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普羅菲里奧海峽碼頭酒店的評價

3.5 out of 5
普羅菲里奧海峽碼頭酒店
3H-1-2, Straits Quay, Jalan Seri Tanjung Pinang, George Town, Penang

評價

7.6

不錯

10 分評分，優異；44 則評價中有 15 則" "
8 分評分，不錯；44 則評價中有 16 則" "
6 分評分，一般；44 則評價中有 2 則" "
4 分評分，欠佳；44 則評價中有 7 則" "
2 分評分，很差；44 則評價中有 4 則" "

7.8/10 

整潔度

7.8/10 

職員與服務

7.2/10 

設施服務

7.6/10 

住宿狀況

8.0/10 

環保程度

評價

4/10 欠佳

真實旅客

讚好：職員與服務和設施服務
不滿：整潔度
Live ants on the sink cabinet set in toilets. Water l
於 2019 年 10 月住了 1 晚

10/10 優異

Captain One

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚

4/10 欠佳

Brian

商務旅客
讚好：整潔度和職員與服務
The electrical breaker kept tripping on the master bath water heater. So I could not use that bathroom. In using the other bathroom the shower is stopped up and so a quick shower so it didn’t flood into the bathroom.
於 2023 年 11 月住了 6 晚

4/10 欠佳

Andrey

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The place is dirty and maintenance is overdue. Towels are torn. Pillows have brown stains.
於 2023 年 10 月住了 4 晚

6/10 一般

Kah Heng

於 2023 年 2 月住了 2 晚

4/10 欠佳

Partiben

於 2023 年 2 月住了 2 晚

2/10 很差

Sandra

不滿：整潔度、設施服務和住宿狀況
This property needs a good clean, repair work and paint.
於 2023 年 2 月住了 10 晚

8/10 不錯

Ji Hong

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
바퀴벌레 및 도마뱀 있구요. 에어컨 성능이 좋지 못합니다. 그 외 너무 좋아요
於 2022 年 8 月住了 6 晚

4/10 欠佳

Lee

讚好：設施服務
不滿：整潔度和職員與服務
I was not goven a pool view room as advertised on my booking. When rung up the given straits quay property contact , staff was not friendly dued to the booking was not direct from them. Room was dirty , bathroom has cockroaches , wet towels still left in the washer. I was very disappointed .
於 2022 年 6 月住了 3 晚

10/10 優異

Choy

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 2 月住了 1 晚

10/10 優異

Ahmad Shahrulnizam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 12 月住了 3 晚

10/10 優異

Leong Sze

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 3 晚

6/10 一般

真實旅客

於 2020 年 2 月住了 10 晚
Jay 於 2020年2月27日的回應
sorry to hear that you were not very satisfied with our services provided during your stay. Please do let us know in more details as that we can improve. thanks

10/10 優異

Muhamad Hafiz

於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Still got some rubbish and stuffs didnt finish cleaning up, apparently some closets still got owner stuff in it.
於 2019 年 11 月住了 1 晚

4/10 欠佳

TOMOYOSHI

不滿：整潔度、職員與服務和住宿狀況
部屋の掃除は約束した曜日でも 何度も催促しないと来ない プールは蟻に刺される 天井から水が漏れても直ぐに対応してくれない チェックインも管理人がいないし場所も説明がないので 電話で英語で呼び出さないと来ない キッチンは使いやすいので 自炊する人には良い
於 2019 年 10 月住了 14 晚

2/10 很差

真實旅客

於 2019 年 9 月住了 4 晚
J 於 2019年9月23日的回應
hello there, may we know what went wrong with your stay?

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚
Kuan 於 2019年8月1日的回應
Thanks

8/10 不錯

William

讚好：整潔度、職員與服務和客房舒適度
Profolio Suite
The first day we had no hot water. The main bathroom was repaired on the second day but the en-suite took several days before we could use it. The TV uses an Android box that had no instructions. 327 channels but no guide and the box had to be reset about 3 times each night. Until we got the manager up we could not see anything but a black screen. A guide to the TV, oven and other items in the room would be useful. Ken the manager was approachable, friendly and helpful but often was off site. The room was comfortable if not a little dated in furniture. The bathrooms (when we could use them) were very up market and luxurious and definitely the highlight of the room. Mattress as is usual in SE Asia was like a rock. Fridge was a good size and very cold but noisy. Microwave is very basic. Oven and hot plates worked ok but took some experimenting without instructions. The air con and fans were very efficient. Second TV in the en-suite was useless. Room is serviced 3 times a week and the washing machine supplied is fine and the balcony was adequate to dry clothes.
於 2019 年 6 月住了 12 晚
Kuan 於 2019年7月22日的回應
Thank you for staying with Profolio. We appreciate your feedback.

8/10 不錯

Maarten

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 5 月住了 4 晚
Kuan 於 2019年5月29日的回應
thank you

8/10 不錯

Ronald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 2 晚
Kuan 於 2019年4月18日的回應
thank you for your feedback/rating

8/10 不錯

Sharon

讚好：整潔度、職員與服務、設施服務和住宿狀況
Communication with property manager was good. Apartment was spacious and clean. Pool was nice and big. Small supermarket, eateries and other facilities available on the property.
於 2019 年 3 月住了 8 晚
Kuan 於 2019年3月21日的回應
thank you for staying with us.

10/10 優異

Yun Jin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
좋은 경험이었습니다.
집주인이 되게 친절했고, 숙소도 깔끔했습니다. 또한 밤에는 조용해서 좋았습니다. 근처에 한국마켓도 있고 로컬마켓도 있어서 편리했습니다.
於 2019 年 1 月住了 1 晚
Kuan 於 2019年2月1日的回應
thank you for your feedback and wish you all the best.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
プールが広くてとてものんびりできる ２人での宿泊にとって部屋の広さは十分すぎるぐらい広い ベッドも大きくゆっくり休める 管理者も気さくで安心
於 2018 年 12 月住了 4 晚
Kuan 於 2019年1月10日的回應
thank you for your feedback. we hope to serve you again soon.

8/10 不錯

Chuah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Profolio - Straits Quay
This unit was good for the price that we paid. Very comfortable and good location. The only minor setback is that the shower areas in both bathrooms can be a bit cleaner to truly make this unit outstanding. The owner did send the cleaners to try clean up the shower area upon our request.
於 2018 年 12 月住了 3 晚
Kuan 於 2018年12月26日的回應
Thank you for your feedback.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
チェックイン情報を事前にメールで確認出来るようにしてほしい。 ホテルへのメール、何時にどこに行きます！と送信しているが、 見ていない。
於 2018 年 12 月住了 2 晚
Kuan 於 2018年12月26日的回應
Thank you for your feedback.

8/10 不錯

Zahira

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The view awesome. Owner very good. Will repeat.
The view awesome. Owner very good. Will repeat to stay here again
於 2018 年 11 月住了 1 晚
Kuan 於 2018年11月23日的回應
thank you for your positive feedback and we hope to serve you in near future.

8/10 不錯

Woon kyung

讚好：職員與服務、住宿狀況和客房舒適度
편리한 위치와 만족스런 분위기^^
식당가와 연결 되어있어 편리하고 편안했지만, 인터넷과 전화를 원활히 사용하기 어려워 업무보기에는 적합하지 못했습니다.
於 2018 年 10 月住了 6 晚
Kuan 於 2018年11月23日的回應
thank you for your feedback.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 2 晚
Kuan 於 2018年11月23日的回應
Thank you for your feedback.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
All was good. 1) th oven short circuit as it cuts off. 2) suggest to have microwave, would be convenient to heat up food.
於 2018 年 10 月住了 2 晚
Kuan 於 2018年11月23日的回應
thank you for your feedback, we will look into the suggestions and we hope to serve you in near future.

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
不滿：職員與服務
The beds were comfortable and the shower nice. This is not a hotel and there is no staff. Couldn't access the pool or fitness center. Its more like a condo you rent from a private person who doesn't leave you their contact info. The refrigerator was not plugged in, warm and stinky, and no way to plug it in. The stove top was dirty. So we didn't use the kitchen at all. The room was nice but it wasn't what we thought we were getting.
於 2018 年 10 月住了 1 晚
Kuan 於 2018年11月23日的回應
Thank you for your feedback, we will look into the kitchen problem and very sorry for the unpleasant experience you had.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Liked the quiet serenity with sea view. Place was well equipped.
於 2018 年 10 月住了 2 晚
Kuan 於 2018年10月18日的回應
thank you for staying with us.

10/10 優異

Aravindra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was good stay! Awesome view and comfortable place.
於 2018 年 9 月住了 1 晚
Kuan 於 2018年9月27日的回應
Thank you for your feedback and we looking forward seeing you soon. Have a great day.

10/10 優異

Jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Hidden Gem of Penang
Our stay here at Profolio @ Straits Quay was one of biggest highlights of our trip. Ken was unbelievable... so nice, very cordial, friendly, helpful, and most of all respectful. This was a definite top notch spot and stay, and we will be back real soon. The area has many resources, includIng a 7-11 around the corner and Tesco down the street that closes at 1am. Its not far from all the attractions, and you can go almost anywhere from there via Grab, very affordable. The accomodation is very roomy, spacious, and comfy. It is situated inside a mall, yet it is very private and secure. Make sure you call in advance to make arrangements to meet with owner. At this point, it would also be a good idea to arrange for airport pickup with owner, if needed. Once you have those squared away, you are good to go. Penang is a wonderful place, including its people... who are very proud of their city. You will definitely enjoy, and booking this place gives you a worry free vacation. Have fun!
於 2018 年 8 月住了 3 晚
Kuan 於 2018年8月21日的回應
thank you very much for your encouraging feedback. Hope to see you again soon. Have a wonderful years ahead.

10/10 優異

Ravi (San Francisco )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place close to beach and restaurants.
Had great time during our stay and comfort was Awesome.
於 2018 年 6 月住了 1 晚
Kuan 於 2018年7月11日的回應
thanks for your feedback.

2/10 很差

Peter

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don’t stay this place!
Bad management, don’t stay!
於 2018 年 6 月住了 1 晚
Kuan 於 2018年7月11日的回應
Sorry to hear that. If you could tell me more about the details.

10/10 優異

Gary (Phila)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nicely furnished luxury condo unit in prime spot
Although this particular unit doesn't have the ocean "view" there is a common area lounge right outside the door where you can sit under ceiling fans with large open windows to enjoy the sea breezes and expansive ocean view. The Straits Quay has many events - some regular and others special - that made the trip very enjoyable. With shops, restaurants and two groceries downstairs, it was a very convenient place to stay and relax. It is also a short trip to Gurney Drive, Georgetown or the beaches of Batu Ferenghi. The hop on hop off bus is right in front of the Straits Quay - as is the local bus stop. You can easily catch a "Grab" car to take you anywhere on the island. Ken from Profolio was very helpful and accommodating.
於 2018 年 6 月住了 7 晚
Kuan 於 2018年7月16日的回應
Thanks for your feedback and hope to see you again.

4/10 欠佳

WAJDI

不滿：整潔度、職員與服務和住宿狀況
i'm having problem with the tax invoice and still do not receive until now.
於 2018 年 5 月住了 2 晚
Kuan 於 2018年5月21日的回應
invoice resent, pls confirm if you have received it

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
fairly confuse how property will contact to me before check in.
於 2018 年 4 月住了 2 晚
J 於 2018年4月24日的回應
I am sorry about the confusion.

2/10 很差

SUNGHOON

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Stupid answer from reception.
I booked this hotel on contract with everyday house-keeping, but they didn't house cleaning. so I asked just new towel, but this said it can't possible hotel service. But I booked hotel service from hotel.com
J 於 2018年4月24日的回應
I am so sorry to learn about this incident, we will look into this matter and prevent it from happening again in the future.

10/10 優異

Leong Sze

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great!
Great!
於 2018 年 1 月住了 1 晚
Kuan 於 2018年1月26日的回應
thanks for your review.

10/10 優異

Artemii

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 3 晚
Kuan 於 2018年1月15日的回應
Thank your for staying with Profolio.

10/10 優異

Steven (KL)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place and very helpful owner
The owner is very helpful and even show us where is the parking slot. The place is nice and comfortable.
於 2017 年 11 月住了 1 晚
Kuan 於 2017年12月29日的回應
thank you and wish u a great year ahead