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关于云顶高地瑞士花园住宅酒店的点评

3.5 out of 5
云顶高地瑞士花园住宅酒店
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang

点评

6.8
10 分 - 超赞。24 条好评，共有 115 条点评" "
8 分 - 还可以。43 条好评，共有 115 条点评" "
6 分 - 一般。17 条好评，共有 115 条点评" "
4 分 - 很差。17 条好评，共有 115 条点评" "
2 分 - 糟糕。14 条好评，共有 115 条点评" "

7.4/10

清洁度

7.2/10

员工和服务

7.6/10

服务设施

7.4/10

住宿条件和设施

7.0/10

环保

点评

2/10 糟糕

Rahamat

与家人出行
不满意：清洁度、员工和服务、客房舒适度
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
2024 年 1 月入住 3 晚

6/10 一般

Chan

与家人出行
不满意：服务设施，员工和服务
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
2023 年 12 月入住 2 晚
Redhuan 于 2024年01月2日 的回复
Dear M/M Chan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager

4/10 很差

Rehnuma

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Redhuan 于 2024年01月2日 的回复
Dear M/M Rehnuma,Thank you for taking the time to share your feedback with us regarding your stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager

8/10 还可以

Irene

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
2023 年 9 月入住 2 晚
Syed Amirul Syafiq 于 2023年09月29日 的回复
Dear Ms.Irene,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager

8/10 还可以

Zhang

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice apartment hotel stay in Genting.
We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
2023 年 9 月入住 2 晚
Syed Amirul Syafiq 于 2023年09月29日 的回复
Dear M/M Zhang,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager

10/10 超赞

manoj

2023 年 8 月入住 3 晚
Syed Amirul Syafiq 于 2023年10月2日 的回复
Dear M/M Manoj,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager

8/10 还可以

Koichi

满意：员工和服务，清洁度
宿泊料金もリーズナブルで良いホテルです。
2023 年 8 月入住 1 晚
Yammunaa Mahendran 于 2023年08月15日 的回复
Dear Mr. Koichi,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Yammunaa MahendranSenior Front Office Assistant

8/10 还可以

Chow

2023 年 7 月入住 1 晚
Yammunaa Mahendran 于 2023年08月14日 的回复
Dear M/M Chow,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Yammunaa Mahendran Senior Front Office Assistant

8/10 还可以

Theresa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Sufi Ahmad 于 2023年07月21日 的回复
Dear Ms.Theresa,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Sufi AhmadDuty Manager

4/10 很差

MD SHAHRIL BIN MD

不满意：员工和服务，清洁度
Parking area confusing.
2023 年 6 月入住 2 晚
Azli Zakaria 于 2023年06月8日 的回复
Dear Mr Md Shahril, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Azli ZakariaDuty Manager

8/10 还可以

Munawar

Overall enjoyable stay
2023 年 6 月入住 4 晚
Sufi Ahmad 于 2023年06月27日 的回复
Dear Mr Munawar, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

8/10 还可以

Abdul Rasyid

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The location of this hotel is quite convenient and close to genting premium outlet
2023 年 6 月入住 2 晚
Syed Amirul Syafiq 于 2023年06月6日 的回复
Dear Mr Abdul Rasyid,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager

6/10 一般

Ganesan

2023 年 3 月入住 2 晚
Sufi Ahmad 于 2023年04月11日 的回复
Dear Mr.Ganesan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 超赞

Tee Huat

2023 年 3 月入住 2 晚
Sufi Ahmad 于 2023年03月21日 的回复
Dear M/M Tee Huat, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Sufi AhmadDuty Manager

10/10 超赞

Tuck Chuen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
2023 年 3 月入住 1 晚
Sufi Ahmad 于 2023年03月16日 的回复
Dear Mr Tuck Chuen, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Sufi AhmadDuty Manager

8/10 还可以

真实旅客

与家人出行
满意：住宿条件和设施，清洁度
2023 年 1 月入住 1 晚
Sufi Ahmad 于 2023年01月27日 的回复
Dear Guest, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 超赞

Rossan Bunanig

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.
Sufi Ahmad 于 2023年01月8日 的回复
Dear M/M Rossan Bunanig, Thank you for letting us know the highlight of your recent stay at Swiss Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guests and are glad you enjoyed your stay, especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 糟糕

Qiang

2022 年 12 月入住 1 晚
Sufi Ahmad 于 2022年12月30日 的回复
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

2/10 糟糕

Qiang

2022 年 12 月入住 1 晚
Sufi Ahmad 于 2022年12月30日 的回复
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

4/10 很差

Qiang

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dirty
The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.
2022 年 12 月入住 1 晚
Sufi Ahmad 于 2022年12月30日 的回复
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

6/10 一般

Yazid

团体旅客
不满意：员工和服务
2022 年 12 月入住 4 晚
Sufi Ahmad 于 2022年12月30日 的回复
Dear Mr Yazid, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 糟糕

Sandy

2022 年 12 月入住 2 晚
Sufi Ahmad 于 2022年12月30日 的回复
Dear Ms Sandy, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

8/10 还可以

Cherrielyn

Azli Zakaria 于 2023年11月7日 的回复
Dear Ms Cherrirlyn,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

10/10 超赞

Siti

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I love everything about this hotel. Family friendly. If you bring kids, you can ask for kids cutlery at their restaurant. I will be more than happy if the hotel can provide microwave and basic cutlery in their residence. They do have electric stove but you need to bring your own if you wish to cook.
2022 年 11 月入住 1 晚
Sufi Ahmad 于 2022年11月28日 的回复
Dear Ms Siti, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service shortfall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands, and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

8/10 还可以

Jenny

与家人出行
满意：员工和服务，清洁度
The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.
Shahniea Izahal 于 2022年11月2日 的回复
Dear Ms. Jenny,Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Shahniea IzahalSenior Front Office

8/10 还可以

Shek Nee

2022 年 10 月入住 1 晚
Sufi Ahmad 于 2022年10月12日 的回复
Dear M/M Shek Nee, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 超赞

Khairil，Shah Alam

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Environment is friendly Need improve on staff communication during serve
2022 年 10 月入住 1 晚
Sufi Ahmad 于 2022年10月5日 的回复
Dear Mr Khairil,Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

10/10 超赞

Hsu

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall good. The water at kitchen too cold to use.. haha.
2022 年 9 月入住 1 晚
Sufi Ahmad 于 2022年10月5日 的回复
Dear M/mHsu, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

8/10 还可以

Theebah

2022 年 9 月入住 1 晚
Sufi Ahmad 于 2022年10月5日 的回复
Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

6/10 一般

Ahmad

团体旅客
التجربه جميله جدا في المرتفعات .الامطار والسحب والمناظر الخلابه سوف اعود ثانيه للزياره.
2022 年 8 月入住 1 晚
Sufi Ahmad 于 2022年09月7日 的回复
Dear Mr Ahmad, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 糟糕

Edwin

与家人及幼儿出行, 与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 7 月入住 2 晚
Azli 于 2022年07月31日 的回复
Thank you for taking the time to share your feedback with us.It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Regards, Azli Zakaria Duty Manager

2/10 糟糕

Peng Ann

2022 年 6 月入住 1 晚
Azli 于 2022年06月27日 的回复
Dear Ms. Ann Pang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 还可以

Lai

与家人出行
满意：清洁度、员工和服务、服务设施
facilities ok, good view, but no bathtub. Hard to call grab.
2022 年 6 月入住 2 晚
Azli 于 2022年06月27日 的回复
Dear Mr/Mrs. Lai, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 还可以

Firdaus

2022 年 6 月入住 2 晚
Azli Zakaria 于 2023年11月7日 的回复
Dear Mr Firdaus,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

4/10 很差

Chan

与家人出行
不满意：清洁度、员工和服务、客房舒适度
2022 年 6 月入住 1 晚
Azli 于 2022年06月12日 的回复
Dear Mr/Mrs. Chan, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

4/10 很差

kristine

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Book somewhere else
The rooms are quite spacious bad clean. Everything else was quite bad. We had a room on the 31st floor and had to wait for an elevator for 15mins for breakfast and after a 35min wait for checkout we walked all the way down. When we got to breakfast at 9:15 there was no food left. There were no tables, and there were way too many people. It was mayhem. People were getting angry at the staff. We just ate lettuce and boiled rice in the end. And then paid for breakfast somewhere else. While this was going on they were still letting people in and taking payment from the people who didn't have breakfast included. The pool etc were all in a different building which belonged to residences. Which means you have to get the super slow elevator down - go outside - change building, go back up the elevator to the pool. Then you are at a building on holiday where people actually live.
2022 年 5 月入住 2 晚
Latifah 于 2022年06月11日 的回复
Dear Ms Kristine, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

4/10 很差

真实旅客

与家人出行
不满意：客房舒适度，住宿条件和设施
The room come unprepared even though check in at 9pm. The in-room telephone is not functioning and reception call line always unattended.
2022 年 5 月入住 2 晚
Latifah 于 2022年06月11日 的回复
Dear Guest, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

2/10 糟糕

Pan

与家人出行, 团体旅客
满意：住宿条件和设施，清洁度
不满意：客房舒适度，员工和服务
Book Must Careful
When book time show apartment photo but reach is 1 room photo. Se more with kid. Worst trip
2022 年 4 月入住 2 晚
Azli 于 2022年05月7日 的回复
Dear Mr/Mrs, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

4/10 很差

Napoleon

2022 年 4 月入住 1 晚
Azli 于 2022年05月7日 的回复
Dear Mr/Mrs, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 还可以

Razali，AMPANG

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stayed at 15th floor. To my suprise the window can be fully opened without lock. My 5yrs old boy already opened the window to feel the Coolness of the morning breeze.!!!! A very Heart stopping moment for us parent!
2022 年 4 月入住 1 晚
Azli 于 2022年04月24日 的回复
Dear Mr. Razali, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 还可以

Juncong Jonathan，Singapore

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Nice and clean. Rooms are spacious
2022 年 1 月入住 1 晚
Latifah Mohd Nor 于 2022年01月30日 的回复
Dear Mr Juncong, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

6/10 一般

Lucinda

与家人出行
满意：员工和服务
不满意：客房舒适度，住宿条件和设施
2021 年 12 月入住 2 晚
Latifah Mohd Nor 于 2022年01月14日 的回复
Dear Ms Lucinda, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

6/10 一般

JEONG

与家人出行
满意：客房舒适度，住宿条件和设施
不满意：员工和服务，清洁度
2021 年 12 月入住 1 晚
Latifah Mohd Nor 于 2022年01月14日 的回复
Mr Jeong, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

4/10 很差

Siti Aisah binti

与家人出行
满意：清洁度
不满意：客房舒适度，员工和服务
1k/night, but the service like no star hotel.
Not a pleasant experience. I checked in, no towel provided. No towel, no face towel, no floor mat. careline difficult to reach, after soooo many trial dial, then the towel arrived at the door. But still, no face towel or floor mat. toilet it smelly, outside very noisy, can hear the neighbours yelling and shouting. Drunken i guess. The sliding door at balcony lock did not function. Very dangerous to kids. I am shocked with the service i received compared to the priced i paid almost 1k per night. Will never come again in the future.
2021 年 12 月入住 1 晚
Latifah Mohd Nor 于 2022年01月14日 的回复
Dear Ms Siti Aisah, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

10/10 超赞

Ooi

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good
It was amazing. clean and nice place. Suggest to improve the breakfast more delicious
2021 年 11 月入住 3 晚
Latifah Mohd Nor 于 2022年01月14日 的回复
Dear Mr/Ms Ooi, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

8/10 还可以

Amitabh

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location and views from the hotel
2021 年 10 月入住 2 晚
Latifah Mohd Nor 于 2021年11月21日 的回复
Dear Mr Amitabh, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

8/10 还可以

Hafidz

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 1 晚
Rhusdi 于 2021年01月30日 的回复
Dear Guest, Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Sincerely, Rhusdi Abd Rashid Rooms Division Manager

8/10 还可以

MASAHARU

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
なかなか良かった
ホテル全体や部屋に清潔感もあり従業員の対応も良かったです。 アウトレットが近くて便利でした。
2020 年 12 月入住 2 晚
Rhusdi 于 2021年01月30日 的回复
Dear Guest, Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Sincerely, Rhusdi Abd Rashid Rooms Division Manager

10/10 超赞

Helmi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 1 晚
RA 于 2020年09月8日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 还可以

Sarah How

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 1 晚
RA 于 2020年09月8日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.