"Great hotel in a great location with wonderful staff.
Will start with some room oddities and annoyances:
- half the plugs in the room did not fit our UK adapters, which included the one in the bathroom and both behind both nightstands, where we would charge our phones.
- Ridiculous, comically small garbage cans, particularly in the bathroom.
- no drawers to put clothes away in. Only 1 closet. Biggest annoyance
- you have to book the pool in advance. 30 minute time slots
Positives:
- Great location, 10 minute walk to Waterloo station and the Eye
- Good bathroom. Nice comfy tub and great water pressure in the shower
- Comfortable beds
- Good in-hotel restaurants. Joel being higher end dining (we went, it was good) and ICHI, a sushi restaurant (we did not go). The hotel lounge Primo was fabulous for drinks, munchies and people watching
- Natalia in the Joel restaurant and Maleeha and Hanan in the lounge provided us wonderful 5 star service
- Rooms service was good quality food and delivered fairly fast. One of the best clubhouse sandwiches I’ve ever had. Good pizza for kids
- If we needed anything extra brought to our room (TP, towels), it was there within 10 minutes of calling front desk each time
Would definitely recommend as a nice hotel with good amenities and a superior location"