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关于蒙特里森林酒店的点评

3 out of 5
蒙特里森林酒店
127, 129, 131A – F, Lebuh Muntri, Georgetown, George Town

点评

9.2

非常棒

10 分 - 超赞。135 条好评，共有 194 条点评" "
8 分 - 还可以。46 条好评，共有 194 条点评" "
6 分 - 一般。5 条好评，共有 194 条点评" "
4 分 - 很差。8 条好评，共有 194 条点评" "
2 分 - 糟糕。0 条好评，共有 194 条点评" "

9.4/10

清洁度

9.6/10

员工和服务

9.0/10

服务设施

9.0/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

YU-JUNG

2023 年 11 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
位置方便附近名勝，房間大有特式因是歴史建築改建，感覺非常好。十分潔淨但 sofa cushion有少少異味。
2019 年 10 月入住 2 晚
H 于 2019年10月15日 的回复
Thank you.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 6 月入住 4 晚
H 于 2019年06月27日 的回复
Thank you.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Staffs, Big Room & Good Price
Nice staffs, big room & reasonable price. Same as many other hotels in George Town, this hotel locates at an alley, but I think it is safe.
2019 年 4 月入住 1 晚
H 于 2019年04月30日 的回复
Thank you for the review.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
The staff are very nice & helpful. The hotel is spacious and clean but the only defect is the mosquito problem because there are many plants in the hotel area. Nice stay overall.
2019 年 3 月入住 4 晚
H 于 2019年04月5日 的回复
Thank you for the review.

6/10 一般

真实旅客

与配偶出行
满意：住宿条件和设施，清洁度
早餐太单調，沒有選擇，沒有懂中文的員工，丈夫問取浴帽，他只說櫃桶有，要我親自去拿解釋浴帽破了，才有補给，其實員工可否問多少少，去了解多些，客人會温暖些！
2019 年 2 月入住 4 晚
H 于 2019年03月13日 的回复
Thank you the review. We will check on this.

8/10 还可以

KK

满意：清洁度、员工和服务、住宿条件和设施
Strategic location with easy access to everywhere. Staff are friendly. However I do recommend the main door of the room could be with higher privacy, ppl outside can actually peep the room inside. Also, the room has lots of mosquito, many parts of the room light mirror, light and such were broken. Bathroom amenities can be improved with conditioner and such.
2018 年 11 月入住 4 晚
Han 于 2018年12月4日 的回复
Thank you for the review.

8/10 还可以

Clara，Hong Kong

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
nice boutique hotel, good location
nice boutique hotel, good location, staffs friendly and helpful.
2018 年 8 月入住 1 晚
Han 于 2018年09月7日 的回复
Thank you for the review.

10/10 超赞

CHUANYAO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Nice location near love lane but quiet. Concierge was nice, showing us sights to visit on the map. There's many mosquitoes in the room. We came back to the hotel late and found out staff had already help us setting the mosquito net beforehand.
Chriz Chew 于 2018年03月24日 的回复
Thank you for the full star rating!

8/10 还可以

真实旅客

满意：住宿条件和设施，清洁度
飯店位於鬧區巷內，出外方便，但飯店內安靜。 早餐不是buffet，食物足夠也美味，廚師服務良好，用餐情境優。 房間位於二樓，空調稍嫌不夠，影響睡眠。

10/10 超赞

pei yun，台灣

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很漂亮又有特色的酒店
很漂亮又有特色的酒店.

10/10 超赞

WEI-KAI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Nadia

满意：清洁度、员工和服务、住宿条件和设施
Great location for exploring historic Georgetown. Friendly and welcoming staff
2024 年 3 月入住 5 晚

8/10 还可以

stephen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, very large nice room. Swimming Pool a bonus. Only drawback can be noisy at night
2024 年 1 月入住 1 晚

10/10 超赞

ALAN

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Two words....Eight Stars. A five stars experience, the staff were exceptional. Joice, Ragu and Saeje merits the remainder 🌟.
2024 年 1 月入住 8 晚

10/10 超赞

Graham

2024 年 1 月入住 5 晚

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Dirty and Smelly and just uncomfortable.
The staff is amicable and lovely but unfortunately, this is not enough to make a stay pleasant. Upon entering my room there was a terrible smell of urine everywhere. You can tell the room had not been properly cleaned. The refrigerator edges are so dirty I was afraid to touch it with bare hands, I found black hair all over the sink....my hair very blonde. The bed was incredibly hard, it felt like sleeping on the floor. My back has been sore the whole stay. The sheets didn't seem to be washed as they smelled of urine and we musty. This property is not well looked after. I am very surprised at all the positive reviews as it is very rundown and not in the most hygienic of conditions. Every inch of the room was dirty and unkempt. It is a shame because they have the nicest staff.
2023 年 11 月入住 2 晚
R.Ragu 于 2023年11月9日 的回复
Dear Ronald,We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion - this is very unlike us. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, so it is strange that this happened. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 超赞

Kay Wee

2023 年 10 月入住 3 晚

10/10 超赞

Allison

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muntri Grove is tucked away down a small street making a cozy place to come home to at the end of the day. All the staff greet you with a beautiful smile and make you feel welcome. This was my second stay here and staff remembered me from my first visit. My room was spacious, comfortable and clean. The bed was a little too hard for me but wouldn’t stop me from staying there again. I will recommend Muntri Grove to my friends.
2023 年 8 月入住 5 晚

10/10 超赞

Pak Yan

2023 年 6 月入住 1 晚

10/10 超赞

Ruth

2023 年 2 月入住 1 晚

10/10 超赞

Ruth

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 3 晚

10/10 超赞

Sarah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing stay at Muntri Grove. The staff was incredibly kind and attentive, the room was beautiful and so large, and the pool area was lovely. Although the staff warned me about the music next door it was never so loud to be bothersome. I was lucky enough to be there for the monthly dinner series, if you are able to attend this I absolutely recommend as it was an amazing experience that really enhanced my trip.
2023 年 1 月入住 3 晚

4/10 很差

Sue

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Sadly, this gorgeous wee heritage hotel has been compromised by an outdoor bar that has just opened next door. The bar has live & taped music playing extremely loudly into the wee hours. We stayed on the Friday night, having been supplied with earplugs by the staff. The music was so loud they made no difference at all, it was like trying to sleep in a nightclub. The music played until 3am even though the bar said its closing time was midnight (we couldn't beat it so we joined it until midnight). We had to check out & find another hotel for the following night. I felt really bad for the reception staff, they were very understanding but there is nothing they can do to remedy the situation for the guests.

4/10 很差

Azlin

满意：员工和服务
不满意：客房舒适度，清洁度
Disappointing
Disappointing. Room was generally clean but mosquito net over the was filled with so much dust that I had to take antihistamines to stop coughing. Bedding was unsatisfactory- bedspread with no proper blanket or duvet. Uncomfortable to the skin and inappropriate, and inadequate. There is a very loud pub just beside the hotel playing pounding music on some nights (dance music with an out of tune live band) up to midnight. It made a decent hotel seem like a backpacker's retreat. We should have been warned about this on the website and not after having paid for the hotel. Reception assured us that the music would not reach the bedroom area but it was just as loud, as the soundproofing of the hotel was poor. There from the room door for example had slats which allowed noise and light in. I did not pay for a place that's so unreasonably noisy. Room was huge but the bathroom was weird - a small shower cubicle and a small toilet cubicle, both with glass doors and opened up directly into the living/sleeping area. Just not what one would expect in a good hotel. These issues spoilt what would otherwise have been a good hotel at a good location. For a hotel rated 9/10, this was shocking. Never coming back.
2022 年 12 月入住 2 晚
Ragu 于 2022年12月25日 的回复
Dear Azlin,Thank you for choosing us at Muntri Grove. We are extremely pleased to note your positive comments and many thanks for sharing your thoughts on us indeed feedback from guest serve as a great learning point for me and my teams to be better. We hope to provide a seamless experience next time.With regards to the noisy bistro, we have been trying to work things out with them so that our guests are not disturbed. As we are of course in the heart of a living, breathing city and traffic and sound are part and parcel of it, some guests don't mind this, while some are more sensitive and we try to alleviate the situation for them when this occurs. While the strict restoration impositions and respecting the heritage behind this, limitations existed on how much enhancing of the structure and interior fittings could be done, especially in soundproofing.However, we are very glad to know you were pleased with the hotel overall. We hope you will find the time to stay with us again and be able to truly experience and continue to meet your expectations.Warmest Regards,R.RaguResident Manager

4/10 很差

Linh

与配偶出行
满意：服务设施，清洁度
I would have given this place 5 stars for the beautiful hotel, immaculate and clean rooms and friendly staff. But my partner and I stayed for 6 nights and 5/6 nights we couldn't sleep because of the loud, open-air club down the street. They even have huge sub woofers on tree tops! Since the hotel is a heritage building, it does not have modern insulation that can keep out the noise (ex: the wooden room door has open slits on them, so no sound proofing from outside noises). The music would start playing around 9pm and would get progressively louder and louder until 2/3am in the night. When we finally get sleep at 3am, we woke up from the mosque prayers at 6am. Ear plugs do not help. First we were told it was the world cup, then the next day it was just a one time party, etc. We ended up switching three different rooms to try to get as far away as possible from the noise. Finally, on our last night, they moved us into a sister hotel down the street (which was far enough from the club that we could sleep). Really wished they had moved us from the start instead of getting our hopes up and making us pack every other day for a different room. It felt like they wanted to pretend it wasn't a problem until it was honestly too late for us (lack of sleep for consecutive nights was really grating on us). Jenny, one of the hotel receptionists was extremely nice throughout. The other receptionist felt more on the manager's side than the client's side which was a bit disappointing (he was t
2022 年 12 月入住 6 晚

10/10 超赞

Lindsay

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 7 晚

10/10 超赞

Nancy

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a beautiful historic hotel nestled in the heart of Georgetown. Mr. Ragu warmly welcomed us and helped us settle in. He was so helpful and knowledgeable. Jenny at the front desk was very kind and helpful! We will definitely stay here again!
2022 年 10 月入住 2 晚
Shawn 于 2022年10月24日 的回复
Thank you for your review.

8/10 还可以

Cheuk Ho

与配偶出行
满意：清洁度、员工和服务、服务设施
I enjoy learning the history about this hotel, the setting and the atmosphere were great. But since it is a renovated building, the sound isolation was sort of terrible and I can hear people talking next door and walking upstairs.
2022 年 9 月入住 2 晚
Shawn 于 2022年10月24日 的回复
Thank you for your review.

10/10 超赞

Tiara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great lovely break at Muntri Grove
Our room looked exactly like it did in the photos. Absolutely love the decor, was a mix of old and new. Bed was comfortable and I had the best few nights of sleep in a long time! Water pressure was also fantastic. Surrounding area is really quiet which I very much enjoyed. Hotel is located almost to the end of a street which meant that it was pretty much silent throughout the day. Loved that it was only a 5 to 10 min walk to amazing food and things to see. Staff were excellent, thank you guys for making it so enjoyable.
Our room with a King bed
2022 年 6 月入住 4 晚
Shawn 于 2022年07月8日 的回复
Thank you for your review

8/10 还可以

YOKE CHING

2022 年 5 月入住 2 晚
Shawn 于 2022年05月21日 的回复
Thank you for the rating.

10/10 超赞

Ong

2022 年 3 月入住 1 晚
Muntri Grove Hotel 于 2022年04月5日 的回复
Thank you for the review.

10/10 超赞

Hussin

商务旅客
满意：住宿条件和设施
2022 年 1 月入住 1 晚
Muntri Grove Hotel 于 2022年01月24日 的回复
Thank you.

10/10 超赞

Shahariz

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Literally walkable to any part of the city from Muntri Grove. Great and warm hospitality by the staff. If you like peace and quiet, this is definitely the place to go. Can improve further on the water pressure though. Other than that, it was a perfect stay for my wife and I. Will definitely repeat the experience in the future.
2022 年 1 月入住 2 晚
Suraya 于 2022年01月23日 的回复
Dear Shahariz Greetings from Muntri Grove Hotel ,Penang Malaysia! We appreciate and thank you for choosing the hospitality of George Town Heritage Hotels while giving us a perfect rating about our hotel . I'm sure our entire staff enjoyed cater to your needs as much as you enjoyed your stay with us at Muntri Grove . We delighted to hear that you had a pleasant stay with us and would like to thank you for your positive comments on the services , facilities and our strategic locations . We are glad to know that we served you well ! Please do come again to Muntri Grove and all of us here look forward to be at your service again . Sincerely , Ms Suraia - Resident Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Great stay as always! Lovely room, fab location.
2021 年 10 月入住 4 晚
Muntri Grove Hotel 于 2021年10月25日 的回复
Thank you!

10/10 超赞

Kah Soon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great weekend in Penang
Lovely place. would go back again.
2021 年 10 月入住 2 晚
Muntri Grove Hotel 于 2021年10月22日 的回复
Thank you for the lovely review,

10/10 超赞

KM

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is my 3rd time staying in this hotel. Best experience as always.
2020 年 12 月入住 1 晚
Han 于 2021年01月7日 的回复
Thank you so much for staying with us.

10/10 超赞

John

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceeded expectations. Hidden Gem
Exceeded expectations... this 2 story hotel is much better than hotels of higher star rating.. The staff were fantastic.. the rooms were very clean, spacious and well appointed. The manager is a gem and staff very accommodating.. its quietly hidden down a side street conviently located in the heart of Georgetown, and minutes away from major tourist hotspots and food spots/ blue manson etc will stay again. Being cycling friendly was a major plus as I was on a cycling road trip and pool upstairs was a pleasant relaxing bonus.
2020 年 9 月入住 2 晚
H 于 2020年09月11日 的回复
Thank you for your booking.

10/10 超赞

Norhuzaimah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous place
Amazing room. Nice pool. Excellent services esp by Mr Fazli. Parking limited, with some options.
2020 年 8 月入住 2 晚
H 于 2020年09月7日 的回复
Thank you.

10/10 超赞

Martin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Real Gem of a Boutique Hotel
Very friendly and helpfull staff at the perfect location. Nice pool area that will make your perfect weekend trip. Rooms are spacious and clean. Highly recommend this place!
2020 年 7 月入住 2 晚
Han 于 2020年07月16日 的回复
Thank you, Martin.

10/10 超赞

andre

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel, large and very clean room ! Fast and efficient check in and friendly staff. Good breakfast with daily specials in nice surroundings. Location is excellent in centre of town!
2020 年 3 月入住 3 晚
H 于 2020年03月16日 的回复
Thank you.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Small quiet hotel in good location in the city, with attentive friendly staff. Large rooms, cool rooms which totally suited us. Nice pool and deck to return to after busy days out.
2020 年 2 月入住 6 晚
H 于 2020年03月6日 的回复
Thank you.

10/10 超赞

Angela，Kent, England

团体旅客
满意：员工和服务、服务设施、住宿条件和设施
This property really is worth a visit. A real hidden gem in the middle of George Town. The staff are so friendly, and will go out of their way, to make sure that your stay is perfect. The pool is a real god send. Extremely clean. A special thank you to Sam, who went above and beyond. Thank you doesn't cover it. If you are ever in Penang, worth a visit, as so close to all the sites.
2020 年 2 月入住 11 晚
H 于 2020年02月22日 的回复
Thank you.

10/10 超赞

Brian&Tiago，London

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at The Muntri Grove Hotel for 12 nights over the Chinese New Year period. Throughout our stay the care and service we received was outstanding. Manager Fazli and his team were such warm friendly people. They really made our time at Muntri Grove very special. Our room was large, comfortable and well maintained. And the pool, an oasis of calm. The hotel was perfectly located in the old town area, close to everything we needed to make our holiday memorable. Five stars all the way from us. We will highly recommend this hotel to our friends.
2020 年 1 月入住 5 晚
H 于 2020年02月11日 的回复
Thank you.

10/10 超赞

Pat，Scotland

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Large, clean and comfortable rooms plus friendly and helpful staff made this quiet setting in the heart of the old town an ideal base for our party of four to explore Penang. Close to sister properties, Muntri Mews and Seven Terraces, it kept our eating out choices to a stroll away to extraordinary meals! Thank you, we’ll be back!
2020 年 2 月入住 2 晚
H 于 2020年02月10日 的回复
Thank you.

10/10 超赞

MargaretG，Melbourne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
From the moment we arrived at Muntri, Fazli made us feel so welcome and like we were at home away from home. The rooms are spacious and clean with a day bed and a gorgeous mosquito net draped four poster. We were on a family holiday and all of us felt completely at home from the minute we arrived. Our breakfast every morning, although light, was always delicious especially the roti and the chicken porridge served by the very smiling and delightful Hansi and Shinii. Hansi very quickly remembered how we liked our coffee and also explain all the local dishes which changed each day, on the weekend they also do a wonderful local afternoon tea where Fazli himself makes the cakes. All in all we had the most wonderful stay for 8 nights and we will definitely be back. Thank Muntri Grove team for making our family holiday so special
2019 年 12 月入住 8 晚
H 于 2020年01月4日 的回复
Thank you.

10/10 超赞

RB，Toronto

与家人及幼儿出行
满意：服务设施，员工和服务
The service was excellent and the staff were super courteous and helpful. This made our stay very nice. The property is very nice, but is showing it's age in some small ways -- bathrooms are a little worn, with mould on the ceilings and around the sink and shower caulking. These are easily fixed so it's a bit strange that the hotel management doesn't seem to deal with this on a routine maintenance schedule. In one of the rooms we stayed in, the mosquito net around the bed was quite dirty and we had to get the staff to remove it. Again, shows a lack of attention to maintenance. Other than these few things, overall we were happy with our stay and found it to be good value for the price we paid.
2019 年 12 月入住 2 晚
H 于 2019年12月28日 的回复
Thank you

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely location, very peaceful. Staff are lovely (with one exception) and it is just a nice relaxed vibe in a pretty hectic city.
2019 年 12 月入住 8 晚
H 于 2019年12月21日 的回复
Thank you.

8/10 还可以

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very spacious rooms. Charming, helpful staff. Difficult access by car and limited parking, though. Noise throughout the night from neighbouring bars made sleep difficult on Saturday night.
2019 年 12 月入住 3 晚
H 于 2019年12月17日 的回复
Thank you for the review.

10/10 超赞

Suzette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Calm refuge in UNESCO Georgetown.
We thoroughly enjoyed our 10 night stay in UNESCO GEORGETOWN'S Muntri Grove Boutique Hotel. With only 16 rooms, all refurbished from row of historic shophoises we felt like we were staying in a stately private hotel. Our room comprising a sitting area, desk and lovely views to the lush garden was large and beautifully furnished. The pool was a huge bonus especially after long hit days if walking around this interesting town. The staff were attentive, professional and very friendly - all with excellent local knowledge. Breakfasts we're delicious and featured daily local.specialities. Excellent coffee too. Story at Muntri Grove. You'll really enjoy this lovely calm home away from home hotel.
2019 年 11 月入住 10 晚
H 于 2019年12月17日 的回复
Thank you for the review.