Viceroy Hotel Group Garfield Heights hotels

"I almost never leave reviews but my experience here was so good, I want to share it. First thing, yes the rooms are small but the dimensions are listed so there should be no surprise. But also, the room was CLEAN- like immaculately clean and that’s important for me. The week before I’d stayed at a major hotel chain in a large US tourist city for a lot more $ than Motto, and the room was dirty w chipped worn furniture. Even the Motto gym was pristine - and spacious. I was In DC for museums, both work and pleasure, and the location was perfect for a scenic walk to them. Also… the staff! At that other hotel, I went down to front desk at midnight to ask for extra blankets and they looked at me w bored faces and said I couldn’t get blankets until the morning- this at a hotel w 100 rooms! At Motto everyone was beyond friendly and accommodating. I used to work in high profile fine dining and am alert for service- it can make or break my experience. Example: I was out for dinner and mortifyingly spilled my Gatorade in my canvas bag, soaking it w orange liquid. I asked the Motto clerk if I could use a hotel dryer and she said they don’t normally allow it but she asked a manager who was passing by. The manager said sure thing and she’d return the bag to my room. When I came back later, not only was my bag dry and folded but she gave me two of the hotels canvas bags w a note saying she hoped I liked them! I’ll definitely be back and thanks to everyone for a great experience! "

"The pool"

"The staff was friendly and very helpful. They readily offered to store our bicycles in the conference room overnight. The room was very clean and comfortable. We would definately stay here again!"

"Everything about our stay at the Hamilton was perfect. It is beautiful, clean, in a very walkable and safe area close to so much. We took a family member who is terminally ill and wanted to see the our Capital. Thank you Hamilton for making this a memorable trip. "

"Excellent "

"We have stayed here before as the Omni is located near family who live in the area. The facility and staff are consistently excellent. We had one small issue in the bathroom which was quickly addressed to our satisfaction. We will stay here again."

"Everything was great."

"Melody had talked to my mother and travel partner for this trip about our questions prior to going. She met us at check in and it was a great addition to all of the very friendly staff. The breakfast buffet was ok but not worthy of the cost in my opinion. "

"Great location "