Franklin hotels from HK$485

"Elevator was a bit dirty. Room clean and bed was comfortable. Hostess of bar/restaurant went out of her way to find me the last diet coke they had. Airport only had pepsi products and I really needed my diet coke!"

"Clean room; however, room service was non-existent. I called several times to place an order, no answer at each attempt (5). I had a migraine and did not feel well. I just wanted to eat and take my medication and try to get some sleep before flying out early the next morning. Despite my best efforts and talking to the front desk three times over a span of 5/6 hours. I drifted off then woke up twice. Room service took approximately 6 hours after my initial attempt. I had to get aggressive for someone to walk over from the front desk to the Restaraunt for someone to answer the phone and take my order. When I inquired if they offered sweet potato fries, the gentleman said "I don't know, they just told me to answer the phone and fill in", very rudely I might add. I choose certain hotel chains for the amenities such as room service. I was made to feel as if I was bothering them despite room service being offered as an amenity. Needless to say I will not be staying at this particular hotel again. I waited 3 hours after I was told they would call and take my order. When I called back to the front desk after hour 5, I was made to feel that I should just get up and go get the food, horrible customer service. I've never complained on a hotel and I travel for work and personal business at least 10/15 times a year to include international travel. Never in my life...deplorable. I am such a patient forgiving person, but this hotel, awful staff."

"I felt the breakfast was a little overcooked 😕! But, it was Ok!!!"

"Our stay was short, less than 10 hours, but close to Philly airport. Staff was nice upon checkin and checkout. Quiet."

"For $400 a night, I expected a much better experience at Live Casino Hotel. The room was not particularly clean, and the amenities were underwhelming at best. The property feels overpriced for what you actually get. There are definitely better options in the area that offer more value and a higher standard of cleanliness. I would not choose to stay here again."

"Property is too old. Water heater or flush was too loud and making noise so that you can hear in the room.Room condition was far from ideal. No refrigerator or microwave. Carpet was dirty. "

"My room door appeared to be previously pried into or the door kicked in for some reason. The door jam was marred, the lock was exposed from the outside and the inside safety latch was broke and hanging off the wall and inoperable."

"."

"The lady that worked the breakfast area the morning we went to breakfast was fantastic and so helpful and kind. She gets an A+"