“Reception staff were excellent. TV in room didn’t work. Pool area was very clean. The restaurant for breakfast was very good but service in the evening wasn’t very good, no cutlery, no salt on the table, getting staff attention was hard work but appreciate there was training of new staff.”
“We didn't stay at the property, as when we entered the 4th floor bedroom it was really hot. the window was open to its 3 inch extent, and there was a tower fan, that had little effect on the heat . The reception staff said that none of the rooms had working air conditioning, so we couldn't change rooms. We decided to leave and find alternative accomodation.”
“**Disappointing anniversary stay**
We booked Lanelay Hall over three months in advance for a special anniversary and were looking forward to the luxury boutique experience advertised. We had hoped that booking so far ahead would allow us to be allocated one of the more desirable rooms.
Unfortunately, we were allocated Clock Tower 1, an accessible Deluxe Room. Although the hotel has confirmed this was the Deluxe category we booked, the room itself was very disappointing. It felt clinical rather……
“The staff are great but according to the locals OYO have ruined the place and dont care. Which is a shame as the staff all try so hard without support.”
“We returned for our 2nd wedding anniversary and had an amazing stay. The staff were friendly and extremely accommodating. We had our two dogs with us who were treated as well as we were if not better! Breakfast had ample options and staff could not be more helpful. A relaxing atmosphere with beautiful views. We can’t wait to go back.”
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