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关于希尔顿库里奥精选安威格兰德广场酒店的点评

4 out of 5
希尔顿库里奥精选安威格兰德广场酒店
187 Monroe Ave Nw, Grand Rapids, MI

点评

8.6

超赞

10 分 - 超赞。593 条好评，共有 1002 条点评" "
8 分 - 还可以。189 条好评，共有 1002 条点评" "
6 分 - 一般。100 条好评，共有 1002 条点评" "
4 分 - 很差。69 条好评，共有 1002 条点评" "
2 分 - 糟糕。51 条好评，共有 1002 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Patrick

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very professional. Excellent overall.
2024 年 5 月入住 2 晚

10/10 超赞

Radu

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice, modern and lively property.
2024 年 5 月入住 1 晚

10/10 超赞

Montora

满意：住宿条件和设施，员工和服务
2024 年 5 月入住 1 晚

4/10 很差

Reianna

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Room service only available from one restaurant and ends at 10 PM. This is a 4 star hotel it should be available 24 hours. Very small bathroom with a public toilet. Small room not worth the price. Not pleased with the stay definitely not 4 stars! Will not stay there again. Only good thing was the staff.
2024 年 5 月入住 3 晚

10/10 超赞

Jordynn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Juanita

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We experienced a very professional, quiet, safe and great atmosphere
2024 年 5 月入住 2 晚
Marketing 于 2024年05月17日 的回复
Hi Juanita, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 超赞

Melissa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beauitful luxury hotel
2024 年 5 月入住 1 晚
Marketing 于 2024年05月13日 的回复
Hi Melissa, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 超赞

Tawana

满意：服务设施
Wish they had Ride along scooters for the skywalk for people who can't walk long distance but want to experience
2024 年 5 月入住 1 晚
Marketing 于 2024年05月13日 的回复
Hi Tawana, thank you for reviewing us!

10/10 超赞

Jennifer

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Marketing 于 2024年05月13日 的回复
Hi Jennifer, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

8/10 还可以

Daniel

满意：清洁度、员工和服务、住宿条件和设施
Nice hotel
2024 年 5 月入住 1 晚
Marketing 于 2024年05月10日 的回复
Hi Daniel, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 还可以

Paul

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Marketing 于 2024年05月10日 的回复
Hi Paul, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 超赞

Megan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Connected to DeVos with walkway. Fridge in room. Lovely view. Rooftop pickle ball & fitness center
2024 年 4 月入住 2 晚
Marketing 于 2024年05月10日 的回复
Hi Megan, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 还可以

jennifer

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Second night when they cleaned our room they took our comforter. When I checked in my in-laws the second day we were there the girl at the front desk was not nice.
2024 年 4 月入住 2 晚
Marketing 于 2024年04月29日 的回复
Hi Jennifer, thank you for reviewing us. We sincerely apologize for the issues you experienced, please do not hesitate to reach out to us directly if you have additional comments. We hope we can welcome you again in the future so we can share a more positive experience!

10/10 超赞

Julie，Rochester Hills

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Always love staying here. Super friendly staff and lots of cool dining, drinking, live entertainment on site.
2024 年 4 月入住 1 晚
Marketing 于 2024年04月29日 的回复
Hi Julie, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 超赞

Nathan

2024 年 4 月入住 1 晚
Marketing 于 2024年05月17日 的回复
Hi Nathan, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 超赞

William

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the selection of food, drink, and workout availability within the hotel!
2024 年 4 月入住 1 晚
Marketing 于 2024年04月22日 的回复
Hi William, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 超赞

Joe

2024 年 4 月入住 1 晚
Marketing 于 2024年05月13日 的回复
Hi Joe, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 超赞

Samuel

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Really nice hotel, very conveniently located for hanging out downtown.
2024 年 4 月入住 1 晚
Marketing 于 2024年04月22日 的回复
Hi Samuel, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

4/10 很差

George，Rockford

与配偶出行
满意：服务设施，清洁度
不满意：住宿条件和设施
We loved the location and the local bars and restaurants. It was wonderful to be able to easily park, quickly check in and then walk to the various venues including restaurants, bars and locations with live music. We were disappointed in the room itself, which was certainly clean, but quite dated. We were also shocked to learn there was no TV on 3 floors including ours. Will certainly visit venues again but would not pay to stay in the hotel.
2024 年 4 月入住 1 晚
Marketing 于 2024年04月22日 的回复
Hi George, thank you for reviewing us. We sincerely apologize for the issues you experienced with your room. We hope we can welcome you back again in the future so we can share a more positive experience with you!

6/10 一般

Sarah

与配偶出行
满意：清洁度
It was nice walking distance to bars and restaurants.
2024 年 3 月入住 1 晚
Marketing 于 2024年04月22日 的回复
Hi Sarah, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We hope we can welcome you back again in the future so we can share a more positive experience with you!

10/10 超赞

Eric

2024 年 4 月入住 1 晚
Marketing 于 2024年04月29日 的回复
Hi Eric, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

4/10 很差

Alex

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Marketing 于 2024年04月1日 的回复
Hi Alex, thank you for reviewing us. We sincerely regret that your experience was less than perfect, we hop you'll give us another chance in the future so we can share a more positive experience with you!

6/10 一般

Orhan

与家人出行
满意：员工和服务，清洁度
Liked the fact that it is an historical hotel.
2024 年 3 月入住 1 晚
Marketing 于 2024年03月25日 的回复
Hi Orhan, thank you for reviewing us. We sincerely regret that your experience was less than perfect and we hope you'll give us another chance so we can share a more positive experience with you!

10/10 超赞

Vitalii

满意：住宿条件和设施，清洁度
Yes
2024 年 3 月入住 1 晚
Marketing 于 2024年03月25日 的回复
Hi Vitalii, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 超赞

Luke，Carmel

满意：清洁度、员工和服务、住宿条件和设施
Had a great time. Thank you…
2024 年 3 月入住 2 晚
Marketing 于 2024年03月25日 的回复
Hi Luke, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 超赞

yvette

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The view from our room was spectacular. We enjoyed the bar and fabulous restaurant on the top floor. It was a great stay!
2024 年 3 月入住 1 晚
Marketing 于 2024年03月25日 的回复
Hi Yvette, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

2/10 糟糕

Lucas

与配偶出行
满意：清洁度
Lots of guests with children at the hotel, who were very loud late into the night, both in rooms and in the hallway. Staff were unhelpful in resolving the situation.
2024 年 3 月入住 1 晚
Marketing 于 2024年03月18日 的回复
Hi Lucas, thank you for reviewing us. We sincerely apologize for the noise levels you experienced during your stay. We strive to provide a comfortable experience for all our guests and we regret that we failed to do so for you this time. We hope you'll give us another chance in the future so we can share a more positive experience with you!

10/10 超赞

Niccos

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Marketing 于 2024年03月18日 的回复
Hi Niccos, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you back again soon!

8/10 还可以

Tracie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Marketing 于 2024年03月18日 的回复
Hi Tracie, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

8/10 还可以

Michelle

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was really nice. The rooms were clean and comfortable. The view from my room was beautiful. There were about 3 or 4 restaurants inside the hotel. There was shopping and restaurants within walking distance. I would definitely stay here again.
2024 年 3 月入住 3 晚
Marketing 于 2024年03月11日 的回复
Hi Michelle, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 超赞

Stephenie

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was incredibly professional and friendly everywhere in the hotel. The rooms were spacious and clean. We really enjoyed our time here. The pool is smaller and there were lots of kids there, but everyone was having a good time. Great value for the price.
2024 年 3 月入住 2 晚
Marketing 于 2024年03月11日 的回复
Hi Stephenie, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 超赞

Dawn

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Hands-down, my favorite hotel. Suites are phenomenal for the rate
2024 年 3 月入住 1 晚
Marketing 于 2024年03月11日 的回复
Hi Dawn, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 超赞

rose

满意：住宿条件和设施，员工和服务
Fantastic
2024 年 2 月入住 1 晚
Marketing 于 2024年03月4日 的回复
Hi Rose, thank you for reviewing us! We're so happy to know you enjoyed your stay with us and we hope to welcome you back again soon!

8/10 还可以

Ryan

2024 年 2 月入住 1 晚
Marketing 于 2024年03月25日 的回复
Hi Ryan, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

2/10 糟糕

Melissa

满意：住宿条件和设施，清洁度
We loved the hotel. Unfortunately, my friend and I were charged $45 for vallet per vehicle per day. There were no signs stating this charge and this charge was never discussed at check in. I called the hotel and explained my concerns. The staff member told me there was nothing she could do for us. Very disappointing and will not go back.
2024 年 2 月入住 1 晚
Marketing 于 2024年03月4日 的回复
Hi Melissa, thank you for reviewing us. We sincerely apologize for the miscommunication you experienced, please know that a member of our team will be reaching out to you soon!

10/10 超赞

Dallas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love the amenities!
2024 年 2 月入住 1 晚
Marketing 于 2024年02月26日 的回复
Hi Dallas, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 超赞

Lisa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We love the Amway. We stay here every time we visit the Grand Rapids Area.
2024 年 2 月入住 1 晚
Marketing 于 2024年02月26日 的回复
Hi Lisa, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 超赞

Romeo

满意：清洁度、员工和服务、住宿条件和设施
Didn’t like the 21 I think 18 would be good for the pools extra hour lol
2024 年 2 月入住 1 晚
Marketing 于 2024年02月26日 的回复
Hi Romeo, thank you for reviewing us and providing your feedback!

10/10 超赞

Kayla

2024 年 2 月入住 2 晚
Marketing 于 2024年03月25日 的回复
Hi Kayla, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 超赞

Kevin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Marketing 于 2024年02月19日 的回复
Hi Kevin, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 超赞

Ryan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Marketing 于 2024年02月19日 的回复
Hi Ryan, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 超赞

Brian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice vibe and beautiful room
2024 年 2 月入住 1 晚
Marketing 于 2024年02月19日 的回复
Hi Brian, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

2/10 糟糕

Tim

2024 年 2 月入住 1 晚
Marketing 于 2024年02月19日 的回复
Hi Tim, we sincerely regret that your experience was less than perfect. We care deeply for our guests and their experience with us and we hope you'll give us another chance in the future to make this right!

8/10 还可以

daniel

满意：清洁度、员工和服务、住宿条件和设施
Beautiful property and stay, the 45.00 valet fee (which I found out about afterwards) was very steep, especially after tipping as well..Also, I booked us a king room and was told upon arrival there were none available and we had to get queen beds which was disappointing but overall a good stay!
2024 年 2 月入住 1 晚
Marketing 于 2024年02月15日 的回复
Hi Daniel, thank you for reviewing us. We sincerely apologize for the issues you ran into during your visit, but are happy to hear that you still had a great experience!

4/10 很差

Emily

满意：清洁度、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Marketing 于 2024年02月15日 的回复
Hi Emily, thank you for taking the time to review us. We sincerely regret that your experience was less than perfect. We hope you'll give us another chance so we can share a better experience with you in the future!

10/10 超赞

Chad

2024 年 2 月入住 1 晚
Marketing 于 2024年02月8日 的回复
Hi Chad, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

2/10 糟糕

Masumi，Phoenix

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
If was 3 start hotel be did story same as if Was a 2 star . Photos of room showed a patio ,room booked had none, everything closed before midnight, Valet team definitely 5/5 stars . Maybe in day time place might be ok. But late in evening forget bout it. They need to update the photos properly, If photos matched the room more accurately and then showing or describing tiny bathroom entrance to get in room is like trying to get into your uncles shed in backyard type deal . Entrance to get into room least this one yeah good luck if you have family with difficult items or baby in stroller etc etc.
2024 年 2 月入住 1 晚
Marketing 于 2024年02月15日 的回复
Hi Masumi, thank you for taking the time to review us and leave your feeback we sincerely apologize for the issues you experienced during your stay. We hope you'll give us another chance in the future to share a positive experience with you!

10/10 超赞

Ashley

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Marketing 于 2024年02月8日 的回复
Hi Ashley, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

6/10 一般

Jon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Music All Night Long
Love the Amway Grand. Everything was great except for muffled loud music that went on all evening and all night. We have no idea where it came from. Called the front desk and they were not helpful. I think maybe they play music in sync with the lights outside? M
2024 年 1 月入住 1 晚
Marketing 于 2024年01月29日 的回复
Hi Jon, thank you for reviewing us. We sincerely apologize for the loud music during your overnight stay with us. We hope we can welcome you back again for a quieter, more relaxing visit!

10/10 超赞

Robert

2024 年 1 月入住 1 晚
Marketing 于 2024年03月25日 的回复
Hi Robert, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!