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关于麦尔兹堡开普科勒尔万豪费尔菲尔德套房酒店的点评

3 out of 5
麦尔兹堡开普科勒尔万豪费尔菲尔德套房酒店
7090 Cypress Terrace, Fort Myers, FL

点评

8.6

超赞

10 分 - 超赞。292 条好评，共有 546 条点评" "
8 分 - 还可以。156 条好评，共有 546 条点评" "
6 分 - 一般。57 条好评，共有 546 条点评" "
4 分 - 很差。25 条好评，共有 546 条点评" "
2 分 - 糟糕。16 条好评，共有 546 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Brian

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly and professional.. room was clean and comfortable
2024 年 5 月入住 3 晚
Cristian AGM 于 2024年05月14日 的回复
Dear Brian,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at this hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff here as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 超赞

Kevin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Cristian AGM 于 2024年05月13日 的回复
Dear Kevin,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at this hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff here as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 还可以

Chelsea

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. Good location and cleanliness. Over good stay.
2024 年 4 月入住 1 晚
Cristian AGM 于 2024年05月4日 的回复
Dear Chelsea,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. We will make sure to share your feedback with the corresponding department.We hope to welcome you again soon.

10/10 超赞

Luis

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great place
2024 年 4 月入住 1 晚
Cristian AGM 于 2024年05月1日 的回复
Dear Luis,On behalf of the entire hotel team, I want to thank you for sharing about your great stay here.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the general manager as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施
Good people
2024 年 4 月入住 1 晚
Cristian, AGM 于 2024年04月26日 的回复
Dear Andrew,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at this hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff here as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 还可以

John

2024 年 4 月入住 1 晚

10/10 超赞

Elaine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The breakfast was good
2024 年 4 月入住 1 晚
Stephanie - Front Desk Supervisor 于 2024年04月10日 的回复
Dear Elaine,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at this hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff here as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

mike

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
the property was very nice no problems the only thing i did not like was they bill my credit card for 20.00 when i checked out i said there is no charge for anything on my credit card and when we got home there was 20.00 charge
2024 年 4 月入住 1 晚
Stephanie - Front Desk Supervisor 于 2024年04月10日 的回复
Dear Mike,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at this hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff here as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

July

.
2024 年 4 月入住 1 晚
Stephanie - Front Desk Supervisor 于 2024年04月10日 的回复
Dear July,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at this hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff here as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Demesha

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stayed Superbowl Night
Front desk staff were friendly. We stayed the night of the Superbowl and receptionist recommended a local sports bar across the street that was perfect and conveniently located. Breakfast had a great variety. Room was clean, comfortable and a good size for a girl's night for two. Only small complaint was lawn mower at 7am outside our window. Very loud and disturbing time to start mowing.
2024 年 2 月入住 1 晚

10/10 超赞

Nancy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed in a wheelchair accessible room. It was extremely well set up for someone in a wheelchair. No rugs, room to maneuver around, refrigerator that was easy to get to and open, mirror at wheelchair height, and other small touches that made our stay enjoyable. The staff at the desk were also friendly and very helpful. The only negative we encountered was there were metal pieces that were intended to keep the mattress in place that were sticking out from the bed. These were treacherous to someone walking and made maneuvering a wheelchair to the bed difficult.
2024 年 1 月入住 2 晚

10/10 超赞

James

满意：清洁度、员工和服务、客房舒适度
Handy to the Mann Center.
Good place to stay when visiting the Barbara B. Mann performing arts center
2024 年 1 月入住 1 晚

10/10 超赞

anne

满意：清洁度、员工和服务、住宿条件和设施
Would definitely stay here again
2024 年 1 月入住 2 晚

6/10 一般

Barbara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
All was good. I did see a bug in our room. Possibly a roach but I killed it. Very friendly place to stay other than that. We were only there 2 nights.
2024 年 1 月入住 1 晚
Cristian 于 2024年01月25日 的回复
Thank you for sharing your experience about your stay at the hotel! We will make sure to share this with the maintenance department to prevent bugs in the rooms. We hope to welcome you again soon! Cristian G.AGM

10/10 超赞

Daniel

团体旅客
满意：住宿条件和设施，清洁度
Cookies in the lobby on a late night arrival. Scrambled eggs, sausage links and sliced Canadian bacon for breakfast. Wrapped and warm frittatas to go.
2024 年 1 月入住 1 晚

10/10 超赞

MIchelle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

6/10 一般

Susan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was good until 8:30 am there was a knock on the door and it was the maintenace man. Said he was there to repair a lamp that supposedly didnt work. He came in and saw my husband still he bed and said he'd come back later. U mean to tell me no one checked to see the room was occupied.
2024 年 1 月入住 1 晚
Cristian 于 2024年01月15日 的回复
Dear Susan,Providing the highest level of hospitality and cleanliness is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping and maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.Sincerely,Cristian GiraldoAGMManagementc.giraldo@stealthmanage.com23945375600

10/10 超赞

Benjamin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy Birthday Visit
The stay was great. The hotel is a bit older and you can tell its in the process of a facelift. The customer service was top notch. Very friendly and attentive staff. Breakfast was great with a variety of options for eating healthier. It was the perfect location as well. 1mile from my granddaughter that was turning 1.
2023 年 12 月入住 2 晚

10/10 超赞

Thomas

2023 年 12 月入住 2 晚

10/10 超赞

Pamela

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Cristian 于 2024年01月5日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

2/10 糟糕

Dieter

2023 年 11 月入住 2 晚
Cristian 于 2024年01月5日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

8/10 还可以

Silvain

2023 年 11 月入住 1 晚
Cristian 于 2024年01月5日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Mark

满意：清洁度、服务设施、住宿条件和设施
Cccfv
2023 年 11 月入住 1 晚
Cristian 于 2024年01月5日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

frances

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Easy to get to, pleasant staff, clean
2023 年 11 月入住 1 晚
Cristian 于 2024年01月5日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Colin

2023 年 10 月入住 3 晚
Cristian 于 2024年01月5日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay!
Great stay, arrival to departure.
2023 年 11 月入住 1 晚
Cristian 于 2024年01月5日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Joe

满意：员工和服务
The staff was amazingly attentive and courteous. They went out of their way to assist me with various issues. Will stay again when in Ft. Myers.
2023 年 11 月入住 2 晚
Cristian 于 2024年01月5日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

4/10 很差

Janine

2023 年 10 月入住 2 晚
Cristian 于 2024年01月5日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Priscilla

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We'll Stay Again
We enjoyed our one night stay. Staff friendly & professional. Room was clean & bed comfortable. Full breakfast with plenty of options. Restaurants & shopping in the area.
2023 年 10 月入住 1 晚

10/10 超赞

Billie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

8/10 还可以

Steve

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice property. Clean & good location. Room was bigger than expected.
2023 年 9 月入住 1 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared your comments with the leadership team.

10/10 超赞

Lloyd

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Everything was great
2023 年 9 月入住 2 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared your comments with the leadership team.

10/10 超赞

Timothy

There was an issue with my reservation, but the staff was extremely helpful, and everything worked out fine.
2023 年 9 月入住 2 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared your comments with the leadership team to ensure your next stay is more memorable!

10/10 超赞

Hamish

2023 年 8 月入住 2 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Diane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience
We decided to stay here at the last minute. I wish I had gotten the name of the woman who checked me in. She was awesome. The room was great. Very clean and comfortable.
2023 年 8 月入住 1 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Juan

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Peaceful place to stay
2023 年 7 月入住 1 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

8/10 还可以

Angel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚
Alejandro. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Manuel

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
personal is very kind and helpful the only complaint was that the elevator is too old and was out of services for a night(accidents happens) for the rest everything else was excellent.
2023 年 7 月入住 1 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for taking the time to share your feedback. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us

10/10 超赞

Donald

2023 年 7 月入住 2 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Cynthia

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked the knowledgeable staff and easy check-in. They are very helpful with answers to any questions. It's convenient to work in the Fort Myers and Cape Coral area too
2023 年 7 月入住 1 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for taking the time to share your feedback. I will share your message with the leadership team and staff. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 还可以

Lillian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very conveniently located to the venue we were visiting.
2023 年 7 月入住 1 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

8/10 还可以

Robert

2023 年 7 月入住 4 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

2/10 糟糕

William

2023 年 7 月入住 1 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

8/10 还可以

Robin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in staff was excellent.
2023 年 7 月入住 6 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Mitzy，Cleburne

2023 年 7 月入住 1 晚
Alejandro M. 于 2023年09月24日 的回复
Thank you for the feedback. I have shared it with the leadership team and staff.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
hadkins 于 2023年07月17日 的回复
Thank you for taking the time to leave your feedback!

6/10 一般

真实旅客

满意：客房舒适度，员工和服务
不满意：清洁度
Bathroom was very dirty . Was too tired to have to change rooms or have them clean it. Looks like blood on the wall.
2023 年 7 月入住 1 晚
hadkins 于 2023年07月17日 的回复
Thank you for taking the time to share your feedback. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us

8/10 还可以

Edwin Omar

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 6 月入住 3 晚
hadkins 于 2023年07月17日 的回复
Thank you!

6/10 一般

James

与家人出行
Breakfast needed more variety.
2023 年 6 月入住 4 晚
hadkins 于 2023年07月17日 的回复
Thank you for the feedback. I have shared your comments with the leadership team.

8/10 还可以

Lynne

2023 年 6 月入住 6 晚
hadkins 于 2023年07月17日 的回复
Thank you!