Dear Kevin Alejandro, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Jeffrey Lawn, GM

Dear Kaydee, While your stay was not all you hoped it would be, I am glad that you found our hotel pleasant overall. Thank you for your patronage and your review. We appreciate both and hope you might revisit in the future. Best, Jeffrey Lawn, GM

Dear Travis, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Jeffrey Lawn, GM

Dear Lee, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms comfortable and our staff friendly. We hope to see you again soon! Best, Jeffrey Lawn, GM

Dear Mini, Thank you for sharing your kind review with us and other travelers. I'm glad you enjoyed our modern and clean rooms and friendly service. It's encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area. Best, Jeffrey Lawn, GM

Dear Steven M, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our comfortable rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Jeffrey Lawn, GM

Dear Kristin, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our comfortable accommodations. Thank you for taking the time to review your experience, and we hope to host you again soon. Best, Jeffrey Law, GM

Dear Heather, Thank you for your thoughtful review. I appreciate that you enjoyed our hotel's cleanliness and service. It is reflections like yours which allow us to serve our guests better. We hope to host you again. Best, Matthew Bryant, GM

Dear India, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Jeffrey Lawn, GM

Dear Kristyn, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Jeffrey Lawn GM

Dear Crystal L, It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area. Best, Jeffrey Lawn GM

Dear Tyler, Thank you for your kind comments. I am thrilled that you liked our convenient location and had a five-star experience. The best compliment is a return stay so we look forward to seeing you again soon. Best, Jeffrey Lawn, GM

Dear Kelly, We are thrilled to hear that you had a fabulous "girl's weekend" at our Sheraton! Your kind review has truly made our day and we are grateful for your positive feedback. It is always our goal to provide a wonderful backdrop for our guests' travels and we are delighted to have been a part of your memorable stay. We sincerely hope to welcome you back soon for another fantastic experience! Best, Jeffrey Lawn, GM

Dear Scott, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Jeffrey Lawn GM

Dear Ismael, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Jeffrey Lawn, GM

Dear Stephanie, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Jeffrey Lawn, GM

Dear Carol, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Jeffrey Lawn, GM

Dear gregory, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Sheraton. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Jeffrey Lawn GM

Dear Brigitte, Thank you for taking the time to write a review. I am deeply sorry for the inconvenience of the pool closure, but the repair was necessary to maintain the quality of the hotel and to serve our Guests better. My heartfelt apologies for the frustration that our hotel maintenance and lack of attention to detail caused, but we hope you will return to enjoy an even better stay next time. Sincerely, Jeffrey Lawn, GM

Dear Sara, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Jeffrey Lawn GM

Dear Simon, I'm sorry that your time with us was not satisfactory, and I'm at your service should you like to discuss this in more detail. Thank you for your time in sharing a review. Sincerely, Jeffrey Lawn, GM

Dear LINDA, We are delighted that your stay was nothing short of exceptional. We hope to host you again soon! Best, Jeffrey Lawn, GM

Dear Angie, We love hearing guests say they will stay with us again! Thank you for your glowing feedback, as well as for giving us some areas of improvement. We strive to be the best hotel in Grand Rapids, and our guests help us achieve that goal by sharing their thoughts about our Sheraton. Please find a reason to visit again soon. Best, Jeffrey Lawn, GM

Dear Amanda, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Jeffrey Lawn, GM

Dear joanne, We build our brand on great service and experiences, as well as the hope that our guests will tell others about their awesome stay. Thank you so much for sharing this great review with other travelers to help get the word out that our Sheraton is top-notch. Please come see us again soon. Best, Matthew Bryant, GM

Dear terry, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon. Best, Matthew Bryant, GM

Dear Sung, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Matthew Bryant, GM

Dear Allan, Thank you for your feedback. We want to ensure that we do the best job for you and all of our guests so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back for an even better stay next time. Best, Matthew Bryant, GM

Dear Ashley, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Matthew Bryant, GM

Dear A, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review, and we hope to see you again. Best, Matthew Bryant, GM

Dear Neal, We appreciate your review. Your valuable feedback is important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Matthew Bryant, GM

Dear Anonymous, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Matthew Bryant, GM

Dear Willie, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jeffrey Lawn, GM

Dear Anne, Sorry to hear your stay was just okay. We appreciate your feedback and hope to exceed your expectations on your next visit to the area. Sincerely, Matthew Bryant General Manager

Dear Tevin, Sorry to hear your stay was just okay. We appreciate your feedback and hope to exceed your expectations on your next visit to the area. Sincerely, Matthew Bryant General Manager