露台

关于高诺伊达萨沃伊服务公寓的点评

4 out of 5
高诺伊达萨沃伊服务公寓
Ansal Plaza Destination Point 1 C, Institutional Ar, Greater Noida, Uttar Pradesh

点评

6.6
10 分 - 超赞。5 条好评,共有 40 条点评" "
8 分 - 还可以。16 条好评,共有 40 条点评" "
6 分 - 一般。7 条好评,共有 40 条点评" "
4 分 - 很差。7 条好评,共有 40 条点评" "
2 分 - 糟糕。5 条好评,共有 40 条点评" "

7.0/10

清洁度

6.6/10

员工和服务

6.4/10

服务设施

7.0/10

住宿条件和设施

8.0/10

环保

点评

4/10 很差

JIANHUI

满意:员工和服务
不满意:客房舒适度
1.breakfast:poor breakfast. the egg is bad with terrible smell. 2. room makeup: somebody clear the room, and drink the bottle water in my room, but left half bottle unfinished in my desk. also no new bottle water supplied. 3. no hanger. 4. taxi to airport: hotel collect india rubi 2700, while uber collect only about 700rubi.
2018 年 8 月入住 5 晚
Savoy Suites Greater Noida 于 2024年02月8日 的回复
Dear Jianhui,Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. We understand that the breakfast did not meet your expectations and we will address this with our team to ensure better quality. We apologize for any inconvenience caused by the cleanliness of your room and the lack of supplied water. We will make sure to improve our housekeeping services and provide sufficient amenities for our guests. We apologize for the unavailability of hangers in your room and will take this into consideration for future improvements. Regarding the taxi to the airport, we regret any inconvenience caused by the pricing difference. We will look into this matter and take necessary actions if required. Thank you for bringing these concerns to our attention.RegardsSusheel KumarRevenue Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
便利
酒店跟一个MALL连在一起,买东西很方便,离展览中心只有1公里的距离,步行可达。
Savoy Suites Greater Noida 于 2024年02月10日 的回复
尊敬的顾客,感谢您分享您最近的入住体验。我们很高兴得知您对我们酒店的位置感到满意,尤其是与购物中心相连,这为您购物提供了极大的便利。而且,我们离展览中心只有1公里的距离,步行即可到达,这让我们感到非常自豪。我们一直致力于为客人提供方便快捷的服务,并确保他们的住宿体验愉快。您的反馈对我们来说非常重要,我们会继续努力,确保我们的位置和便利设施能够满足客人的需求。再次感谢您选择我们酒店入住,期待着能够再次欢迎您的光临。诚挚地,Susheel Kumar收益经理

10/10 超赞

RAJAN,Glasgow

满意:清洁度、员工和服务、住宿条件和设施
One of the best experience I had staying with my family.
2023 年 6 月入住 1 晚

8/10 还可以

Rajesh

2022 年 5 月入住 2 晚

10/10 超赞

Sandeep

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Customer friendliness
2022 年 3 月入住 1 晚

4/10 很差

Manish

与家人出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
Accessibility
2021 年 12 月入住 1 晚
Susheel Kumar 于 2021年12月23日 的回复
Dear Mr. Manish. Greetings from “Savoy Suites Greater Noida”. Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We sincerely regret for the inconvenience faced by you during your stay with us. We have taken up the matter and guided the staff accordingly. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at susheel.kumar@ascothospitality.in, if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back. Regards Susheel Kumar Revenue Manager

8/10 还可以

Kaushik

2021 年 9 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意:员工和服务,清洁度
S Sood
Average stay
2020 年 7 月入住 1 晚

2/10 糟糕

Bhavesh

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pls don’t book this hotel at any cost. Nothing is working we called so many times reception to fix the ac and it was never fixed they ruin our night.
2020 年 7 月入住 1 晚

8/10 还可以

Amit

商务旅客
满意:客房舒适度,住宿条件和设施
Okay for Greater Noida
Nice spacious rooms next to the Metro station
2020 年 1 月入住 2 晚

4/10 很差

真实旅客

商务旅客
不满意:客房舒适度
Its was ok....The property is good but not maintained well. Rooms doesnt smell fresh, they do even charge for shaving kit , dental kit etc. Linen are not those cleat that it should be for the tariff they charge to customer.
2020 年 1 月入住 1 晚

6/10 一般

Prahlad

与家人出行
不满意:住宿条件和设施,清洁度
Kitchen faucet loose, bath sink not draining well, on 2nd day bath towel smelling.
2019 年 11 月入住 2 晚

4/10 很差

CHUN JUNG

2019 年 11 月入住 1 晚

10/10 超赞

NEHA

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 2 晚

4/10 很差

JUNG HWI

2019 年 11 月入住 2 晚

6/10 一般

Vikrant

与家人出行, 商务旅客
不满意:清洁度
Food was good but cleanliness and hospitality was not upto the mark in comparison to hotel booking charge
2019 年 9 月入住 1 晚
Hotel Manager 于 2019年09月9日 的回复
It was a pleasure to have you as our guests and thank you for taking the time to write a review. I am so glad that you enjoyed our food. we were disappointed about your experience in cleanliness, where we failed to meet your expectations this time. We have shared your experience with our concerned team for their immediate attention. we hope to have the opportunity to welcome you back to Savoy Suites where we feel sure you will find our services much more improved. kind regards

6/10 一般

真实旅客

与家人出行
满意:员工和服务
location good, infrastructure need revamping and overhauling.
2019 年 6 月入住 1 晚

8/10 还可以

Deepali

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 1 晚
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear Deepali,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you had a good experience during your time at our hotel.Your satisfaction is our top priority, and we're grateful for your feedback. Your rating serves as encouragement for our team to continue delivering excellent service to all our guests.We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Susheel KumarRevenue Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 1 晚
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear Guest,Thank you for your recent stay and for taking the time to rate our hotel positively. We're delighted to hear that you had a good experience with us.Your feedback is greatly appreciated and serves as motivation for our team to continue delivering exceptional service. We're glad we could meet your expectations, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Susheel KumarRevenue Manager

6/10 一般

真实旅客

不满意:员工和服务
2019 年 2 月入住 4 晚
Savoy Suites Greater Noida 于 2024年02月14日 的回复
Dear Anonymous,We're sorry to hear about your recent negative experience. Your satisfaction is important to us, and we'd like to make things right. Please accept our apologies and let us know how we can improve.Looking forward to your feedback.Regards,Susheel KumarRevenue Manager

2/10 糟糕

真实旅客

Expedia charge lots of money and give us Studio room for 2 people so next time we don't come back to you and also without breakfast then what you charge 5300 RS berry bad poour Expedia.
2019 年 1 月入住 1 晚
Savoy Suites Greater Noida 于 2024年02月8日 的回复
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience caused. We understand your disappointment regarding the room and the absence of breakfast. We value your feedback, and we will make sure to address it with our team. We hope to have the opportunity to provide you with a better experience in the future.RegardsSusheel KumarRevenue Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 3 晚
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear [Name],Thank you for your recent stay and for taking the time to rate our hotel positively. We're delighted to hear that you had a good experience with us.Your feedback is greatly appreciated and serves as motivation for our team to continue delivering exceptional service. We're glad we could meet your expectations, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Susheel KumarRevenue Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel, good ambience, good facilities.. Food also very good, clean swimming pool.. Spa and gaming zone was not there. Mainly working crowd was there, not family guests.
2018 年 9 月入住 2 晚
Savoy Suites Greater Noida 于 2024年02月8日 的回复
Dear Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay at Savoy Suites Greater Noida. We appreciate your kind words about our hotel, ambience, and facilities. It's great to know that you also liked our food and clean swimming pool. We apologize for any inconvenience caused by the absence of a spa and gaming zone. We value your feedback and will take it into consideration for future improvements. We strive to cater to all types of guests, including families, and we appreciate your feedback regarding the mix of guests during your stay. We hope to welcome you back soon for another enjoyable experience.RegardsSusheel KumarRevenue Manager

8/10 还可以

ARIZ

Good
2018 年 8 月入住 1 晚
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear ARIZ,Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had a positive experience.Your satisfaction is our top priority, and we're thrilled that you found your stay enjoyable. We appreciate your feedback and hope to have the pleasure of hosting you again soon.Best regards,Susheel KumarRevenue Manager

2/10 糟糕

真实旅客

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
room was big in size but the toilet seats are broken one and there is dust in all over the room . Bedsheets and pilow covers are also in bad conditions and the Washbasin was also in damage condition waste water was not going in it. l will not recommend this hotel to anyone. l am totally unhappy.
2018 年 5 月入住 1 晚
Savoy Suites Greater Noida 于 2024年02月8日 的回复
Dear Guest,We apologize for the inconvenience caused during your stay. We understand the importance of a well-maintained room for our guests. Our team will promptly address the issues you mentioned regarding the toilet seats, dust, bedding, pillow covers, and washbasin. We appreciate your feedback and will take necessary steps to ensure a better experience for our guests.RegardsSusheel KumarRevenue Manager

2/10 糟糕

真实旅客

不满意:住宿条件和设施,员工和服务
2018 年 5 月入住 2 晚
Savoy Suites Greater Noida 于 2024年02月14日 的回复
Dear Anonymous,We regret to learn that your recent stay with us did not meet your expectations. Please accept our sincere apologies for any shortcomings you encountered. Rest assured, we are committed to addressing the issues you've raised and ensuring that your next experience with us surpasses your expectations. Your feedback is invaluable, and we appreciate the opportunity to improve.Kind regards,Susheel KumarRevenue Manager

8/10 还可以

Raj,Saharanpur

满意:住宿条件和设施,员工和服务
Amazing stay
Hotel was awesome and hotelier we met Abdul Qadir was really helpful. Expedia shows us breakfast was included while booking but it was not mentioned in hotel itinary. Expedia experience sucks ths time. But thanx to Qadir to make it pleasant with hotel side
2018 年 4 月入住 1 晚
Savoy Suites Greater Noida 于 2024年02月8日 的回复
Dear Raj,Thank you so much for your kind words and for choosing our hotel. We're thrilled to hear that you had an awesome stay and that Abdul Qadir provided excellent assistance. We apologize for any confusion regarding the breakfast inclusion. Your feedback regarding the Expedia experience is duly noted. We'll continue to work with our partners to provide accurate information. We hope to welcome you back soon for another pleasant experience.RegardsSusheel KumarRevenue Manager

4/10 很差

Kohsuke

不满意:员工和服务,清洁度
がっかり。
チェックアウト時に明細書がPCトラブルで出せないと言われ、後日、メールにて発送すると言われたが、いまだに連絡ない。チェックイン時にフロントに一人、奥に一人いたが、フロントの人は前の客の対応に時間がかかっいるのにもかかわらず、奥の人は何も対応せず。インドだから仕方ないかもしれないが、部屋で小ゴキブリ2匹に遭遇。
2017 年 8 月入住 3 晚
Thank you for taking the time to share your comments with us. We were disappointed to learn that on this occasion we failed to meet your expectations regarding your stay and apologise for the experience you had received. We have taken this very seriously and shared your experience with our Front Office management team for their immediate attention. We hope to have the opportunity to welcome you back to The Savoy. Kind regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 7 月入住 2 晚
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear Guest,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you had a good experience during your time at our hotel.Your satisfaction is our top priority, and we're grateful for your feedback. Your rating serves as encouragement for our team to continue delivering excellent service to all our guests.We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Susheel KumarRevenue Manager

8/10 还可以

Vivek

满意:清洁度、住宿条件和设施、客房舒适度
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear Guest,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you had a good experience during your time at our hotel.Your satisfaction is our top priority, and we're grateful for your feedback. Your rating serves as encouragement for our team to continue delivering excellent service to all our guests.We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Susheel KumarRevenue Manager

8/10 还可以

shahid

满意:清洁度、住宿条件和设施、客房舒适度
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear Guest,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you had a good experience during your time at our hotel.Your satisfaction is our top priority, and we're grateful for your feedback. Your rating serves as encouragement for our team to continue delivering excellent service to all our guests.We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Susheel KumarRevenue Manager

2/10 糟糕

真实旅客

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointing: dirty, A/C & hot water not working
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear about the issues you experienced during your stay, including cleanliness concerns and problems with the air conditioning and hot water.Ensuring a comfortable and pleasant stay for all our guests is our top priority, and we regret that we did not meet your expectations in this regard.Your comments are valuable to us, and we will address these issues promptly with our team to ensure they are resolved for future guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Best regards,Susheel KumarRevenue Manager

8/10 还可以

Ramesh,Karur,india.

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Decent hotel in greater noida.
A five star property decor given to you in affordable tariffs.
Savoy Suites Greater Noida 于 2024年02月8日 的回复
Dear Ramesh,Thank you for leaving a five-star review for Savoy Suites Greater Noida! We're glad to hear that you found our property decor to be impressive. We always strive to provide affordable tariffs for our valued guests. We appreciate your feedback!RegardsSusheel KumarRevenue Manager

6/10 一般

ALf,JSM

满意:客房舒适度,清洁度
Well appointed rooms
Comfortable
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear ALf,Thank you for your recent visit and for sharing your rating. We're thrilled to hear that you had a great experience during your time at our hotel.Your feedback is important to us, and we're delighted that you found your stay satisfactory. We strive to provide excellent service to all our guests, and we're grateful for your acknowledgment.We look forward to the opportunity of welcoming you back for another wonderful stay in the future.Warm regards,Susheel KumarRevenue Manager

8/10 还可以

Joseph Mathew,Thrissur

满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Great Location
Even though it is a hotel, it is more like a serviced apartment.Hence dont expect a bell boy or a "yes Sir" Reception.But very nice location especially for those who come for Exhibition Purpose and Business.Fast Food is plenty available in the complex associated and location is easy accessible to Auto and public conveyance.Room are neat.
Savoy Suites Greater Noida 于 2024年02月8日 的回复
Dear Joseph,Thank you for your feedback! We appreciate your kind words about our hotel. We aim to provide a comfortable and convenient experience for all our guests. We are delighted to hear that you found our location convenient and the rooms neat. We understand your expectations and we strive to offer a unique blend of hotel and serviced apartment experience. We value your feedback and look forward to welcoming you back in the future.RegardsSusheel KumarRevenue Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear Guest,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you had a good experience during your time at our hotel.Your satisfaction is our top priority, and we're grateful for your feedback. Your rating serves as encouragement for our team to continue delivering excellent service to all our guests.We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Susheel KumarRevenue Manager

6/10 一般

Praveen,Singapore

满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Great Value
i stayed at Savoy for 3 nights. It was ideally located as I was attending a conference at the Expo center. I would have given the hotel a rating of 5 if it wasn't for the fact that the rooms have no heating! January is a very cold month in Greater Noida and the hotel had no alternate arrangements to make up for the lack of central heating.
Savoy Suites Greater Noida 于 2024年02月8日 的回复
Dear Praveen,Thank you for choosing to stay at Savoy Suites Greater Noida during your visit for the conference at the Expo center. We appreciate your feedback and are glad to hear that our location suited your needs. We understand that the lack of central heating in the rooms during your stay was an inconvenience. We apologize for any discomfort caused and will take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.RegardsSusheel KumarRevenue Manager

6/10 一般

真实旅客

不满意:员工和服务
Not bad hotel, but poor service
After arriving at 2.15 am in the morning and having paid for 2 rooms through Expedia, they had only reserved 1 room. Then waited 90 mins to work out why there was only 1 room reserved, even though I had email confirmation from Expedia. Finally the guy at the front desk decided to contact the manager. After going through the same issue for the 4th time, with the manager, I lost the plot with the manager and after a few choice words, we had a room within 5 minutes. Then went to the room and the key would not work, after replacing it twice. Next morning, found that there were 2 other people that had the same problem with their room key.
Savoy Suites Greater Noida 于 2024年02月8日 的回复
Dear Guest,Thank you for sharing your feedback with us. We deeply apologize for the inconvenience you faced during your stay. We understand the frustration caused by the room reservation and key card issues. We will address these concerns with our team and take necessary steps to ensure that such incidents do not occur in the future. We appreciate your patience and hope to have the opportunity to serve you better next time.RegardsSusheel KumarRevenue Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Savoy Suites Greater Noida 于 2024年02月10日 的回复
Dear Guest,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you had a good experience during your time at our hotel.Your satisfaction is our top priority, and we're grateful for your feedback. Your rating serves as encouragement for our team to continue delivering excellent service to all our guests.We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Susheel KumarRevenue Manager