Washington Union Station Shopping Center Hotels

"I was skeptical at first without knowing much about this entity of Hilton Hotels but pleasantly surprised with the space."

"Did not receive my bottle of wine "

"I've stayed at this Embassy Suites location numerous times. This time was not its finest. When we arrived, the bathroom lights would not turn on. We called the front desk and were directed to text for service, not a fan of this. No response from the text, so I called again, and they said they would send someone up to fix it. Took about an hour without lights before everything was usable. The next day, I received a text saying there was an emergency water shutoff from 11am to 1pm. No big deal, these things happen. Still didn't have hot water at 5pm, and when it finally returned, it was a slow trickle. Not optimal for planning showers and life. Valet parking was slow and unorganized, especially for the cost. Overall, I think they were just having a bad week. It has always been a pleasant stay. This one was just a little off. "

"Excellent "

"As soon as i got the eleveators it smelled and going to our room there were bags with trash in the hallways.The sheets on one of the beds and sofa bed were dirty and stained. I went downstairs and the young man at the front desk was nice about it and apologized. When the housekeeping went to the room they were not so nice and talking in spanish like if we didnt understand with an attitude saying nothing was dirty. Instead of changing the sheets and blankets only one sheet was left. I felt so uncomfortable and disgusted that i did not want to eat the "free" breakfast and ended up checking out 1 day early and going elsewhere for the rest of my stay. Very disappointed as this was a familt trip and expedia had good reviews for this place and its cleanliness, must if been fake or paid reviwes because this place is far from clean."

"The room had a funny smell from plumbing. The comforters had stains as well. "

"Clean room and bathroom! The WiFi worked great. "

"The room was very small and looked like a motel 8 room. Outside of that, very beautiful hotel, outstanding restaurant and awesome staff"

"The room was good, modern and fun! I think the cleanliness could be better. The majority of the staff is amazing but others could use some hospitality reminders. The facilities and location were great! The buffet was good, and there is also a Starbucks around the corner!"