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关于杂志景观酒店 - PHC的点评

3.5 out of 5
杂志景观酒店 - PHC
237 Jalan Magazine, George Town

点评

8.6

超赞

10 分 - 超赞。9 条好评，共有 21 条点评" "
8 分 - 还可以。10 条好评，共有 21 条点评" "
6 分 - 一般。1 条好评，共有 21 条点评" "
4 分 - 很差。0 条好评，共有 21 条点评" "
2 分 - 糟糕。1 条好评，共有 21 条点评" "

9.4/10

清洁度

7.8/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 7 月入住 3 晚
Grace Wong 于 2019年08月20日 的回复
Dear Guest, Delightful Greetings from PHC Hotels . Thank you for choosing us as your preferred choice of accommodation during your recent visit to Penang. We look forward to your return soon. Best regards, Grace Wong Revenue Manager

10/10 超赞

Chen-Ming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很棒
非常棒的住宿空間，交通也很方便，下次再訪檳城肯定會是住宿的首選。唯一可惜的是wifi速度稍慢
2019 年 7 月入住 2 晚
Grace Wong 于 2019年07月24日 的回复
Dear M/M Chen Ming , Delightful Greetings from PHC Hotels ! It's awesome to acknowledge that you had a wonderful stay with us recently. We appreciate your positive comments. We will share the issue highlighted with our team members. Overall, I trust it was a pleasant stay and looking forward to your continued patronage. Best Regards, Grace Wong Revenue Manager

10/10 超赞

Tsz Ting

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 1 晚
PHC Management 于 2018年10月2日 的回复
Dear Sir/Madam, Thank you for the positive feedback. We are looking forward to serving you again soon.

10/10 超赞

Leanne，Melbourne

与家人出行
满意：服务设施，清洁度
perfect stay, will recommended and stay here again
2020 年 1 月入住 2 晚
Grace Wong 于 2020年01月20日 的回复
Dear Leanne , Delightful Greetings from PHC Hotels . Thank you for staying with us and also for taking the time to drop us a review! It brings us a lot of pride and joy to hear that you enjoyed your stay with us. hope that you will stay with us again . Many thanks, Grace Wong Revenue Manager

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
ホテルの部屋とフロントは別の建物にあって、事前に知らされていないと、深夜着のゲストは慌てると思います。 コムタやガマに近くて分かりやすい場所ですが、マスターベッドルームは大通りに面しているので、音が気になりました。 女3人で利用しましたが、バスルームが2ヶ所あって良かったです。 冷蔵庫、洗濯機、セーフティーボックスもあって便利でした。 チェックアウトの時に階段で荷物を降ろすのがしんどかったですが、荷物を預かっていただけたのでチェックアウト後の観光も助かりました。 スタッフは皆さん温和で親切でした。
2020 年 1 月入住 2 晚
Grace Wong 于 2020年01月29日 的回复
Dear Guest, Delightful Greetings from PHC Hotels . Thank you for staying with us and also for taking the time to drop us a review! It brings us a lot of pride and joy to hear that you enjoyed your stay with us. hope that you will stay with us again . Many thanks, Grace Wong Revenue Manager

10/10 超赞

真实旅客

2019 年 3 月入住 2 晚

10/10 超赞

MinT.

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
amazing apartment, really spacious & well decorated. near to many food places & several malls too!
2019 年 3 月入住 2 晚
PHC Hotel Team 于 2019年04月1日 的回复
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, MinT! We’re delighted you had such a pleasant time with us and that you enjoyed our spacious accommodations. We strive to provide our guests with the best possible experience, so this is great to hear. Providing our guests with excellent service is something we take seriously. We look forward to host you again whenever you're in Penang. Have a great day! Best regards, PHC Hotel Team

8/10 还可以

Terry

满意：员工和服务、住宿条件和设施、客房舒适度
Very good location to begin exploring
Three of us (2 adults, 1 toddler) stayed for 4N5D. Units are set up like an up/down (2 floors) townhouse suite. Walls are thin and we can hear conversations coming from the shop next door during business hours, but we got used to it. Hotel staff can improve upon the general cleaning and maintenance of the rooms. Wi-Fi was slow. We like the generous unit layout as the suite can accommodate 6 guests comfortably. The kitchen was well equipped when we wanted to cook our meals or reheat food from the fridge. It was nice to have a washing machine available as our dirty laundry piled up after a few days of walking around in the heat. Lots to explore within a 2km radius for our small family, and dining options (restaurants, hawker areas) are easily accessible by walking. There is a stop for the (free) CAT bus located at the KOMTAR terminal, across the street. The bus brought us fairly close to the historical/tourist attractions in the heart of Georgetown. Anything further away (airport, Penang hill, GBC, etc.), I would recommend using Grab (a ride-hailing service). The traffic noise outside the unit may bother some people, but it's white noise after a while if there were no honking or emergency vehicles going by.
2019 年 2 月入住 4 晚
PHC Hotel Team 于 2019年03月19日 的回复
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, Terry! Whilst we note that overall you have enjoyed your stay in Penang Hotel Collection, we have taken note of your feedback in regards to areas for improvement. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team

8/10 还可以

YUE WENG

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Not so perfect.
I stay at 237 unit. The unit is value for money given the number of bed and kitchen. The place is clean and comfortable. Just beside komtar and good location. Only 2 complaints. 1. The master room is super noisy during the day. At night is quiet. 2. 6am there will be mosque praying to wake you up.
2019 年 2 月入住 1 晚
PHC Hotel Team 于 2019年03月19日 的回复
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, Yue Weng! Whilst we note that overall you have enjoyed your stay in Penang Hotel Collection, we have taken note of your feedback in regards to areas for improvement. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
I stayed for 4 day 3 nights, the room phone was spoiled from the 1st day till I left the hotel, it has not been fixed. It took 1 to 3 mins to reach from the hotel room to the hotel lobby (across another street). It will be great if the hotel could look into security issue, 1st issue, our room has an emergency exit door and when i was in the living room, I could heard someone trying to open the emergency exit door from outside. 2nd issue, our room is located at 2nd floor whereby we need to press digital password that is located at 1st floor and walk up the staircase to our room (2nd floor). There is another incident that my father reached the hotel first and pressing the digital lock password then I saw one guy peeping on my father when he is pressing the password. When my dad approached him and he just give some excuse and walked away. I have feedback to the hotel staff, they are very friendly and professional, they have offered to change the password for us.
2018 年 11 月入住 3 晚
PHC Hotel Team 于 2019年03月19日 的回复
Warmest Greetings from Penang Hotel Collection! Thank you for your review! We acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future. Best regards, PHC Hotel Team

10/10 超赞

Nor Aminah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyed it
The hotel was amazing and everything is nearby. The only lack is that the parking is quite far and the lobby is not downstairs. But overall, thank you for providing a very comfortable stay. Would love to come again!
2018 年 11 月入住 2 晚
PHC Hotel Team 于 2019年03月19日 的回复
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful rating and review, Nor Aminah! Thank you for choosing to stay at PHC. We are delighted to know that you would be planning a return. It would be a pleasure to have you with us again and we look forward to welcoming you back. Best regards, PHC Hotel Team

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
2018 年 10 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
The roof is leaking after heavy rain overnight, found plenty of water in the house next morning.
2018 年 10 月入住 3 晚
Penang Hotel Collection 于 2018年11月1日 的回复
Dear Guest, We are sorry to hear about the incident you encountered during your stay with us. Please trust us that is purely an isolated case. We are addressing this matter with utmost urgency. We hope that this incident will not hinder you from staying with us again and we are looking forward to hosting you again soon. Thanks and have a wonderful day!

2/10 糟糕

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Generally the room is ok but customer support is really poor. Been months and not able to get my refund.
2018 年 6 月入住 2 晚

10/10 超赞

真实旅客

Lux 2bedroom apartment in the city
The location is great. Very convenient. Supermarket is just across the road. Nice restaurant in the ground floor.
2018 年 9 月入住 1 晚
PHC Hotels Management 于 2018年09月13日 的回复
Dear Sir/Madam, Thank you for the positive feedback. We are looking forward to serving you again soon. Best regards, PHC Hotels Management

8/10 还可以

Ling，Singapore

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Our 3D2N stay was great. The entire unit is really spacious and clean.
2018 年 8 月入住 2 晚
PHC Hotels Management 于 2018年09月13日 的回复
Dear Ling, We noted on your feedback and we will improve to serve you better in the future. Looking forward to serving you soon. Thank you

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
spacious n comfortable
2018 年 8 月入住 3 晚
PHC Hotels Management 于 2018年09月13日 的回复
Dear Sir/Madam, Thanks for your feedback. We are looking forward to serving you again soon.

10/10 超赞

fy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
V comfortable stay, spacious n well equipped
Master bedroom facing road can be noisy but the other room is quiet. Room doors could have door stoppers. Overall a very pleasant stay at this new walk up apt although the lack of lift is not ideal for hravy luggage or those who need lifts. Location is fantastic as it is a short walk to shopping n good eateries. Would want to return!!
2018 年 7 月入住 2 晚
PHC Hotels Management 于 2018年09月13日 的回复
Dear Fy, Thanks for your feedback and we will look into the issues and improve. Looking forward to your return stay with us soon.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spacious home right in town , great for big groups
Big enough for even 10 people , very clean as it was recently refurbished. Very centrally locates. Just take note to call the property before checking in and out as there is no receptionist. Otherwise it has been a great stay
2018 年 7 月入住 3 晚
PHC Hotels Management 于 2018年09月13日 的回复
Dear Sir/Madam, Thanks for your feedback and looking forward to serving you again soon.

8/10 还可以

真实旅客

满意：客房舒适度，清洁度
No reception counter to check out & leave luggage but 10-15mins away at Hutton Central II hotel :( Wifi connection unstable & very weak :(
2018 年 5 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall the stay is great. Location is nice, near all
2018 年 5 月入住 1 晚