Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I am very sorry that you were unhappy with the room that you were allocated, we would have been more than happy to change you to a different floor had you advised us of your displeasure with the lower ground floor. With regards the bugs you said you found from time to time, at The Hampton by Hilton we encourage our valuable guests to address any challenges during their stay giving us the opportunity to action and reply. I can reassure you that we have pest control on a regular basis to conduct residual spray treatment for this type of issue. We have since inspected the room in which you stayed and found no evidence of any bugs or anything similar, I do hope this sets your mind to rest. As we are located within in the airport we are not allowed to keep or store any unattended luggage/baggage for guests as it would be deemed a security risk, my sincere apologies for any inconvenience to you and if you you would like to discuss this stay or any future bookings with us, please do not hesitate to contact me and I will be more than happy to assist you.With my kind regards,Fran LethbridgeGuest Relations Manager

Thank you for your perfect scores of 10 which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. Thank you for choosing Hampton by Hilton and we look forward to welcoming you again soon,Kind RegardsDawn Znojek

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was sorry that you had difficulty with the signage and this issue will be brought up at the next meeting we have with Gatwick Airport Management.If I can be of any assistance with regards this or any other booking with us, please do not hesitate to contact me and I look forward to welcoming you again soon. With kind regardsFran LethbridgeGuest Relations Manager

Dear John,Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. We look forward to welcoming you back on your next visit.

Dear Frances,Thank you for staying with us during your recent travels and for submitting your review.Providing a memorable stay, is one of our key priorities and I would like to sincerely apologize for any inconvenience caused by the building work. Rest assured your comments will be shared with our Management team to ensure this was an isolated incident that is corrected moving forward.We value your feedback and hope to have the opportunity to better your experience in future.Sincerely,

Dear Cynthia,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. I am happy to see that you had a great stay with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Dear Jennifer,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a review of your recent stay with us. I am happy to see that you had a great experience with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Dear Mark,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. I am happy to see that you had a great experience with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.I was delighted that you had a great stay with us and felt our hotel is conveniently located, the bed was comfortable, it was clean and you enjoyed the complimentary breakfast. It is always so lovely when we receive such thoughtful feedback, thank you !If I can assist you with this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help you.With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to see that you had a great stay with us and left us a great review, thank you !If I can be of any assistance, please do not hesitate to contact me and I will be more than happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to see that you had a good stay with us as we strive to ensure that every guest has a pleasant and comfortable stay with us. If I can be of any assistance, please do not hesitate to contact me and I will be happy to help.With kind regardsFran LethbridgeGuest Relations Manager

Dear Christopher,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a review of your recent stay with us. Should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Dear Valerie,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a review of your recent stay with us. I am happy to see that you had a great experience with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to leave a review of your stay with us. I was delighted that you had a great stay and I look forward to welcoming you back when you are next able to stay here.With my kind regardsFran LethbridgeGuest Relations Manager

Dear Morris,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. Should there be anything you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Dear Kiran,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. I am happy to see that you had a great experience with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards,Fran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time to leave a review of your stay with us.I was pleased to see that you felt our hotel is conveniently located, our reception team efficient and friendly. I have passed onto our maintenance team your comments about the carpet and air conditioning and they will investigate and repair. Thank you for bringing this matter to my attention.If I can be of any assistance with regards this or any other matter, please do not hesitate to contact me and I will be more than happy to help you.With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to see that you had a great stay with us and awarded us a perfect score of 5* thank you !If I can assist you with regards this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help you.With kind regards Fran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton London Gatwick Airport and for taking the time to provide feedback about your experience at our hotel. I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, I am very sorry that the air conditioning was not functioning as you would have liked, I wonder if you called the reception team ? they have the ability to change the temperature and would have happily done this for you. Our reception team are available 24hours a day.With regards the mattress, I am very sorry that on this occasion was not to your liking. I hope we will have the opportunity to welcome you to our hotel again in the future. With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing to stay at The Hampton by Hilton Gatwick and taking time and trouble to leave a review of your recent stay with us. I am pleased to see you had a great stay here and felt our team were friendly and professional and that the amenities here are great. It is always a delight to receive a perfect score of 10. Thank you ! If I can be of any assistance to you in the future, please do not hesitate to contact me. We look forward to being able to welcome you back to our hotel again soon, With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a score of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. The feedback from these are very important to us and we use the comments to rectify any shortfalls highlighted to us by our guests. I would like to apologise to your for the reception team not being very friendly. This is definitely not the impression we wish our guests to take away with them. It is rare for us to receive such comments regarding our team and I shall be checking to see who was on duty and those responsible will be made aware of your comments and to understand the consequences of their actions. Please accept my sincere apologies. Every guest is important to us and we strive to ensure that each guest has a comfortable and peaceful stay with us.If I can assist you with regards this or any other stay with us, please do not hesitate to contact me and I will be happy to help you.Again, please accept my apologies and I hope you will return and we will be able to exceed your expectations.With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the online guest questionnaire. I was delighted to see that you had a great stay with us and felt our hotel was conveniently located, the staff friendly and the check in service was efficiently executed.If I can be of any assistance in the future, please do not hesitate to contact me and I will be more than happy to help you.With kind regardsFran LethbridgeGuest relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.I was pleased to see that you had a great stay with us and felt our hotel was perfectly located for your trip from the North Terminal.If I can be of any assistance with regards this or another booking with us, please do not hesitate to contact me and I will be more than happy to help.With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line questionnaire. I am very sorry that the bed was not to your liking, our mattresses are Hilton Standard mattress's and are updated on a regular basis. I apologise that they did not suit you on this occasion.I was pleased to read that apart from the bed, you found everything else to your satisfaction.If I can assist you with this or any other booking with us, please do not hesitate to contact me and I will be pleased to help you.With warm regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was pleased to see that you had a good stay with us and felt our hotel was conveniently located, we strive to ensure that every guest has a pleasant and comfortable stay with us.If I can assist you with regards this or any other booking, please do not hesitate to contact me and I will be happy to help.With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick for your recent stay and for taking the time and trouble to complete the on-line guest questionnaire.I was pleased to see that you thought our hotel was conveniently located and our team here gave good service.If I can assist you with regards this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help.With kind regardsFran LethbridgeGuest Relations Manager

Dear Julia,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. Should there be anything you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the online guest feedback. I was pleased to see that you had a good stay with us. If I can assist you with anything regarding this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help.With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing to stay at The Hampton by Hilton Gatwick and taking time and trouble to leave a review about your recent stay with us. I am pleased to see you had a great stay here, it is always a delight to receive a perfect score of 5/5. I am delighted that our team were able to accommodate your early check in as we strive to ensure that each guest has a pleasant and comfortable stay with us. If I can be of any assistance to you in the future, please do not hesitate to contact me. We look forward to being able to welcome you back to our hotel again soon, With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing to stay at The Hampton by Hilton Gatwick and taking time and trouble to leave score your recent stay with us. I am pleased to see you had a great stay here. If I can be of any assistance to you in the future, please do not hesitate to contact me. We look forward to being able to welcome you back to our hotel again soon, Kind Regards,Fran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing to stay at The Hampton by Hilton Gatwick and taking time and trouble to leave a review about your recent stay with us. I am pleased to see you had a great stay here it is always a delight to receive a perfect score of 10. If I can be of any assistance to you in the future, please do not hesitate to contact me. We look forward to being able to welcome you back to our hotel again soon, Kind Regards,Fran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to leave a review of your stay with us. I was delighted to see that you gave our hotel a perfect score of 5* with some thoughtful comments. If I can assist you with this or any other stay here, please do not hesitate to contact me and I will be pleased to help.With warm regardsFran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to score your stay here, I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing to stay at The Hampton by Hilton Gatwick and taking time and trouble to leave a score of your recent stay with us. I am pleased to see you had a great stay here, it is always a delight to receive a perfect score of 5. If I can be of any assistance to you in the future, please do not hesitate to contact me. We look forward to being able to welcome you back to our hotel again soon, With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to score your stay with us. I am pleased to see that you had a good experience here, as we strive to ensure that every guest has a pleasant and comfortable stay. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to score your stay with us. I am pleased to see that you had a good stay here and if there is anything I can assist you with in regards your visit with us, please do not hesitate to contact me.With kind regardsFran LethbridgeGuest Relations Manager.

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to see that you had a great stay with us and felt that our hotel is conveniently located, facilities were good and you enjoyed our continental breakfast. If I can assist you with this or any booking with us, please do not hesitate to contact me.With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton, London Gatwick for your recent stay and for taking the time and trouble to complete the on-line guest questionnaire.I was delighted to see that you had a great stay with us and awarded us a perfect 5* with some excellent feedback, thank you ! It is always so lovely to read positive reviews about our hotel as we strive to ensure our guests are comfortable and have a pleasant stay here.If I can assist you in any way regarding this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help you.With kind regardsFran LethbridgeGuest Relations Manager