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关于马里奥特桑特普萊斯酒店位于卡罗温斯大道的弗特米尔的点评

2.5 out of 5
马里奥特桑特普萊斯酒店位于卡罗温斯大道的弗特米尔
3519 LAKEMONT BOULEVARD, Fort Mill, SC

点评

9.0

非常棒

10 分 - 超赞。193 条好评，共有 276 条点评" "
8 分 - 还可以。53 条好评，共有 276 条点评" "
6 分 - 一般。13 条好评，共有 276 条点评" "
4 分 - 很差。7 条好评，共有 276 条点评" "
2 分 - 糟糕。10 条好评，共有 276 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

DeSean

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a great stay.
2024 年 4 月入住 1 晚
Management 于 2024年05月19日 的回复
Thank you for your review and feedback, we are so glad you enjoyed your stay and hope to welcome you again soon!

8/10 还可以

Marie Eve

与家人出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Malheureusement, le personnel à la réception n’est pas très sympathique . On a l’impression de les déranger! L’hôtel sinon est très bien!
2024 年 5 月入住 4 晚
Management 于 2024年05月21日 的回复
Thank you for your review and feedback. Hospitality is our number one priority, I hate to see that we did not meet that expectation for you and hope any future stays are even better than the last!

8/10 还可以

Vera

满意：清洁度、员工和服务、住宿条件和设施
Very family oriented.
2024 年 3 月入住 3 晚
Management 于 2024年05月14日 的回复
Thank you for your review and feedback, we are glad you enjoyed your stay! We hope to welcome you again in the future to provide you with an even better stay!

8/10 还可以

Violet

满意：住宿条件和设施，清洁度
The staff was ok the hotel was really clean breakfast could be way better everyone doesn’t eat pork products that’s definitely a conversation needs to be held
2024 年 5 月入住 6 晚
Management 于 2024年05月14日 的回复
Thank you so much for your review and feedback. We appreciate feedback from our guests so we can identify where we can improve. We hope any future stays will be even better than the last!

10/10 超赞

Stephen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff clean rooms easy access for other things in the area
2024 年 5 月入住 5 晚
Management 于 2024年05月11日 的回复
Thank you for your review and feedback, we are thrilled to receive feedback like yours where we can celebrate our front desk and housekeeping teams! We hope to welcome you again soon.

10/10 超赞

Richard

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved the king suit and it had everything you need dishes bowls pots pans forks knives spoons glasses coffee maker toaster cook top microwave and fridge walk in shower. Love this place.
2024 年 4 月入住 9 晚
Management 于 2024年05月4日 的回复
Thank you so much for your review and feedback. It is always such a pleasure to see when our guests enjoy their experience. We enjoyed having you as our guest and hope to welcome you again soon!

4/10 很差

William

与配偶出行
不满意：服务设施，清洁度
The room had a smell of cleaning solution. Had to turn off the a/c unit because the fan made a loud noise. The shower sprayed water over the floor. Not what I expected!!!
2024 年 4 月入住 1 晚
Management 于 2024年05月1日 的回复
Thank you so much for your feedback. You feedback will be passed along to our team to review and address the issues you experienced. We hope you'll give us another opportunity in the future to provide an exceptional stay.

10/10 超赞

John，Winston-Salem

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were very clean and updated. Staffing was great and hospitable. The complimentary breakfast was also good, multiple options to choose from. I would definitely stay again.
2024 年 3 月入住 2 晚
Management 于 2024年04月27日 的回复
Thank you so much for your review and feedback, we are thrilled to hear you enjoyed the property and our team! We hope to see you again in the future!

10/10 超赞

Laura

2024 年 4 月入住 1 晚
Management 于 2024年05月11日 的回复
Thank you so much for taking the time to provide your review, we are thrilled to see you enjoyed your stay!

8/10 还可以

Kathy

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very quiet and great breakfast.
2024 年 3 月入住 5 晚
Management 于 2024年04月15日 的回复
Thank you very much for your review and feedback. We are glad your overall stay was enjoyable, but we hope to hit a 5 out of 5 worthy stay if you stay with us again in the future!

2/10 糟糕

Karolina

与家人出行, 带宠物出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was clean and staff friendly, but as you can expect pillows were filled with air. We had such a great time stuffing the pillows with the extra towels we were able to get. Unfortunately there werent any extra pillows to go around. The best part was having to hear very loud music from a bar right next to the hotel until about 2am. We called the front desk they already knew what the problem was, and was familiar because it was an ongoing problem. They said they would call the sheriff but after 30 minutes we decided to call ourselves. Local law enforcement showed up and was able to get the bar to quiet down for 10 minutes before they went back to max sound. The walls are also very thin so if you have active neighbors then you will get an opportunity to enjoy the ound they make. If you have a long trip ahead of you the next day after a long day at Carowinds and want your much needed sleep interrupted or impossible to obtain due to terrible pillows and loud noises then this hotel is the best place you'll find!
2024 年 4 月入住 2 晚
Management 于 2024年04月15日 的回复
Thank you for taking the time to provide a review and feedback. I would like to sincerely apologize that this was the experience you had. Unfortunately, our area is not considered residential and the city's sound ordinance allows excessive music until 2am. When we receive complaints, we do call the local Sheriff's office; unfortunately, like us, their hands are tied because the bar is not breaking the sound ordinance. We hate when this impacts our guests and staff, but have yet to be able to find a resolution with the city or the bar at this time. We do hope you'll give us another chance in the future to provide an exceptional experience.

10/10 超赞

Tracey

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is in a perfect spot for the amusement park, clean nice staff
2024 年 3 月入住 3 晚
Management 于 2024年04月15日 的回复
Thank you for your review and feedback! It's always such a pleasure for our team to be able to celebrate positive feedback such as yours. We enjoyed having you as our guest and hope to see you again if you visit Carowinds in the future!

10/10 超赞

Brian

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to Carowinds
2024 年 4 月入住 1 晚
Management 于 2024年04月15日 的回复
Thank you for your review and feedback! It's always such a pleasure for our team to be able to celebrate 5 out of 5 worthy stays. We enjoyed having you as our guest and hope to see you again if you visit Carowinds in the future!

10/10 超赞

Tracy

与家人出行
The hotel was great and the outside seating was perfect.
2024 年 4 月入住 1 晚
Management 于 2024年04月15日 的回复
Thank you for your review and feedback, we are glad to see you enjoyed your stay! We enjoyed having you as our guest and hope to provide you another 5 out of 5 worthy stay if you find yourself in our area in the future!

6/10 一般

Leonette

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Right across from Carowinds Theme Park
2024 年 4 月入住 2 晚
Management 于 2024年04月15日 的回复
Thank you for your review. We are glad we are conveniently located for your visit to Carowinds. It looks like we missed the mark during your stay in some areas. Our team is consistently working to improve in hopes to provide every guest with an exceptional stay. We hope you'll give us another chance in the future to provide a 5 out of 5 worthy stay!

10/10 超赞

Jason

2024 年 4 月入住 1 晚
Management 于 2024年04月27日 的回复
Thank you for your review, we are glad to see that you enjoyed your stay and hope to welcome you again in the future!

8/10 还可以

Leisa

与家人出行
满意：住宿条件和设施
The hotel was clean, loved the parking area, convenient to Carowinds Park
2024 年 3 月入住 2 晚
Management 于 2024年04月15日 的回复
Thank you for your review and feedback, we are glad to see you enjoyed your overall stay. We enjoyed having you as our guest and hope to have the chance to provide a 5 out of 5 worthy stay if you find yourself in Fort Mill in the future!

10/10 超赞

Bernadette

2024 年 3 月入住 1 晚
Management 于 2024年04月21日 的回复
Thank you for your review, we are thrilled to see you enjoyed your experience and hope to welcome you again soon!

10/10 超赞

Gary

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very clean
2024 年 3 月入住 1 晚
Management 于 2024年04月2日 的回复
Thank you for your feedback, we are glad you enjoyed your stay!

8/10 还可以

Brent

满意：清洁度、员工和服务、住宿条件和设施
Rooms are nice
2024 年 3 月入住 1 晚
Management 于 2024年03月25日 的回复
Thank you for your review and feedback! We are glad to see you enjoyed the rooms, we hope you stay with us again so we can provide you with a 5 out of 5 worthy stay in the future!

10/10 超赞

Jatene Kaila

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was really a good place
2024 年 3 月入住 1 晚
Management 于 2024年03月15日 的回复
Thank you so much for your review, we are so glad you enjoyed your stay!

10/10 超赞

Avionce

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
That hotel was amazing 10/10 recommend
2024 年 2 月入住 1 晚
Management 于 2024年03月11日 的回复
Thank you so much for your review and feedback, we are always thrilled when we hit the mark with our guests! We enjoyed having you as our guest and hope to see you again soon!

8/10 还可以

caroline

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was a very nice and clean hotel. Pet friendly which is important to us. Nice hot breakfast. Room has refrigerator, cook top, microwave and dishwasher and coffee pot. Really made it easy to feel at home. They also provide shampoo, conditioner and body wash, which is great because it’s one less thing I have to pack.
2024 年 3 月入住 1 晚
Management 于 2024年03月4日 的回复
Thank you for your review and feedback! We always appreciate specific feedback from our guests so we can see what impacts their experience the most. We are glad to hear you enjoyed your overall experience and hope any future stays with us are a 5 out of 5 worthy experience!

10/10 超赞

Carlos

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean place
2024 年 2 月入住 2 晚
Management 于 2024年02月27日 的回复
Thank you for your review and feedback, we are so glad you enjoyed your stay!

8/10 还可以

Jonathan

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
Nice place to stay and having a kitchenette was also good. However we stayed on the back part of the hotel and there is a bar back there that plays music very loudly until 2am which was not enjoyable and made it difficult to sleep. Guests should know about the music and bar before booking.
2024 年 2 月入住 5 晚
Management 于 2024年02月17日 的回复
Thank you for your review and feedback. We are glad you enjoyed the amenities of the room you stayed in. We apologize about the bar, we are working to come to a mutual understanding with those that operate the bar; however, our biggest obstacle is the city's noise ordinance that has larger restrictions on residential areas than areas where business operate. We hope you'll give us a chance in the future to provide you with an even better overall experience!

10/10 超赞

sharon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Will stay here again
Updated, clean and the room was more than what inexpected. Full size fridge and even a 2-burner stove. Comfy bed.
2024 年 2 月入住 1 晚
Management 于 2024年02月17日 的回复
Thank you for your review and feedback, we are so glad to hear you enjoyed your stay! We enjoyed having you as our guest and hope to see you again soon!

10/10 超赞

Walter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
2024 年 2 月入住 1 晚
Management 于 2024年02月5日 的回复
Thank you for your review, we love to hear when out guests enjoy their stays!

8/10 还可以

Simone

与家人出行, 商务旅客
满意：服务设施
不满意：员工和服务
Check in lady very unfriendly never greeted us, I told her why I was there, she is watching videos on her phone Check out ladies in the morning where very friendly wish I would have had them last night. I stayed her because I had stayed at a different Town Place before and the service was fantastic. Had I checked the reviews I would have never stayed there. So unless management steps in and changes it’s never gonna get good reviews
2024 年 1 月入住 1 晚
Management 于 2024年01月29日 的回复
Thank you for your review and feedback. I am so sorry to hear that your check in experience was not up to our expectations, we have a newer member of our team on our evening shifts and we have been working with her to ensure she is following Marriott expectations and creating a pleasant welcoming environment to our guests. I am glad to hear the rest of your stay was positive and hope you'll give us another chance in the future to provide an exceptional overall stay!

10/10 超赞

nelson

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Management 于 2024年01月29日 的回复
Thank you for your review! We are always thrilled to hit a 10 out of 10 worthy stay and hope you stay with us again soon!

10/10 超赞

Jason

2024 年 1 月入住 3 晚
Management 于 2024年01月29日 的回复
Thank you for your review! We are thrilled to see we hit a 5 out of 5 worthy stay for you and hope you stay with us again soon!

8/10 还可以

Dawana

2023 年 12 月入住 1 晚
Management 于 2024年01月29日 的回复
Thank you for your review! We are glad you enjoyed your overall experience during your stay, we hope any future stays are even better than the last!

10/10 超赞

Willis

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Management 于 2024年01月29日 的回复
Thank you for your review, we are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 超赞

Lillian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Management 于 2024年02月5日 的回复
Thank you very much for your review, we are excited to see you enjoyed your stay!

10/10 超赞

Valerie

与家人出行
Friendly and fast check-in. Super clean and really nice rooms!
2023 年 12 月入住 1 晚
Management 于 2024年01月29日 的回复
Sorry for the delay in response! Thank you for your review and feedback, we are glad to hear you had an excellent experience during your stay and hope to see you again in the future!

8/10 还可以

Eric

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Management 于 2024年01月29日 的回复
Sorry for the delay in response! Thank you for your review, we are glad you enjoyed your overall stay at our property. We hope any future stays will be even better than the last!

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Management 于 2024年01月29日 的回复
Sorry for the delay in response! Thank you very much for your review, we are so glad to see you enjoyed your stay and hope you stay with us again soon!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable
We enjoyed our stay. The location was convenient for shopping & sight aeeing.
2023 年 11 月入住 2 晚
Management 于 2024年01月29日 的回复
Sorry for the delay in response! Thank you for your feedback and we are so glad you enjoyed your stay with us, we hope to see you again soon!

8/10 还可以

Kiara

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, very friendly staff, excellent amenities, very clean,comfortable bedding. My only complaint is the incidental fee that wasnt displayed when booking & the complimentary breakfast was disgusting. But even with those issues id absolutely stay again
2023 年 11 月入住 2 晚
Management 于 2023年11月28日 的回复
Thank you for your feedback, we will check out information to ensure the incidental fees display on our third party listings for transparency for future guests. We are glad you enjoyed your overall experience and hope any future stays are even better than this one!

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room was clean, shower is great, breakfast was good.
2023 年 11 月入住 1 晚
Management 于 2023年11月28日 的回复
Thank you for your review and feedback, we are so glad you enjoyed!

10/10 超赞

Kim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Management 于 2023年11月28日 的回复
Thank you for your review, we are so glad you enjoyed!

10/10 超赞

Kelly

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Management 于 2023年11月28日 的回复
Thank you for your review, we are so glad you enjoyed!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Management 于 2023年11月5日 的回复
Thank you for your review, we are glad you enjoyed your stay!

10/10 超赞

Danya

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Management 于 2023年11月5日 的回复
Thank you for your review, we are so glad you enjoyed your stay!

10/10 超赞

Frederick

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was a nice clean well located hotel
2023 年 10 月入住 1 晚
Management 于 2023年10月30日 的回复
Thank you for your review, we are so glad you enjoyed!

10/10 超赞

Luis

2023 年 10 月入住 1 晚
Management 于 2023年11月28日 的回复
Thank you for your review, we are so glad you enjoyed!

4/10 很差

Michelle

与家人出行
不满意：清洁度
They should close for a complete cleaning of the rooms. Room 222, tub did not drain, toilet was plugged, moved the ottoman and it looked like it was never moved to vacuum under. Went to make coffee and found a moldy, green growing used filter in the pot. Outside of the property and common areas were very clean. Women doing breakfast was wonderful. Spoke to the office and she said she would notify cleaning staff and manager. She also said I would get points credited to my account and a phone call from the manager. Still waiting…..
2023 年 10 月入住 1 晚
Management 于 2023年10月30日 的回复
Thank you for your feedback. We must have spoken after this was posted and I am glad we were able to go through to details and get you some points on your Marriott Bonvoy account for the issues you encountered. As discussed on the phone, I worked with my housekeeping team that day to show areas of improvement and confirm our procedures are followed in every room. Thank you again and we hope you give us another chance to provide you with an excellent stay in the future!

10/10 超赞

Dillon

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice
2023 年 10 月入住 1 晚
Management 于 2023年10月25日 的回复
Thank you for your feedback, we are so glad you enjoyed!

10/10 超赞

Ramona

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Management 于 2023年10月25日 的回复
Thank you for your review, we are so glad you enjoyed your stay!

10/10 超赞

Lauren

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Management 于 2023年10月25日 的回复
Thank you for your review, we are so glad to hear you enjoyed your stay!

10/10 超赞

Estanislao

2023 年 10 月入住 1 晚
Management 于 2023年11月28日 的回复
Thank you for your review, we are so glad you enjoyed!