I had to check out a few minutes after checking in due to seeing bed bugs in the room/bed. Front desk staff was professional but wasn’t able to help due to her not being a manager. I waiting to be refunded by Expedia upon investigation
Shapail
於 2025 年 7 月住了 1 晚
6/10 一般
Sharita (Jacksonville)
2025 年 7 月 5 日
不滿:整潔度和住宿狀況
Small room size
Sharita
於 2025 年 6 月住了 2 晚
8/10 不錯
Donna
伴侶同遊
2025 年 7 月 1 日
讚好:整潔度和職員與服務
The staff was very polite and attentive. Bed was comfortable. The room set up was awkward with the sink outside the bathroom. Tables/umbrelles around the pool were broken
Donna
於 2025 年 6 月住了 3 晚
10/10 優異
Theresa
親子同遊
2025 年 6 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed the night just to sleep before continuing our rd trip. Hotel was fine for that the only downfall was the curtain to the window didn’t go down so all the lights from the street were coming in not ideal when we just came to sleep but once we fell asleep no other issues. I would stay again family did have breakfast they said it was good oh and super close to a Walmart if you were staying longer and needed to do a store run.
Theresa
於 2025 年 6 月住了 1 晚
6/10 一般
Vanessa
家人同遊, 親子同遊, 寵物同遊
2025 年 6 月 23 日
讚好:整潔度和住宿狀況
Weekend stay---It was an okay stay, the staff was awesome, and great location with lots of restaurants... I didn't like the hotel breakfast and the beds was uncomfortable...Yes, I would stay here again...
Vanessa
於 2025 年 6 月住了 2 晚
6/10 一般
Cindee
伴侶同遊
2025 年 6 月 22 日
Very confusing to get to. Room blinds very hard to open and toilet wouldn’t always flush
Cindee
於 2025 年 6 月住了 2 晚
2/10 很差
Denstiny
2025 年 6 月 19 日
Denstiny
於 2025 年 6 月住了 1 晚
10/10 優異
Henry
2025 年 6 月 16 日
讚好:整潔度
Henry
於 2025 年 6 月住了 3 晚
10/10 優異
Helen (Louisville)
2025 年 6 月 12 日
讚好:整潔度、職員與服務和住宿狀況
The staff and service were great, and they got us in a room quickly. The bathtub had a little mold in corners, but otherwise everything was great.
Helen
於 2025 年 6 月住了 2 晚
10/10 優異
Melissa
2025 年 6 月 9 日
Melissa
於 2025 年 6 月住了 1 晚
10/10 優異
Maya
2025 年 6 月 5 日
讚好:整潔度、職員與服務和住宿狀況
Maya
於 2025 年 5 月住了 6 晚
10/10 優異
DWAYNE
家人同遊, 多人同遊
2025 年 5 月 26 日
讚好:整潔度、設施服務和住宿狀況
Very nice clean and spacious room. I will definitely stay there again.
DWAYNE
於 2025 年 5 月住了 1 晚
10/10 優異
Nicole (Washington)
家人同遊
2025 年 5 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Allof the staff were outstanding and very accomodating. The rooms were clean and well maintained.
Nicole
於 2025 年 5 月住了 3 晚
8/10 不錯
Nikki
2025 年 5 月 21 日
讚好:整潔度、職員與服務和住宿狀況
The standard which Hyatt properties hold.
Nikki
於 2025 年 5 月住了 1 晚
8/10 不錯
Miriam
2025 年 5 月 18 日
Miriam
於 2025 年 5 月住了 1 晚
6/10 一般
Claudia
家人同遊, 商務旅客
2025 年 5 月 17 日
讚好:整潔度、設施服務和住宿狀況
Me gusta ese hotel eh ido por varias ocasiones pero en la última visita.. me decepciono porque me hicieron un cobro del cual no dieron explicación y lo hicieron a los 18 dias despues de salir. Es algo muy incómodo y mas cuando no dan una explicación.
Claudia
於 2025 年 4 月住了 4 晚
6/10 一般
Kimberly
家人同遊
2025 年 5 月 10 日
讚好:職員與服務
Easy to book, friendly and professional staff
Kimberly
於 2025 年 5 月住了 1 晚
2/10 很差
Laura
2025 年 5 月 10 日
不滿:整潔度、職員與服務和住宿狀況
Negligent management and dirty bedding.
I started feeling ill with a scratchy throat, sinus and headache during my stay. Upon further inspecting the bedding in my room, I discovered that the comforter I had been sleeping under was extensively stained and harbored visible mold and mildew—issues that were not noticeable under normal lighting. Presenting significant health and hygiene concern and suggests a serious lapse in laundering and room inspection protocols.
I immediately reported the issue to the front desk agent. I left the comforter with a desk agent and they gave me a new set of sheets. I slept on the couch in the room on my last night.
Despite promptly notifying the on-site team, it has now been nearly two weeks without appropriate resolution. The hotel manager has been difficult to reach and slow to take meaningful action.
I have followed up multiple times via phone and email, only to be told a partial refund might be processed—while he continues to dismiss the presence of mold and mildew on my bedding.