as well! Will definitely be back.
2024 年 5 月入住 2 晚
Guest services. 于 2024年05月9日 的回复
Thank you for your excellent review and rating. We are here for you!!!

8/10 还可以

Scot

满意：员工和服务
Convenient location
2024 年 5 月入住 1 晚
Jaime D. 于 2024年05月8日 的回复
Dear Scot,Thank you for taking a moment to share your experience. Your rating means a great deal to us. We hope to see you again!

10/10 超赞

Kenneth

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My wife and I went here for our honeymoon, and it was perfect! The staff is friendly and accommodating, the hotel provides beach chairs to the guests (which they carry for you to your destination), the room was clean, and the area was safe. On our first day, we were asked to switch our room because of maintenance, and we were upgraded to a much larger room for free!
2024 年 3 月入住 4 晚
Property Management 于 2024年05月6日 的回复
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

4/10 很差

Deborah

2024 年 4 月入住 3 晚

10/10 超赞

Lee

2024 年 4 月入住 2 晚
Jaime D. 于 2024年05月22日 的回复
Dear Lee,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

8/10 还可以

RICHARD

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Guest services. 于 2024年05月4日 的回复
Thank you for your good rating.

2/10 糟糕

Jennifer

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Terrible experience
2024 年 3 月入住 3 晚
Jaime D. 于 2024年04月29日 的回复
Dear Jennifer,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We hope to have the opportunity to serve you again should your travels bring you back to the area.

10/10 超赞

Kelli

满意：清洁度、员工和服务、住宿条件和设施
We ate lunch at tintas and brunch the next day and it was awesome!! Our room had a great view of the beach and Intercoastal waterway The staff was accommodating We had a great visit We will return
2024 年 4 月入住 1 晚
Princess M. 于 2024年04月29日 的回复
Dear Kelli,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 超赞

Jessica

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Princess M. 于 2024年04月29日 的回复
Dear Jessica,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 超赞

LEXUS GERA，Fayetteville

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I think for the price you pay to stay at the The Westin, Valet parking is way overpriced.
2024 年 4 月入住 3 晚
Jaime D. 于 2024年04月28日 的回复
Dear Lexus,We truly appreciate you taking the time to share your experience with us! Our fees are in line with similar properties in the area, and we feel that we offer good value given our central location and extensive facilities. We hope to see you again!

10/10 超赞

Ed

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I could not have been happier with the staff, and the accommodations. Stephan, Attila, Shanique, Josie, Nadiyah, Robin, Francisco and Enrique, everyone was so pleasant and professional. Made me feel truly welcome, and I cannot wait to come back.
2024 年 4 月入住 3 晚
Princess M. 于 2024年04月28日 的回复
Dear Ed,Thank you for taking the time to share your experience about your recent stay at our hotel. We really appreciate all of your feedback. We're delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! We cannot wait to share your kind words with the team. We look forward to welcoming you back to our hotel soon!

2/10 糟糕

Ashley

商务旅客
满意：清洁度
不满意：服务设施
the ac broke so couldn't sleep, was too hot
2024 年 4 月入住 1 晚
Guest services. 于 2024年04月26日 的回复
Thank you for your feedback. I will share it with our leadership team.

4/10 很差

Patrick，brooklyn

满意：住宿条件和设施，服务设施
不满意：清洁度
They never cleaned my room or gave me fresh towels even after requesting it twice
2024 年 4 月入住 2 晚
Jaime D. 于 2024年04月24日 的回复
Dear Patrick,Thank you for taking a moment to share your experience. It is disappointing to see that we did not exceed your expectations. I have also communicated your concerns to our housekeeping leaders to make sure this were isolated incidents and corrected moving forward. We hope to have the chance to welcome you back in the future!

10/10 超赞

Vito

满意：清洁度、员工和服务、住宿条件和设施
Very nice people, and great location
2024 年 4 月入住 4 晚
Princess M 于 2024年04月24日 的回复
Dear Vito,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 超赞

Siara

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I love the hotel everything about it was great
2024 年 4 月入住 3 晚
Robert M. 于 2024年04月24日 的回复
Dear Siara,Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel soon!

2/10 糟糕

Brad

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
This is the worst WESTIN Hotel we have ever stayed in. The property is Old and badly in need of a total renovation.
2024 年 4 月入住 2 晚
Jaime D. 于 2024年04月24日 的回复
Dear Brad,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback and can assure you that we'll be addressing your concerns with the appropriate team leaders. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

2/10 糟糕

Jose

不满意：住宿条件和设施，员工和服务
Horrible experience for such an expensive hotel. We spent just one night but the worst was that there was no air conditioning at all in the whole building the whole night!!!! The room windows were somehow locked, the temperature inside the room reached 82 degrees and the humidity was unbearable. When we complained during check out the lady at the counter just said OK all I can do is not to charge you for the resort fee ($42 plus tax), but now I got their invoice by e-mail showing they did charge me for that "resort fee". Never stay there, you're going to be very disappointed!
2024 年 4 月入住 1 晚
Jaime D. 于 2024年04月24日 的回复
Dear Jose,Thank you for taking a moment to share your feedback with us. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with a management level and relayed back to the hotel. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 还可以

ABBIE

2024 年 4 月入住 5 晚
Princess M 于 2024年05月12日 的回复
Dear Abbie,Thank you for your rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 超赞

Christopher

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Resort fees should be added to the initial price and not added on at check out for surprise fees at the end.
2024 年 4 月入住 3 晚
Property Management 于 2024年04月22日 的回复
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

8/10 还可以

Leili

与家人出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Check in was quick, adequately staffed with very professional people. The hotel's location was excellent as was a sense of security. It's wasn't Spring Break so I think considerably quieter than it could be. The staff at the Lavazza coffee kiosk were tops. The Mexican restaurant on the first floor was excellent (make reservations for outside seating). Atmosphere was excellent. Now for the bad. It was my wife and I's anniversary and my wife wanted an ocean view room. I made reservations for two queen beds (I'm an active sleeper and I snore.) and ocean view. Hotel management tried to do something special by giving us a suite, king size bed, and intercoastal waterway view. Totally unsatisfactory! We were able to get things changed to what we wanted to begin with (Thank you, Anna!!). No suite but my wife had her ocean view which was critical. The room was excellent except the louvered bathroom door. Any noise or light bleeds into the room. Wife didn't care for that but dealt with it. Room was kept clean by commendable service staff. The smoking area meant banishment to the parking garage but all of Ft. Lauderdale is anti-tobacco, cigarette or cigar. Check out was quick and easy. Parking fee ($55/day) seems excessive but there is no or next to no parking close in the area. This is something someone could better plan.
2024 年 4 月入住 2 晚
Property Management 于 2024年04月22日 的回复
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 超赞

Marlene

2024 年 4 月入住 6 晚
Princess M. 于 2024年05月12日 的回复
Dear Marlene,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

4/10 很差

Garret，Grapevine

与家人出行
满意：服务设施
不满意：住宿条件和设施，员工和服务
People were nice, food was good, but ac didnt work the last night we were there and our baby slept horribly.
2024 年 4 月入住 3 晚
Property Management 于 2024年04月22日 的回复
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

2/10 糟糕

Juan

不满意：住宿条件和设施
2024 年 4 月入住 1 晚
Property Management 于 2024年04月22日 的回复
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 还可以

Shanena

2024 年 4 月入住 2 晚
Guest services. 于 2024年05月11日 的回复
Thank you for your good rating.

10/10 超赞

Hiram R

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had an excellent stay, and loved almost every aspect of the hotel. The location is perfect, as we could walk to many restaurants and stores.The only thing we'd do different would be to buy our own spirits and mixers, and just bring a cup down from the room. The $15 cocktails were a bit pricey for their quality, but that is "tourist trap" nitpicking. The food at Lona was exceptional. Get up early to reserve chairs poolside to guarantee a spot. The steak tacos were delicious. We will be returning.
2024 年 4 月入住 2 晚
Guest services. 于 2024年04月20日 的回复
Thank you for your feedback and excellent rating. We are here for you.

6/10 一般

michelle

与家人出行
满意：清洁度、员工和服务、服务设施
Pool needs updating and my room looked at wall.
2024 年 4 月入住 2 晚
Guest services. 于 2024年04月20日 的回复
We are s sorry that you feel this way. Thank you for your feedback.

10/10 超赞

Greg G

满意：员工和服务，清洁度
Needs renovation. Restaurant was excellent!
2024 年 4 月入住 4 晚
Princess M. 于 2024年04月19日 的回复
Dear Greg,Thank you for taking the time to share your thoughts regarding your most recent stay at our property. I appreciate you bringing these issues to our attention. I will share your message with our leadership team.We hope to see you again!

10/10 超赞

Megan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved the amentities! Just far enough away from the action area but close enough to walk and still enjoy the beach life of Fort Lauderdale!
2024 年 4 月入住 3 晚
Princess M. 于 2024年04月19日 的回复
Dear Megan,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 超赞

Julio，Bronxville

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice property, my only complaint was the bathroom needing a bit more care. Everything else was really nice.
2024 年 4 月入住 5 晚
Princess M 于 2024年04月17日 的回复
Dear Julio,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest. We'll be addressing your concerns with the appropriate team members. We hope to see you again!

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Princess M. 于 2024年04月17日 的回复
Dear Richard,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 超赞

Julie

满意：清洁度、员工和服务、住宿条件和设施
Great location to beach and restaurants. Best breakfast at the beach!
2024 年 4 月入住 3 晚
Princess M 于 2024年04月17日 的回复
Dear Julie,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

10/10 超赞

Patrick

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The restaurant attached to the hotel is probably one of the best in the area, and the hotel was very clean. The views are great from the rooms and going to the beach is really convient
2024 年 4 月入住 3 晚
Princess M 于 2024年04月17日 的回复
Dear Patrick,Thank you for your terrific review on your recent stay! It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel soon!

10/10 超赞

Vilkens

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had an awesome stay !!!
2024 年 4 月入住 2 晚
Princess M 于 2024年04月17日 的回复
Dear Vilkens,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!