Hamilton Gateway Niagara Information Centre Hotels

"I’ll start by saying: Edna the Egg lady and the view was worth all the troubles! We only had 36 hours to visit and we spent 3 of those being locked out of our room due to the keypads battery died. I get it, but they kept having us go back and forth downstairs to get it rekeyed the first few times before they finally had the security guard let us in. The next day we spent another 2 hours until the maintenance man was called to fix it! Plus The elevators are a nightmare!! By the way: Loved the fireplace and jacuzzi!!"

"Another great experince, staff were amazing and location is perfect."

"Great staff"

"Good food Nice staff "

"We stayed at Waterside Inn hotel for two nights as a family, and while there were a few positives, our overall experience was concerning—especially traveling with a toddler. I want to start by acknowledging that the staff were consistently friendly and professional. Every interaction we had with them was polite and respectful, and they did make an effort to be helpful. Unfortunately, the condition of the room did not meet basic cleanliness expectations. The carpet appeared as it had not been vacuumed in a very long time, and the curtains were visibly dusty. This created an uncomfortable environment, particularly for a family with a toddler who spends time close to the floor and touching surfaces. Another major issue was the lack of privacy. There was no “Do Not Disturb” sign provided in the room, and despite us being inside, housekeeping staff repeatedly knocked and even attempted to open the door on the check-out day around 10AM. Our checkout time was 12PM. What made this especially troubling is that shortly after our stay, our baby got a fever. While it’s impossible to say with certainty what caused it, the level of dust and lack of cleanliness in the room raises real concerns about hygiene standards. For families traveling with young children, cleanliness is not optional—it’s essential. Despite the kind and professional staff, we cannot recommend this hotel for families with toddlers unless there are significant improvements in housekeeping and room maintenance."

"Stained bedsheets! Plugged shower room Tv remote no batteries. All caulking in washroom and jacuzzi coming off. Certainly not Hilton standards."

"Having used a third party booking platform, we were advised that our receipt would be sent by them, thus none issued at the property. Property required a $10.00 deposit for personal use, which was supposed to be credited back to our credit card, if no charges. Three days later, none of those things have happened. Otherwise, everything at the property was very good"

"Again I was greeted by the manager Vinh or Vinnie. Acknowledged the issue I had previous visti and was understanding. As always we will keep staying here as the service and place is great."

"Can't beat this hotel for the price! It's so clean staff is incredible and great location!"