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关于WoodSpring Suites大急流城肯特伍德的点评

2.5 out of 5
WoodSpring Suites大急流城肯特伍德
3090 Lake Eastbrook Blvd, Grand Rapids, MI

点评

8.4

很好

10 分 - 超赞。93 条好评,共有 167 条点评" "
8 分 - 还可以。34 条好评,共有 167 条点评" "
6 分 - 一般。25 条好评,共有 167 条点评" "
4 分 - 很差。7 条好评,共有 167 条点评" "
2 分 - 糟糕。8 条好评,共有 167 条点评" "

9.2/10

清洁度

8.6/10

员工和服务

7.2/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

4/10 很差

Ruben

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t like that the mattress is too noisy and the pillows were too small, everything else was good
2024 年 5 月入住 5 晚

10/10 超赞

Jonathan

带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lady at the front is very nice and was very informative with any questions. Very clean property and everyone seems to follow the rules here which makes it a nice place to stay at. Rooms are comfortable and kitchen nook is very modern with glass stovetop and a full fridge. P
2024 年 5 月入住 2 晚

10/10 超赞

royce

满意:清洁度、员工和服务、住宿条件和设施
awesome staff
2024 年 5 月入住 3 晚

6/10 一般

Mandie

满意:员工和服务
2024 年 4 月入住 2 晚
Joe - General Manager 于 2024年05月23日 的回复
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Mandie. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

10/10 超赞

Nicholas

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The amenities are excellent for the price - my room had two burners and a full sized fridge, with fairly ample counter space and several drawers. The hotel is very close to a Whole Foods, Meijer, and Walmart, as well as some locally-owned and chain restaurants. Downtown Grand Rapids is very easy to drive to from here.
2024 年 5 月入住 3 晚
Joe - General Manager 于 2024年05月21日 的回复
Thank you so much for your kind words and ratings, Nicolas! We loved hosting you and would love to see you again the next time you are in the area!

4/10 很差

kamille

团体旅客
满意:清洁度
不满意:服务设施
I booked this hotel due to me staying for about a week. I was intending to use the kitchen, but upon arrival it was found that there are additional charges for pots/pans, dishes, and cutlery. They also charge you for a room cleaning during your stay. I have never once in my life stayed at a hotel where the tools for an amenity had to be bought. Honestly, I'd never stay here again. On top of their little scheme for a little more cash, the walls are INCREDIBLY thin. When walking through the halls you can hear occupants in their rooms watching tv or talking. I had to listen to the couple in the room next door have intercourse and fight multiple times during my stay. For an extended stay hotel, you would think they would prioritize their patrons comfort. That is simply not the case for this hotel.
2024 年 5 月入住 6 晚
Joe - General Manger 于 2024年05月16日 的回复
Thank you for your review. We sincerely apologize for the issues you had during your time with us, and that you were not aware of our unique amenity offerings. Since we are more of an extended stay, we offer a customized experience where you only pay for the items that you need or want to use. This helps us keep our rates super low and affordable. We do offer rooms that come fully equipped with cookware/dishes, unfortunately this is not the room type you booked or paid for. We can't apologize enough that you did not enjoy your stay and wish you all the best in your future travels.

10/10 超赞

Henok

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The front desk was amazing guys thank you!!!!
2024 年 5 月入住 2 晚
Joe - General Manager 于 2024年05月15日 的回复
Thank you so much for your kind words and ratings, Henok! We loved hosting you and would love to see you again the next time you are in the area!

8/10 还可以

Warren

满意:住宿条件和设施,清洁度
不满意:员工和服务
2024 年 5 月入住 5 晚
Joe - General Manager 于 2024年05月15日 的回复
We are so happy to see that you enjoyed your time with us, Warren! We truly appreciate you taking the time to rate us! Please come back to see us soon!

6/10 一般

Casey

与家人及幼儿出行
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
No one working the front desk, waited to check in for at least 15 minutes for someone to show up after calling.
2024 年 5 月入住 1 晚
Joe - General Manager 于 2024年05月14日 的回复
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.

6/10 一般

Mary

满意:员工和服务,清洁度
Pros: the room was clean, bed comfortable, easy parking, the room was up to date. The front desk was very helpful resolving an issue I encountered. Cons: if you are a light sleeper this hotel is not for you. Any sound carriers up through the floor. At times I could hear the conversation being said, not muffled, literally I could hear what was being said. The people weren't exceptionally loud just a matter of no carpeting and all hard surfaces allows sound to easily travel. My lesson is to closely review room pictures and avoid rooms like this.
2024 年 5 月入住 2 晚
Joe - General Manager 于 2024年05月6日 的回复
Thank you for taking the time to rate and review your time with us, Mary. We are happy to see that you enjoyed our staff, but hate to see that you experienced issues with noise levels. Thank you for allowing us to host you and we wish you all the best in your future travels.

6/10 一般

Rajeev

满意:住宿条件和设施
2024 年 4 月入住 12 晚
Joe - General Manager 于 2024年05月6日 的回复
Thank you for reviewing your stay with us, Rajeev. We hope your overall stay met your needs and that you'll come again to see our improvements.

10/10 超赞

Victoria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really liked having a kitchenette, I'd rather have that than a continental breakfast served. Very reasonable rates! Really nice staff, very helpful even though they were very busy.
2024 年 4 月入住 7 晚
Joe - General Manager 于 2024年05月2日 的回复
Hello Victoria. Thank you for taking the time to rate and review your stay with us. We are ecstatic to see that our team did such a wonderful job showing you an exceptional experience!

6/10 一般

Mitchell

满意:住宿条件和设施,清洁度
quiet
2024 年 4 月入住 2 晚
Joe - General Manager 于 2024年05月2日 的回复
Thank you for staying with us! We truly appreciate you taking the time to rate us!

10/10 超赞

Kelsey

2024 年 4 月入住 1 晚
Joe - General Manager 于 2024年05月21日 的回复
We are so happy to see that you enjoyed your time with us, Kelsey! We truly appreciate you taking the time to rate us! Please come back to see us soon!

10/10 超赞

Kelsey

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
It was new and great!
2024 年 4 月入住 1 晚
Joe - General Manager 于 2024年04月30日 的回复
We are so happy to know that you enjoyed your time at our hotel, Kelsey! We hope to see you again the next time you are in the area!

6/10 一般

WILLIAM

满意:住宿条件和设施,员工和服务
Very clean but not quiet at all. Other guests very noisy. Especially due to floors being laminated. You could hear everything the person above your room was doing especially if they dropped something. Woke me up a lot.
2024 年 4 月入住 1 晚
Joe - General Manager 于 2024年04月24日 的回复
Thank you for the review of your time spent at our hotel, William. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.

10/10 超赞

Katelynn

与配偶出行
I don’t like going out to eat much and prefer cooking my own food so having that kitchen and extra space was really great. Everything was super nice and it was a great stay
2024 年 4 月入住 2 晚
Joe - General Manager 于 2024年04月29日 的回复
We are so happy to know that you enjoyed your time at our hotel, Katelynn! We hope to see you again the next time you are in the area!

8/10 还可以

Sandra

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Joe - General Manager 于 2024年04月16日 的回复
We are so happy to know that you enjoyed your time at our hotel, Sandra! We hope to see you again the next time you are in the area!

6/10 一般

Veronica

与配偶出行
满意:住宿条件和设施,清洁度
Check in was a little rocky but overall my boyfriend and I had a good night. We waited about 10 minutes before we were finally checked in as there was no hotel staff upfront,
2024 年 4 月入住 1 晚
Joe - Huebner 于 2024年04月15日 的回复
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.

10/10 超赞

royce

满意:清洁度、员工和服务、住宿条件和设施
very nice
2024 年 4 月入住 6 晚
Joe - General Manager 于 2024年04月15日 的回复
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay, Royce! Thank you so much for choosing WoodSpring Suites!

8/10 还可以

David

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed at Woodspring Suites twice now. The rooms have been clean and convenient. Our dog has be welcomed--which we appreciate. We would give 5 stars al around if there was coffee available earlier in the morning. There is one coffee machine in the lobby, but it is not operating until 8am. I hope that can be changed.
2024 年 4 月入住 1 晚
Joe - General Manager 于 2024年04月15日 的回复
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

8/10 还可以

Christopher

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a good price and clean. Sure, it was barebones, but that was okay.
2024 年 4 月入住 1 晚
Joe - General Manager 于 2024年04月9日 的回复
Thanks for the amazing rating and terrific comment! We are absolutely delighted that you enjoyed a great stay with us. #MadeOurDay

10/10 超赞

Maricela

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Joe - General Manager 于 2024年04月9日 的回复
We are so happy to know that you enjoyed your time at our hotel, Maricela! We hope to see you again the next time you are in the area!

10/10 超赞

Sophia

2024 年 4 月入住 1 晚
Joe - General Manager 于 2024年04月29日 的回复
Thanks for the amazing rating! We are absolutely delighted that you enjoyed a great stay with us. #MadeOurDay

2/10 糟糕

keshia

与配偶出行
不满意:员工和服务、服务设施、住宿条件和设施
This property is very poorly ran and very unprofessional they offer you a kitchen but you have to pay for the dishes the price is over rated the cable did not work in our first room and instead of just switching us the staff had to check as if she could fix it but couldn’t it was very invasive and she was very weird check out time this called they knocked and was very aggressive I will not being staying at this hotel ever again
2024 年 3 月入住 1 晚
Joe - General Manager 于 2024年03月22日 的回复
Thank you for your review. We sincerely apologize for the issues you had during your time with us, and that you were not aware of our unique amenity offerings. Since we are more of an extended stay, we offer a customized experience where you only pay for the items that you need or want to use. This helps us keep our rates super low and affordable. We can't apologize enough that you did not enjoy your stay and wish you all the best in your future travels.

10/10 超赞

Elizabeth

2024 年 3 月入住 1 晚
Joe - General Manager 于 2024年04月9日 的回复
Thank you for such a wonderful rating, Elizabeth! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way!

10/10 超赞

Scott

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at check in was the best!
2024 年 3 月入住 1 晚
Joe - General Manager 于 2024年03月18日 的回复
It makes us so happy to see such positive feedback regarding your experience at our hotel, Scott! Our staff will be so pleased to learn of your high praise and would love to welcome you back the next time your travels bring you to the area!

10/10 超赞

Robert

与配偶出行
满意:住宿条件和设施
All of the staff were very nice & efficient
2024 年 2 月入住 28 晚
Joe - General Manager 于 2024年03月18日 的回复
Thank you for such a wonderful rating, Robert! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way!

10/10 超赞

Maria

满意:清洁度、员工和服务、住宿条件和设施
The hotel is also an extended stay so there are residents there. If you get there after hours to check in, you have to call in to get someone to come down to get you checked in. Other than that, it was great!
2024 年 3 月入住 1 晚
Joe - General Manager 于 2024年03月13日 的回复
We are so happy to see that you enjoyed your time with us, Maria! We truly appreciate you taking the time to rate us! Please come back to see us soon!

6/10 一般

Emily

2024 年 3 月入住 1 晚
Joe - General Manager 于 2024年03月14日 的回复
Thank you for reviewing your stay with us, Emily. We hope your overall stay met your needs and that you'll back and see us again.

8/10 还可以

Alina

满意:住宿条件和设施,清洁度
Convenient to have a stove and a full size fridge
2024 年 3 月入住 1 晚
Joe - General Manager 于 2024年03月12日 的回复
We are so happy to see that you enjoyed your time with us, Alina! We truly appreciate you taking the time to rate us! Please come back to see us soon!

8/10 还可以

Christopher Hazel

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
Joe - General Manager 于 2024年03月12日 的回复
We are so happy to know that you enjoyed your time at our hotel, Christopher! We hope to see you again the next time you are in the area!

10/10 超赞

Leroy

满意:清洁度、员工和服务、住宿条件和设施
It was good for the price
2024 年 3 月入住 2 晚
Joe - General Manager 于 2024年03月12日 的回复
Thank you for such a wonderful rating, Leroy! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way

10/10 超赞

Brittany

带宠物出行, 与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
I liked everything about Woodsprings it was so relaxing there no noise very quiet, the staff and mangers were so awesome ,and it was very clean and well kept probably the clearest Hotel ive ever stayed at i would for sure go back ,also the laundry facility was great my clothes got so clean and absolutely no lint you know its a clean place when its like that !!!!
2024 年 3 月入住 7 晚
Joe - General Manager 于 2024年03月12日 的回复
Thank you so much for your kind words and ratings, Brittany! We loved hosting you and would love to see you again the next time you are in the area!

10/10 超赞

Lauren

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Joe - General Manager 于 2024年03月12日 的回复
We are so happy to know that you enjoyed your time at our hotel, Lauren! We hope to see you again the next time you are in the area!

8/10 还可以

Kate

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed for 1 night to attend a concert. The hotel itself is very nice however our room did have a strong odor and the noise from the next room over was very loud. Overall a very welcoming place and good for short and extended stays.
2024 年 3 月入住 1 晚
Joe - General Manager 于 2024年03月12日 的回复
Thank you for the review of your time spent at our hotel, Kate. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.

6/10 一般

Ciearra

2024 年 2 月入住 2 晚
Joe - General Manager 于 2024年03月25日 的回复
Thank you for reviewing your stay with us, Ciearra. We hope your overall stay met your needs.

10/10 超赞

GLORIA

满意:清洁度、员工和服务、住宿条件和设施
Very clean and comfortable beds.
2024 年 2 月入住 1 晚
Joe - General Manager 于 2024年02月29日 的回复
We are so happy to see that you enjoyed your time with us, Gloria! We truly appreciate you taking the time to rate us! Please come back to see us soon!

8/10 还可以

Julie

满意:清洁度、员工和服务、住宿条件和设施
Very clean, conveniently located.
2024 年 2 月入住 2 晚
Joe - General Manager 于 2024年02月29日 的回复
We are so happy to know that you enjoyed your time at our hotel, Julie! We hope to see you again the next time you are in the area!

10/10 超赞

Tamika

满意:清洁度、员工和服务、住宿条件和设施
I was really impressed with the cleanliness of the hotel
2024 年 2 月入住 1 晚
Joe - General Manager 于 2024年02月29日 的回复
Thank you so much for your kind words and ratings, Tamika! We will pass on your comments to our housekeeping department.

6/10 一般

Diana

满意:住宿条件和设施,清洁度
不满意:员工和服务
2024 年 2 月入住 2 晚
Joe - General Manager 于 2024年02月29日 的回复
Thank you for taking the time to review your recent stay at our hotel, Diana. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay.

10/10 超赞

Senad

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Joe - General Manager 于 2024年02月29日 的回复
We are so happy to know that you enjoyed your time at our hotel, Senad! We hope to see you again the next time you are in the area!

10/10 超赞

Alexandra

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was great loved everthing
2024 年 2 月入住 7 晚
Joe - General Manager 于 2024年02月29日 的回复
Hello Alexandra. Thank you for taking the time to rate and review your stay with us. We are ecstatic to see that our team did such a wonderful job showing you an exceptional experience! Please come back to see us again soon!

4/10 很差

Mary,Wyoming

与家人出行, 商务旅客
They had no one in front of desk no breakfast no pots pans dishes in room no one could come change my bed they said they don’t do that only if I stayed 11 days would not stay there ever and I need my money back customer service horrible
2024 年 2 月入住 7 晚
Joe - General Manager 于 2024年02月29日 的回复
Thank you for sharing your experience as we truly value the opinions of our guests. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

10/10 超赞

Samantha

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 2 月入住 1 晚
Joe - General Manager 于 2024年02月29日 的回复
Thank you for such a wonderful rating, Samantha! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way!

10/10 超赞

Daniel

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is VERY clean and nice, safe, great price. Not many amenities, (like no breakfast, no cups in the room, only coffee in the lobby in the morning [with cups, only morning]). But exceptionally clean and nice. Like their motto, "Simple Done Better". And, no staff available during the night if you get locked out. It is a nice, clean, safe, quiet "extended stay" for a great price (at least a great price when I stayed).
2024 年 2 月入住 1 晚
Joe - General Manager 于 2024年02月29日 的回复
We are so happy to know that you enjoyed your time at our hotel, Daniel! Since we are more of an extended stay, we offer a customized experience where you only pay for the items that you need or want to use. This helps us keep our rates super low and affordable. Thanks again for staying with us!

10/10 超赞

Pedro

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean
Water on the bathroom floor from cleaning before staying over all excelente
2024 年 2 月入住 1 晚
Joe - General Manager 于 2024年02月29日 的回复
Thank you for rating and reviewing your stay with us, Pedro. We apologize that you arrived to a wet bathroom floor, sometimes they take a bit longer to try after mopping. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

10/10 超赞

bryan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Joe - General Manager 于 2024年02月29日 的回复
We are so happy to see that you enjoyed your time with us, Bryan! We truly appreciate you taking the time to rate us! Please come back to see us soon!

4/10 很差

Alicia

与配偶出行, 商务旅客
不满意:住宿条件和设施,员工和服务
We had to wait for the front desk person to show up because they close at 7pm
2024 年 1 月入住 1 晚
Joe - General Manager 于 2024年02月29日 的回复
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We do have limited office hours, however there is always some on site to assist our guests with after hour needs. We wish you the best in your future travels.

10/10 超赞

Jacob

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were friendly and the room was nice and clean. Definitely recommend
2024 年 1 月入住 1 晚
Joe - General Manager 于 2024年02月29日 的回复
It makes us so happy to see such positive feedback regarding your experience at our hotel, Jacob! Our staff will be so pleased to learn of your high praise and would love to welcome you back the next time your travels bring you to the area!