New York Gallery Onetwentyeight Hotels

"Over"

"Was offered an "upgrade" to a suite with ample room for my family and me, from a double queen city view room for $100 extra a night. Upon arriving at the suite, there was only 1 bed. Apologies and additional bedding arrangements were offered, but never came. The bathroom was not cleaned to the point that rings from the previous guests' products were still on the counters. None of the outlets would hold a plug, and the automatic blind system would malfunction and then die out, causing awful noises and then needing to be manually opened/closed."

"There were pros and cons of this hotel. If your number one priority is cheap cheap cheap then this is a great hotel as it was very affordable especially booking through Expedia. The room was spacious for nyc!! They had really nice staff. If you are younger and interested in trying local bars then that’s a great perk being close to that as well. The cleanliness was okay and they do have a water refill station which was nice and they will keep your bags before and after check out BUT do consider the bags are left out in the open and are assigned numbers. When we received our bags they did not check to verify it was ours and that didn’t make me feel great. The lower east side is hit or miss. It’s really not the best street although nothing dangerous happened to my group. The hotel is close to the subway station and it was nice. Overall you get what you pay for and it was a great hotel for the price! "

"Nice clean hotel."

"Good luck getting to your room, the elevators are an absolute nightmare"

"Execellent! Great neighborhood. Great rooms. Great staff. Coming back here in July"

"Great views, very clean and spacious room and nice staff. "

"Staff was very helpful. Rooms were clean & modern. Fantastic shower! "

"This hotel is very aesthetically pleasing, with a trendy, photo-ready bar and lobby—there were multiple people doing photoshoots during our stay. That said, the first thing you notice is a strong perfume scent throughout the first floor. At first I thought it was other guests, but it’s actually the hotel itself. The downstairs areas look great but can feel crowded depending on how busy it is (though that may just be part of being in New York). The overall vibe leans toward a younger, party-focused crowd. Between the suggestive artwork and the club right next to the entrance, it doesn’t feel very family-friendly. The elevator system requires you to tap and select your floor before entering. It works fine once you figure it out, but it’s not intuitive—I saw multiple guests struggle with it. Our room was nice, but didn’t match what we booked. We paid for a king with a city view but got a queen with a partial view that mostly overlooked a daycare. When we asked, we were told some rooms don’t actually have a full view, so keep that in mind. Also, we found a dried contact lens on the floor, which was concerning. Overall, great aesthetic, but better suited for a younger, nightlife-oriented crowd than families or quieter travelers."