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关于槟城夏之树酒店的点评

2 out of 5
槟城夏之树酒店
52 Jalan Rangoon, George Town

点评

8.0

很好

10 分 - 超赞。37 条好评，共有 113 条点评" "
8 分 - 还可以。50 条好评，共有 113 条点评" "
6 分 - 一般。15 条好评，共有 113 条点评" "
4 分 - 很差。9 条好评，共有 113 条点评" "
2 分 - 糟糕。2 条好评，共有 113 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

7.8/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is quite good, our family room is big. Staff is nice!
2018 年 6 月入住 2 晚

8/10 还可以

Wah Kee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不錯
不錯

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Hsiang-Lin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

KWUN MING

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
整潔舒適的新酒店
新酒店各樣設施都很新，地方寬敞，整潔，整體水平很高。房間有落地大玻璃窗，景觀不錯。附近街道有很多好吃的食店，離「光大」只需要十分鐘的步行時間。
2018 年 1 月入住 10 晚

8/10 还可以

Teik Chow

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 15 晚

10/10 超赞

Abdul Majid

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ok for a night stay
If u arrived late, parking should be a problem because not enough space although the hotel has underground parking. Overall ok room and aircond in good condition. Bathroom with hot shower and spacious. Worth the price
2021 年 8 月入住 1 晚

8/10 还可以

KAH KEAT

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 1 月入住 1 晚

8/10 还可以

Stewart Ooi

团体旅客
满意：住宿条件和设施，清洁度
2020 年 8 月入住 1 晚

10/10 超赞

Seramutaha，Thailand

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and hotel very clean . Also restaurant very closed
2020 年 8 月入住 1 晚

6/10 一般

Eileen

团体旅客
满意：员工和服务
Good service but walls too thin.
Staff is friendly and helpful. But some days house keeping forget to come clean the room and change new towels. They help for the parking which is really kind. But the walls are too thin. Kids cry and screaming 3 doors away that you can hear. Lousy parents!
2020 年 7 月入住 1 晚
Atikah 于 2020年07月29日 的回复
Dear Eileen, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. we hope your next visit will be as pleasant as the previous one. Thanks and Regards, Nur Atikah

2/10 糟糕

Jhung Qi Jason

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 1 晚
Atikah 于 2020年07月29日 的回复
Dear Jhung, Thank you for staying with Summer Tree Hotel, Penang . We sincerely apologies for the inconvenience caused. Thanks and Regards, Nur Atikah

4/10 很差

真实旅客

满意：客房舒适度
不满意：清洁度、员工和服务、住宿条件和设施
Stained bedding
Dirty sheets on bed which were replaced with more dirty sheets, staff on reception were friendly but said that that's just what the bedding is like which wasn't very helpful.
2020 年 2 月入住 2 晚

8/10 还可以

Lee

2019 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
部屋が広く、快適に過ごせるホテルでした。 どのバス停から少し離れていることが欠点です。
2020 年 2 月入住 1 晚

4/10 很差

真实旅客

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Air cond is not working and there are stains on the bed sheet
2020 年 1 月入住 1 晚

4/10 很差

RH

与家人出行
满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
The location and accessibility to food is great however bedsheet was stained and aircon not working well in my room. When we request for a change of bedsheet, instead of assisting us. We were given a new sheet expecting us to change on our own... Customer service and room cleanliness need to be improved.
2019 年 12 月入住 2 晚

8/10 还可以

Huan Gee

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
Poor room condition
The staff were all very helpful. However, the room condition needs to be improved. 1. Aircond not powerful and air not cold although set to the lowest temperature 2. Water pressure at the wash basin is poor and the hot/cold water tap is set opposite the norm 3. When I checked in, there was a piece of used towel laying on the dressing table and the shower area was wet as though someone just had their shower in my room. The room was unlocked and the door was left semi open when I checked in.
2019 年 12 月入住 2 晚

10/10 超赞

Anis

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
excellent hotel & affordable price,
Everything was good ❤️ I stay there 4 days 3 nights , Overall was really good , very friendly Receptionist, excellent room service , the person who incharge for car park also was really good attitude , so i would suggest this hotel 💕 affordable price. P/s : just add on brush teeth with toothpaste, thankyou
2019 年 11 月入住 3 晚
Nur Atikah 于 2019年12月18日 的回复
Dear Ms Anis, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nur Atikah

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a very quiet place. But is a bit far from the center by walking.
2019 年 10 月入住 2 晚
Nur Atikah 于 2019年10月17日 的回复
Dear guest, thank you for staying with Summer Tree Hotel, Penang. We are glad to know your stay with us was a pleasant one. Looking forward to seeing you back soon. Thank you and Regards, Nur Atikah Reception

10/10 超赞

Hanaffiabdaziz，Kuala lumpur

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Selesa, bersih dan staf yang mesra pelanggan. Suasana di lobi hotel amat menyegarkan mata memandang dan juga ada mesin menjual makanan segera dan minuman
2019 年 10 月入住 3 晚

6/10 一般

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
Bedsheet and pillow case were stained and bed are sunken
2019 年 9 月入住 1 晚
Nur Atikah 于 2019年10月2日 的回复
On behalf of our hotel and staff, thank you for taking the time to leave a feedback. We apologize for the inconvenience and will do our best to resolve the issue as soon as we can. We strive to provide excellent service, and hope to see you again soon! Warmest regards Nur Atikah

8/10 还可以

Anita Doris

2019 年 9 月入住 3 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front door staff is very kind, especially the guy who helped me find the parking space. I want to say thank you to him, and full fill my request ..
2019 年 9 月入住 1 晚

4/10 很差

Gloria

满意：住宿条件和设施
不满意：客房舒适度，清洁度
Pulizia carente
L’hotel si trova alle porte del centro ma per spostarsi, soprattutto la sera, è necessario usare i taxi o grab. La pulizia è carente. Appena arrivati abbiamo notato che gli asciugami erano sporchi e ne abbiamo immediatamente richiesto la sostituzione alla reception. I nuovi asciugamani ricevuti erano ancora più sporchi dei primi!! La mancata accuratezza nelle pulizie si evinceva anche dalle bottigliette di plastica vuote lasciate sopra l’armadio della stanza.
2019 年 8 月入住 1 晚
Nur Atikah 于 2019年09月7日 的回复
On behalf of our hotel and staff, thank you for taking the time to leave a feedback. We apologize for the inconvenience and will do our best to resolve the issue as soon as we can. We strive to provide excellent service, and hope to see you again soon! Warmest regards Nur Atikah

10/10 超赞

Ahmad

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Value for money. Only the parking space is limited. But overall its nice.
2019 年 7 月入住 2 晚
Nur Atikah 于 2019年07月29日 的回复
On behalf of our hotel and staff, thank you for taking the time to leave a feedback. We apologize for the inconvenience and will do our best to resolve the issue as soon as we can. We strive to provide excellent service, and hope to see you again soon! Warmest regards Nur Atikah

10/10 超赞

SHWU HUEY

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great and clean
2019 年 7 月入住 1 晚
Nur Atikah 于 2019年07月20日 的回复
Greetings, Thank you for your review of our hotel and for staying with us and we hope that we can welcome you back in the future Warmest regards, Nur Atikah Front Office

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good
I have lived three times in this hotel and each time at least a week. It is good place to live.
2019 年 7 月入住 2 晚
Nur Atikah 于 2019年07月20日 的回复
Greetings, Thank you for your review of our hotel and for staying with us and we hope that we can welcome you back in the future Warmest regards, Nur Atikah Front Office

6/10 一般

真实旅客

不满意：服务设施
Poor sound insulation
2019 年 7 月入住 2 晚
Azza Amzah 于 2019年07月9日 的回复
On behalf of our hotel and staff, thank you for taking the time to leave a feedback. We apologize for the inconvenience and will do our best to resolve the issue as soon as we can. We strive to provide excellent service, and hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

10/10 超赞

真实旅客

2019 年 6 月入住 2 晚
Nur Atikah 于 2019年07月6日 的回复
Greetings, Thank you for your review of our hotel and for staying with us and we hope that we can welcome you back in the future Warmest regards, Nur Atikah Front Office Supervisor

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 4 晚
Azza Amzah 于 2019年06月20日 的回复
We’re especially glad you enjoyed your stay with us and we strive to provide excellent service, hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

8/10 还可以

真实旅客

与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施
the sound insulation of the hotel room is very poor.
2019 年 5 月入住 2 晚
Azza Amzah 于 2019年06月20日 的回复
On behalf of our hotel and staff, thank you for taking the time to leave a feedback. We apologize for the inconvenience and will do our best to resolve the issue as soon as we can. We strive to provide excellent service, and hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

6/10 一般

Siew Hoon

满意：清洁度、员工和服务、住宿条件和设施
2019 年 5 月入住 1 晚
Azza Amzah 于 2019年06月20日 的回复
We’re especially glad you enjoyed your stay with us and we strive to provide excellent service, and hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

8/10 还可以

真实旅客

2019 年 4 月入住 1 晚
Azza Amzah 于 2019年06月20日 的回复
We’re especially glad you enjoyed your stay with us and we strive to provide excellent service, and we hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

8/10 还可以

Lily

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Staffs service is excellent and welcoming...may be some wall need to be repainted coz i got room with some sketches during my visit... overall ok and worthy...
2019 年 4 月入住 1 晚
Azza Amzah 于 2019年06月20日 的回复
On behalf of our hotel and staff, thank you for taking the time to leave a feedback. We’re especially glad you enjoyed your stay with us and we apologize for the inconvenience and will do our best to resolve the issue as soon as we can. We strive to provide excellent service, and we hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 3 晚
Azza Amzah 于 2019年06月20日 的回复
We’re especially glad you enjoyed your stay with us and we strive to provide excellent service, and we hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

10/10 超赞

真实旅客

2019 年 3 月入住 2 晚
Azza Amzah 于 2019年06月20日 的回复
We’re especially glad you enjoyed your stay with us and we strive to provide excellent service, and we hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

10/10 超赞

Norazlina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice room
Overall so good, i was alone and all good
2019 年 2 月入住 3 晚
Azza Amzah 于 2019年06月20日 的回复
On behalf of our hotel and staff, thank you for taking the time to leave a feedback. We’re especially glad you enjoyed your stay with us and we apologize for the inconvenience and will do our best to resolve the issue as soon as we can. We strive to provide excellent service, and we hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

8/10 还可以

真实旅客

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Reasonable hotel which is nearby food stalls.
2019 年 2 月入住 2 晚
Azza Amzah 于 2019年06月20日 的回复
On behalf of our hotel and staff, thank you for taking the time to leave a feedback. We’re especially glad you enjoyed your stay with us. We strive to provide excellent service, and we hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

8/10 还可以

Jannah，Singapore, SG

团体旅客
满意：清洁度、员工和服务、服务设施
The hotel is exactly as we see in the pictures provided. The room is spacious and clean, same goes to the toilet. However, we faced flushing issues with the toilet which was rather inconvenient. The hotel kindly let us change our rooms. I also wish they had provided shampoo and shower gel and hotel slippers, but I guess given the affordability, it is understandable that none were provided. Thank you for the comfortable time!
2019 年 1 月入住 4 晚
Azza Amzah 于 2019年06月20日 的回复
On behalf of our hotel and staff, thank you for taking the time to leave a feedback. We’re especially glad you enjoyed your stay with us and we apologize for the inconvenience and will do our best to resolve the issue as soon as we can. We strive to provide excellent service, and we hope to see you again soon! Warmest regards, Azza Amzah (Front Desk Executive)

10/10 超赞

Siti

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
2019 年 1 月入住 1 晚
Nur Atikah 于 2019年01月28日 的回复
Greetings Siti, Thank you for your review of our hotel and for staying with us and we hope that we can welcome you back in the future.

10/10 超赞

Ari

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Execeptional
Overall is very good hotel and exceptional
2019 年 1 月入住 3 晚
atikah 于 2019年01月28日 的回复
Greetings Ari, Thank you for your review of our hotel and for staying with us and we hope that we can welcome you back in the future.

8/10 还可以

Lan Chi

满意：清洁度、员工和服务、客房舒适度
It's also near center and service is good
2018 年 12 月入住 2 晚
atikah 于 2019年01月3日 的回复
Greetings Lan Chi, Thank you for your review of our hotel and for staying with us and we hope that we can welcome you back in the future. Warmest regards, Nur Atikah Front Office Supervisor

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Hotel condition quite good
2018 年 12 月入住 3 晚
atikah 于 2018年12月11日 的回复
Thank you for your review of our hotel and for staying with us and we hope that we can welcome you back in the future.

4/10 很差

Julia

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Dålig upplevelse på fint hotell
Jag bodde bara där två nätter men vaknade tidigt varje morgon av ett larm som lät som ett brandlarm från rummet bredvid. Första morgonen slutade av sig själv och andra morgonen höll det på i över 3 timmar. När jag gick ner till receptionen och sa till om det menade dom att det spelar ingen roll för att jag ändå skulle checka ut den dagen..... Servicen var riktigt bristfällig bland delar av personalen (vissa var jättetrevliga) och hotellet var sjukt lyhört. Hörde ljudet från hissen från rummet när den stannade på ALLA våningar. Själva rummet och receptionen var fint och rent och de hade tvättmaskiner och torktumlarna. Frukosten var sådär, toast med sylt och smör. Det fanns även några nudelpaket men de var alldeles för starka för mig.
2018 年 11 月入住 2 晚
atikah 于 2018年12月13日 的回复
Hälsningar Julia, Tack för din recension av vårt hotell och för att stanna hos oss. Vi har också noterat bullret under natttimmar och kommer att göra fler patrullrundor för att säkerställa att folkmassan kontrolleras under natten. Vi tackar dig för att du bodde hos oss och vi hoppas att vi kan välkomna dig tillbaka i framtiden.

8/10 还可以

Siti Farah binti

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unsatisfied with breakfast
Everything was good, just that I'm not satisfied with breakfast. For me, I paid for the room quite expensive but I only get packets of nasi lemak, bihun and bread.
2018 年 11 月入住 1 晚
atikah 于 2018年12月11日 的回复
Thank you for your review of our hotel and for staying with us and we hope that we can welcome you back in the future. Just for information, the breakfast is complimentary not include the room payment.

4/10 很差

真实旅客

满意：客房舒适度
不满意：员工和服务，清洁度
Zu dem Preis nicht wieder
Zimmer Sauberkeit stark verbesserungswürdig. Flecken auf Decke und Kopfkissen. Bad nicht sauber. Keine Kleiderbügel in dem einem Zimmer, kein Fön in einem anderem Zimmer. W-Lan je nach Zimmer unterschiedlich schlecht bis sehr gut. Frühstück Toast mit Marmelade in der eiskalten Lobby. Zudem wird Punkt 9h immer gesaugt, sollte man besser außerhalb des Frühstücks machen. Aufzug ging nur einer was bei 7 Stockwerken schon einmal dauern kann. Hotel hauptsächlich Asiaten. Nachts laut auf dem Flur oder auf Grund der Schäferstündchen nebenan ebenfalls laut.
2018 年 11 月入住 3 晚
atikah 于 2018年12月13日 的回复
Grüße, vielen Dank für Ihre Bewertung unseres Hotels und für Ihren Aufenthalt bei uns. Wir haben auch den Lärm während der Nachtstunden zur Kenntnis genommen und werden weitere Patrouillenrunden durchführen, um die Kontrolle der Menge während der Nachtstunden sicherzustellen. Wir danken Ihnen für Ihren Aufenthalt und hoffen, dass wir Sie in Zukunft wieder begrüßen können

8/10 还可以

Jenn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 2 晚
atikah 于 2018年12月11日 的回复
Thank you for your review of our hotel and for staying with us and we hope that we can welcome you back in the future.

6/10 一般

真实旅客

ได้พักห้องมุม มีหน้าต่าง ไม่งั้นรถทัวร์ไปเช้ากลับดึก ห้องกลางตึกเหมือนไม่มีหน้าต่าง
2018 年 10 月入住 2 晚
atikah 于 2018年10月29日 的回复
ขอบคุณสำหรับความคิดเห็นของคุณเกี่ยวกับโรงแรมของเราและการอยู่กับเราขอขอบคุณที่ได้อยู่กับเราและหวังเป็นอย่างยิ่งที่จะได้ต้อนรับคุณกลับมาในอนาคต ขอแสดงความนับถือ Nur Atikah ผู้บังคับบัญชาด้านหน้า

6/10 一般

Yau，Kuala Lumpur

满意：清洁度、员工和服务、客房舒适度
Everything is good accept the parking. Limited parking and cause us park the car far from hotel when we went back to hotel late. In convenience for those customer come with drive.
2018 年 9 月入住 1 晚
atikah 于 2018年10月17日 的回复
Greetings Yau, Thank you for your review of our hotel and for staying with us. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, Atikah reservation