Merchant Hotel

Property class: 3.5

Choose dates to view prices

Located close to KOMTAR and Swettenham Pier Cruise Terminal, Merchant Hotel provides a terrace and a restaurant. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room, 1 King Bed

Room

Deluxe Double Room, 1 King Bed

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room, 2 Single Beds

Room

Executive Twin Room, 2 Single Beds

  • 247 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Room

Deluxe Twin Room, 2 Single Beds

  • 226 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room, 1 King Bed

Room

Executive Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Room

Deluxe Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in George Town, Merchant Hotel is in the historical district. Gurney Drive and Gurney Plaza are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit ESCAPE Adventureplay and Entopia by Penang Butterfly Farm. KOMTAR and Swettenham Pier Cruise Terminal are two other places to visit that come recommended. Visit our George Town travel guide
Map
55 Jalan, George Town, Penang, 10000

What's nearby

  • A traditional blue building with ornate decorations and a well-maintained garden.
    Cheong Fatt Tze Mansion
    2 min walk - 0.2 km
  • A large grassy park with a historic white building, surrounded by trees and modern buildings.
    Padang Kota Lama
    12 min walk - 1.1 km
  • A cityscape with a prominent tall building, a variety of colorful rooftops, and a clear blue sky with scattered clouds.
    KOMTAR
    12 min walk - 1.1 km
  • A city skyline with tall buildings along a waterfront at dusk.
    Gurney Drive
    3 min drive - 2.7 km
  • Georgetown UNESCO Historic Site
    5 min walk - 0.5 km

Getting around

  • Penang Sentral
    29 min drive
  • Penang (PEN-Penang Intl.)
    28 min drive

Restaurants

  • Kirishima Japanese Restaurant
    2 min walk
  • Kheng Pin Cafe 群宾茶室
    1 min walk
  • Restoran Sup Hameed
    1 min walk
  • 东海岸海鲜烧鱼 East Coast Grill Seafood
    2 min walk
  • The Lighthouse Café
    1 min walk

About this property

Merchant Hotel

  • Hotel near KOMTAR
  • Located close to Swettenham Pier Cruise Terminal and Gurney Drive, Merchant Hotel provides a terrace and a restaurant. Guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Free self-parking
    • Continental breakfast (surcharge), free newspapers and luggage storage
    • Multilingual staff, 1 meeting room and a front desk safe
  • Room features
  • All 93 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning.
  • More conveniences in all rooms include:
    • Bathrooms with bidets and shower/bath combinations
    • 32-inch LCD TVs with satellite channels
    • Wardrobes/cupboards, electric kettles and daily housekeeping

Similar properties

A rooftop infinity pool with a city view, surrounded by modern buildings and a body of water.
OZO George Town Penang
Downtown George Town
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.6 out of 10, Excellent, 322 reviews
The price is HK$424
HK$462 total
includes taxes & fees
29 Oct - 30 Oct
OZO George Town Penang
Compare similar properties

Frequently asked questions

Is Merchant Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Merchant Hotel?

Self-parking is free at this property.

What time is check-in at Merchant Hotel?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Merchant Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Merchant Hotel located?

Located in Downtown George Town, this hotel is within 1 mi (2 km) of KOMTAR, Swettenham Pier Cruise Terminal and Gurney Drive. Gurney Plaza and Penang Hill are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Merchant Hotel Reviews

7.6

Good

7.8

Cleanliness

8.0

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 46 out of 210 reviews
Rating 8 - Good. 102 out of 210 reviews
Rating 6 - Okay. 44 out of 210 reviews
Rating 4 - Poor. 10 out of 210 reviews
Rating 2 - Terrible. 8 out of 210 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and historical area.
Stayed 3 nights in Feb 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Stayed 2 nights in Apr 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staffs and facilities need upgrading

From the start had a bad experience. Ordered 4 rooms online with hotels.com, frontdesk argued with us it was only one room. Had to made an international call to hotels.com to clear things up. Seems the front desk didn't understand the booking we printout/brought with us when it was clear we ordered 4 rooms. Room conditions was pretty bad, bathroom was clogged, etc. The one good thing is that it is located strategically in one of Penang's main tourist site.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near bus station, food court, 7-11 , happy mart lobby staff she is so friendly.
Verified review

6/10 Okay

Disliked: Cleanliness
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
Stayed 4 nights in Jul 2022
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Stayed 3 nights in May 2023
Verified review

8/10 Good

Liked: Staff & service

Bilik tak ada tingkap

Check in time tak boleh awal mesti pukul 3pm baru boleh masuk, kalau nak see view check in time don't forget bagi tau, saya pun tak tau tak ada view sudah masuk bilik cari tingkap tak ada, turun reception tanya dia kenapa saya booking satu malam dua ratus lebih satu malam pun tak ada tingkap punya kah. Nak minta tukar bilik kata nya tak boleh
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
สะดวกมาก หาของกินง่าย ใกล้ร้านสะดวกซื้อ
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Old hotel conveniently located

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Stayed 1 night in Apr 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience stayed in Merchant Hotel
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ทำเลทีของโรงแรมยอดเยี่ยม ไปไหนมาไหนก็สะดวก ห้องพักกว้างขวางไม่อึดอัด มีน้ำดื่มให้บริการทุกวันๆละ4ขวดเพียงพอ แต่อาหารเช้าน่าจะเปลี่ยนบ้างผมพัก5วันอาหารเช้าซำ้ๆทุกวัน เบื่อเลยครับ
Stayed 4 nights in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
clean, good air con, location good, good services, friendly.
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Location

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Stayed 1 night in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Convenient but depend on the purpose of visit there
Stayed 3 nights in Jan 2019
Verified review

6/10 Okay

Liked: Room comfort
Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Stayed 2 nights in Dec 2018
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort

Good for tourism stay

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fanasty

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Stayed 3 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コンビニエンスストアに近く、レッドガーデンもすぐ真裏にあるため、女性一人旅でも過ごしやすい環境にあってよかった。
Stayed 1 night in Sep 2018
Verified review

6/10 Okay

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything seems perfect, but the air condition is noisy, have to be awared on this
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access. Room & toilet very clean.
Stayed 2 nights in Jul 2018
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service

1 hour check in

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Stayed 3 nights in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable

Nice
Stayed 1 night in Jun 2018