Aberdeen Gordon Highlanders Museum Hotels

"Travis was great at check in, really friendly. Room is very dated, bed and pillows not the comfiest, shower not very powerful. Parking at Union Square cost over £20 for 15 hours parking, shame for the hotel that Union Square removed the parking deal for guests. Fire alarm went off just as we got into bed but the staff were great and got us back in our rooms as quickly as they could. "

"Staff were poor food was cold and late and help was nonexistent and rooms were very untidy"

"Excellent service thanks "

"We thoroughly enjoyed the hotel. The facilities, the staff, and the room was very nice. Highly recommended."

"Excellent"

"Only issue was the hairdryer very weak, took forever to dry my hair. No other issues staff very nice."

"Unfortunately, my experience was far from what was advertised. The condition of the hotel did not match the images presented online, which I found to be misleading. Upon entering my room, I was very concerned to find that the bedding had visible burn marks, consistent with cigarette damage. No headboard for the single beds. In addition, there were both dead and live moths present on and around the bed, which is completely unacceptable from a hygiene standpoint. The overall cleanliness of the room was also poor. Thread bare carpet, marks & stain in the bath. There was a noticeable build-up of dust on the skirting boards and along the tops of the windows. Furthermore, the room had a very strong smell of bleach, which made the environment uncomfortable and raised concerns about how the room had been maintained. I did raise this with reception, and brought him proof of its condition. Advised I would like a refund he said I would need to take it up with my booking agents and he would authorise this. This experience fell significantly below the standard I would expect and has caused considerable dissatisfaction. I would appreciate it if you could investigate this matter "

"The Chester in Aberdeen is a perfect boutique hotel. Well appointed rooms, quality bedding and nice toiletries, coffee maker, shortbreads, and a fine restaurant on site."

"Very comfortable stay. They also stored my bike indoors which was much appreciated."