「This place should be 5 stars - the staff is just amazing . You feel like you’re visiting family. Anytime I needed absolutely anything, they were available.
Great food, drinks available on site
Great breakfast
Wonderful rooms」
「We absolutely loved our stay! The staff welcomed us with a glass of Prosecco and insisted we watch the sunset from a balcony table while he got us all checked in. Everyone on the staff was friendly and helpful. The rooms were beautifully designed, modern but still felt an old world charm. The bed and pillows were very comfortable. The breakfast and cappuccinos each morning were absolutely lovely. They gave us a fun, complimentary Vespa-like ride through the hills on our first night to their...
「We chose to spend a night here for our honeymoon. The hotel provides a very convenient—and free—shuttle service, which is incredibly thoughtful given that Varenna is a town nestled on a hillside. They can pick you up and drop off anytime from either the train station or the ferry pier !
The location is also perfect—right across from the church and just a short walk to the romantic lakeside path. Upon arrival, the staff greeted us with warm hospitality and pleasantly surprised us with a room...
「We booked a room for 2, but an extra twin bed was already there, so we are given a room for 3. The room is classic, clean and comfortable, with good air conditioning (but only Reception can adjust the temperature ) The wooden floor squeaks when stepped on . During our stay the elevator was out of order for a few hours, but quickly fixed.
Breakfast is decent. Overall very one here is very nice .」
「Location is excellent, Close to the ferries and view of the lake front. Convenient car parking. Rooms are nice and cozy. Room with the lake view. Breakfast area is nice and breakfast is good to start a day
We were satisfied with the stay.」
「Free breakfast and free parking can get much better than that. The staff is super friendly and very helpful. The property was very well maintained. 10/10 experience I would stay there again.」
「Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!」
「My initial lower review was based on initial impression of the room and room only. The staff could not have been any better or more attentive. Some of the absolute best customer service I’ve ever experienced. Especially from Alice, Isabella, and Leonardo.
I responded to email from Expedia about first impressions. The management staff at Casa du Lac reached out to me for feedback. I met with Guest Experience Manager Alice to explain. She was extremely receptive to my issues with the room and...