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关于阿瓦讷世界度假村的点评

4.5 out of 5
阿瓦讷世界度假村
Km13, Genting Highlands, Genting Highlands, Pahang

点评

7.0

还可以

10 分 - 超赞。153 条好评，共有 851 条点评" "
8 分 - 还可以。342 条好评，共有 851 条点评" "
6 分 - 一般。228 条好评，共有 851 条点评" "
4 分 - 很差。74 条好评，共有 851 条点评" "
2 分 - 糟糕。54 条好评，共有 851 条点评" "

7.0/10

清洁度

7.0/10

员工和服务

6.8/10

服务设施

6.6/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

MING YU

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy for stay for night
Good and clean room for stay for one night, shutter provide from hotel to cable car terminal and outlet mall is good and efficient, but if can increase frequency of shuttle and required to ensure for hotel customer take a ride is better.
2023 年 4 月入住 1 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 超赞

Chin Wang

2022 年 5 月入住 1 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 还可以

Yin Mei Fanny

满意：清洁度、员工和服务、客房舒适度
Old hotel but comfortable
Old hotel but comfortable. View to golf course. There are no other attraction nearby. Female counter staff were not so friendly. No smile on their faces.
2019 年 8 月入住 2 晚

6/10 一般

geckbee

酒店还可以
住宿一晚 四人房 可惜呢早餐 只送2 人的 另外的2 位需要付费。感觉很怪。 一般酒店都是 人数几位。就给免费几位的早餐。
2019 年 2 月入住 1 晚

10/10 超赞

miko

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
其实就是几十年历史的老酒店了，除了旧以外其他的都可以接受。比较适合家庭式的，房间大酒店泳池是暖水池。
2018 年 12 月入住 1 晚

10/10 超赞

Chew boon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很好的服务与设施 已是第二次住宿了 很满意✨ 下次再来还会考虑这间
2018 年 12 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
非常肮脏，马桶坏了没有维修，房间有异味，住了很不舒服，厕所的东西生锈，热水壶也生锈，停车费有贵，又不能拿水。
2018 年 11 月入住 1 晚

10/10 超赞

Johanna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 7 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
沒網路不方便,游泳池很棒
2018 年 7 月入住 3 晚

10/10 超赞

KWONG HUNG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 2 晚

4/10 很差

Ben

不满意：清洁度、员工和服务、客房舒适度

10/10 超赞

chui yin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Sze Yu

满意：清洁度、员工和服务、客房舒适度
The hotel is a little bit old but tidy and clean.
Good location if travel to Genting Highland. Far from City. The hotel is a little bit old but tidy and clean. Breakfast is average. And no free WIFI.

4/10 很差

ShengJung，台北

不满意：住宿条件和设施，员工和服务
對它期望太高，但給的結果是失望越大了.
此飯店年代已久，顯得老舊些，重新翻修或就地重建是最佳上上策，如果沒改下次再度光臨意願機會幾乎是0. 況且沒免費Wifi可用，營運方式太落後啦！並且男性櫃台接待員態度改善空間很大，老油條愛理不理的態度讓人不舒服喔!加油!台灣

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度

6/10 一般

真实旅客

裝修陳舊，沒有飲食選擇
周圍環舒適

6/10 一般

YU-HSIEN，Singapore

不满意：住宿条件和设施，员工和服务
acceptable accomdination except service.
Acceptable hotel but poor service of staffs. No in room wifi available and charged with unreasonable price.

6/10 一般

yuhui

不满意：员工和服务

6/10 一般

May

满意：客房舒适度

4/10 很差

Chita，Taiwan

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
沒辦法的選擇
客房和飯店都己經很舊了, 我們也是沒辦法才訂這裡, 因為雲頂的酒店全滿了, 交通車半小時一班還是覺得去雲頂實在不方便, 房間很舊床也不好, 床單也不舒服, 棉被很薄晚上半夜實在很冷

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
接駁車不容易等
整體而言房間和服務還算不錯，但是往first world hotel的接駁車不方便等待，通往skyway的車反而很多。

8/10 还可以

Nick，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A resort hotel not good for gambling
A very good resort hotel. If you are going to Genting Highlands for gambling, ride the shuttle bus and the Genting Skyway to the casino.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
一流的服务
Awana酒店在去云顶高原的山中间位置，被原始森林和高尔夫球场环绕。环境优美，空气清新。到云顶高原有免费的接驳班车，非常方便。这儿的服务一流，我先生不小心将我的皮包遗忘在高尔夫柜台，酒店的职员在拾到皮包后，马上交到警察局，拾金不昧，赞一个！如果还有机会回来，我还会选择这儿！

8/10 还可以

YUYU，JIANGSU

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
总体还不错
总体还不错

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

jonathan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
交通还算方便
从吉隆坡坐大巴到中转站，有免费巴士到酒店，前挡风玻璃那放个小牌子，写着酒店的名字，要注意看，因为字体不算大，近视的一定要戴眼镜哦！酒店有大巴到云顶，而且有时间表的，可以咨询大堂门口的服务人员。环境也还不错，我住27层，感觉很爽，硬件环境一般吧，但毕竟就是睡个觉，足够了！早餐一般般！

8/10 还可以

真实旅客

满意：员工和服务

4/10 很差

Cary

不满意：清洁度、住宿条件和设施、客房舒适度
設備老舊的飯店
飯店大廳沒提供免費Wifi或商務電腦給房客使用，皆須付費才能使用，房間設施頗為老舊，燈泡、遙控器都壞掉，馬桶蓋亦有裂縫，接駁車每小時一班（倘若搭乘的房客多就必須再等一小時，頗不方便）建議行李較多較大的旅客直接選到雲頂的飯店較優

10/10 超赞

MarcoMing

满意：清洁度、员工和服务、客房舒适度
舒服，乾淨的好飯店
很喜歡這間飯店，風景很棒，早餐的buffet 很多選擇，下次去還會再住。 櫃台人員也很棒，原先太早去沒辦法check in，但還是讓我們先check in了

10/10 超赞

Anonymous

满意：员工和服务，清洁度
环境很好，下次还会再选择。
环境很好，下次还会再选择。

8/10 还可以

Yuan

满意：员工和服务，清洁度
It's suitable for quite holiday.
It's suitable for quite holiday. But not good for enjoying the entertainment on the Highland.

10/10 超赞

Evelyn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent stay. Loved the bed and pillows
We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO on the half hour (no service at 7.30pm). The bus is small and it is first come first served. No room for big luggage. Grab cost us 20RM with luggage so we were happy. Soem say you can walk from the GPO to the hotel but I would not recommend it. The traffic is horrendous and the hills are very steep. You get one free cable car ticket per room - not per person. There are shops and restaurants at the GPO but there are so many more at the top of the mountain but the cost is higher. The restaurants in the Awana hotel are good. The Awana Bio Park is not fully open yet as it is undergoing major renovation. Hopefully the Biopark will be fully operational by early 2025. It should be amazing when fully open. Meantime you can take a nature walk with Pat and/or Eddie for 20RM per person at 9am each day. Two hour walk.
2023 年 9 月入住 3 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 还可以

Chuan Thiam

2023 年 2 月入住 3 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 超赞

Lili

与家人出行, 团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and warm service
There was nice and warm welcome from awana staff. Very good service. Me and my child feel comfortable and safe. Many event in this hotel from morning until night for any ages. The big size bed enough for us. This hotel is near outlet and food place.
2023 年 6 月入住 1 晚
Social Care Team 于 2023年07月19日 的回复
Dear Lili,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 超赞

jian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
친절한 직원분들과 깔끔한 숙소~훌륭한 음식~모든게 만족스러웠습니다~다음에 또 가고 싶어요
2023 年 6 月入住 1 晚
Social Care Team 于 2023年07月19日 的回复
Dear Jian,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

6/10 一般

Michelle

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Expensive. But the room quality is not there
2023 年 6 月入住 1 晚
Social Care Team 于 2023年07月19日 的回复
Dear Michelle,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 超赞

Nio

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great stay
2023 年 5 月入住 2 晚
Social Care Team 于 2023年07月19日 的回复
Dear Nio,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

2/10 糟糕

Peter

与配偶出行
满意：住宿条件和设施
不满意：员工和服务
Whilst I do like Resorts World Awana, my enjoyable experience quickly became extremely painful due to the Car Park situation. Upon returning to the Car Park at around 3am, I had no option but to use touch-n-go to access the carpark (no alternative option as I'm not a "gold" RW member). The next day, I realized that my TnG balance was RM 6 short of the required balance. Seeking a solution, the staff was extremely unhelpful. The solution was to do a 90min round-trip to the Premium Outlets (via bus shuttle at 1hr intervals) to top-up the card at 7-11 and retrieve the car, as no other option was seemingly available. Since we wanted to use the car immediately, we ended up walking to 7-11, which is a painful uphill journey. Overall, this put a huge dampener on the experience, and is frankly terrible customer support and a lousy customer experience. If your hotel car-park ONLY takes TnG, at least have some reasonable option for top-up, or an alternative way to help customers retrieve their car in emergencies (e.g., cash). This whole thing was really dumb and unacceptable
2023 年 4 月入住 1 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 还可以

KIM FONG

与家人出行
满意：员工和服务，清洁度
We had a good stay at Awana. The environment is cleaned. We booked 2 rooms for 3Nights. However, one of our balcony's door's is not able to lock securely. The free shuttle bus frequency of 1 hour interval is too long.
2023 年 4 月入住 3 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 还可以

Ali

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 超赞

Mohd Zulfikre

2023 年 3 月入住 2 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not worth the money
For the price paid I expected more. I had an executive room but it wasn't that glamorous and to get hot water in the shower you had to turn the knob in the cold direction which was confusing.
2023 年 1 月入住 1 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

2/10 糟糕

Andrea Tsu Tsu

2023 年 1 月入住 3 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 还可以

MOHD SHAHRIN BIN

2023 年 1 月入住 2 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 还可以

Alvin

2023 年 1 月入住 2 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 一般

真实旅客

团体旅客
满意：客房舒适度，员工和服务
Good place for a few nights
Comfortable beds and good shower, but overall the public areas and hallways looked dated. Also there was a rediculously loud pool party till midnight.
2023 年 1 月入住 1 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 还可以

Jesslin

2022 年 12 月入住 2 晚
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 还可以

Abhijeet，Singapore

与家人出行
满意：清洁度
Staff & Service should be better
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 还可以

Kate

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Hotel room is clean and spacious but pillow is too slow; personal view. Enjoyed the cool air, may consider Awana again when next visit Genting.
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

6/10 一般

Devaprasad

与家人出行
不满意：服务设施，员工和服务
Weather was a pleasant surprise.
Social Care Team 于 2023年11月23日 的回复
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team