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关于格林维尔温德姆阿美瑞辛酒店的点评

2 out of 5
格林维尔温德姆阿美瑞辛酒店
2525 W. Washington, Greenville, MI

点评

8.8

超赞

10 分 - 超赞。257 条好评,共有 428 条点评" "
8 分 - 还可以。115 条好评,共有 428 条点评" "
6 分 - 一般。33 条好评,共有 428 条点评" "
4 分 - 很差。10 条好评,共有 428 条点评" "
2 分 - 糟糕。13 条好评,共有 428 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Jessica

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly and organized staff. Decent rates. Facility and room was clean, great breakfast, the pool/hot tub and sauna were clean and amazing. So relaxing. Location near lots of shops, restaurants, and near a wonderful trail/park. Id consider a lil road trip to come back and stay and explore the area and use the pool etc.!
2024 年 5 月入住 2 晚
Brian - Guest Relations 于 2024年05月19日 的回复
Hearing that you had a comfortable stay is wonderful news to us. Thank you for your positive feedback, and we look forward to welcoming you back for another relaxing visit.

10/10 超赞

Vicki

满意:清洁度、员工和服务、住宿条件和设施
The entry way was very nice looking with lots of places to sit and relax. The front desk staff were kind.
2024 年 5 月入住 1 晚
Brian - Guest Relations 于 2024年05月20日 的回复
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

6/10 一般

Timothy,cross plains

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
Problem with wet mop odor in room Was offered different room but declined bcuz we only were sleeping in room
2024 年 5 月入住 2 晚
Brian - Guest Relations 于 2024年05月20日 的回复
We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention.

10/10 超赞

Donald

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
pleasant, uneventful stay. coffee available 24 hrs.
2024 年 5 月入住 3 晚
Brian - Guest Relations 于 2024年05月13日 的回复
Thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and hope to see you again soon.

10/10 超赞

Angelica

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thank you for having a crib for our baby. We appreciate how great the service was!
2024 年 5 月入住 1 晚
Brian - Guest Relations 于 2024年05月5日 的回复
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

6/10 一般

Ryan

满意:员工和服务,清洁度
不满意:住宿条件和设施
2024 年 4 月入住 1 晚
Brian - Guest Relations 于 2024年05月3日 的回复
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

2/10 糟糕

Chris

I did not stay here on Sunday night. I asked for the reservation far to be changed and was told I had already checked in. I was 200 miles away. This dead not there to check in
2024 年 4 月入住 2 晚
Brian - Guest Relations 于 2024年05月1日 的回复
I apologize for your issues regarding your reservation. I have asked management to look into this issue.

10/10 超赞

Karen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location, accommodating friendly staff and comfortable rooms. We would stay here again
2024 年 4 月入住 2 晚
Brian - Guest Relations 于 2024年04月22日 的回复
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future! Your Wyndham is waiting!

10/10 超赞

Deseray

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Brian - Guest Relations 于 2024年04月11日 的回复
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

8/10 还可以

Matthew

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
We met up with several friends for a wedding. Their lobby was perfect to visit for a few hours.
2024 年 4 月入住 1 晚
Brian - Guest Relations 于 2024年04月11日 的回复
We're thrilled to hear that our lobby made a great impression on you with your friends. Your kind words will be shared with the team as a testament to their hard work.

8/10 还可以

Marie

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
The common area could have used a vacuuming. There were many families with kids. The staff was very nice and the pool had adult hours from 10pm- midnight. All families respected this rule.
2024 年 3 月入住 1 晚
Brian - Guest Relations 于 2024年03月30日 的回复
Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience.I apologize for the carpeting in the common are.

8/10 还可以

Brad

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not a good breakfast selection 😕
2024 年 3 月入住 1 晚
Brian - Guest Relations 于 2024年03月19日 的回复
We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement.

10/10 超赞

Tiara

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, spacious, pool area was great!
2024 年 3 月入住 1 晚
Brian - Guest Relations 于 2024年03月18日 的回复
Hearing that our room facilities met your needs is great news. We're committed to maintaining a high standard of accommodation, and your feedback helps us focus on what's important to our guests.

10/10 超赞

Melissa

与家人出行
满意:住宿条件和设施,员工和服务
There were old wash clothes hanging on our shower curtain
2024 年 3 月入住 2 晚
Brian - Guest Relations 于 2024年03月17日 的回复
Sorry to hear about the issue in the shower. I have addressed this issue with housekeeping.

10/10 超赞

Rachel

满意:清洁度、员工和服务、住宿条件和设施
This was the perfect getaway for our family. The pool was a good size and not busy at all. We were close to restaurants and the venue for our show. Complimentary breakfast was clutch for our early risers.
2024 年 3 月入住 1 晚
Brian - Guest Relations 于 2024年03月9日 的回复
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 超赞

Brooke

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed the hot tub and pool that was actually warm and not freezing. Clean. Nice staff. Only downside was kids running and screaming up and down the halls at 10pm but thats a parenting issue not the hotel.
2024 年 2 月入住 1 晚
Brian - Guest Relations 于 2024年02月18日 的回复
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 一般

Carmen,Jackson

满意:员工和服务
2024 年 2 月入住 1 晚
Brian - Guest Relations 于 2024年02月13日 的回复
Thanks for sharing your rating with us and the community. Looking forward to serving you again soon. Your Wyndham is waiting.

6/10 一般

Daniel

商务旅客
满意:员工和服务
Ok but expensive for what u get
Takes advantage of being only motel in town. Price is extremely high over 165 a night for a similiar motel 23 miles away in grand rapids for a cost of 65 to 85 nothing special in room and moat channels on tv have no sound like fox news can see it but not here channel and many others they are aware of problem and are not fixing it. Basically a comfort Inn for cost of a marriot
2024 年 2 月入住 1 晚
Brian - Guest Relations 于 2024年02月8日 的回复
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Wyndham does have other hotels in Grand Rapids that might fit your budget in the future.

10/10 超赞

Joseph

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Family event stay
We have stayed at this hotel on several occasions when we have come to Greenville to visit our family in the area. Unfortunately this visit was for the funeral of my Grandpa and when we stopped to check on an early check-in so we could get changed for the visitation we were able to check in early with no problems. The hotel is very clean, always inviting, and our first pick when in the area. We will continue to is this hotel on future visits!
2024 年 1 月入住 3 晚
Brian - Guest Relations 于 2024年01月30日 的回复
Once again, thank you for choosing us and for the incredible rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 超赞

Blake

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in was a breeze, handled very professionally and quickly. Room was clean and quiet. Pool was nicely maintained and very inviting.
Brian - Guest Relations 于 2024年01月23日 的回复
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 超赞

Kevin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and quiet
2023 年 12 月入住 1 晚
Brian - Guest Relations 于 2024年01月16日 的回复
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

10/10 超赞

Elizabeth

2023 年 12 月入住 6 晚
Brian - Guest Relations 于 2024年01月25日 的回复
Thanks for sharing your rating with us and the community.

10/10 超赞

Elizabeth

2024 年 1 月入住 1 晚
Brian - Guest Relations 于 2024年01月23日 的回复
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.We’re humbled by your support and look forward to being your preferred choice in the future.

8/10 还可以

Allison

2023 年 12 月入住 1 晚
Brian - Guest Relations 于 2024年01月8日 的回复
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.

10/10 超赞

Robert

满意:清洁度、员工和服务、客房舒适度
2023 年 12 月入住 2 晚
Brian - Guest Relations 于 2023年12月31日 的回复
Once again, thank you for choosing us and for the incredible 10-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 超赞

Adam

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, staff was willing and able to help with any requests we had. Pool and hot tub area was very nice and appreciated the adults only time after 10pm. Breakfast was also great.
2023 年 12 月入住 3 晚
Brian - Guest Relations 于 2023年12月28日 的回复
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.

10/10 超赞

Cheryl

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pool and hot tube were very clean
2023 年 12 月入住 1 晚
Brian - Guest Relations 于 2023年12月27日 的回复
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.We’re humbled by your support and look forward to being your preferred choice in the future.

2/10 糟糕

Doug

2023 年 12 月入住 1 晚
Brian - Guest Relations 于 2023年12月9日 的回复
Please accept my apology on behalf of AmericInn of Greenville. I am sorry to learn that your experience was less than satisfactory. We value our guests, and exceptional service is always our priority.

10/10 超赞

bruce

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and comfortable
Clean and comfortable; convenient and close parking. Enjoyed the clean, comfortable pool/hot tub,
2023 年 12 月入住 1 晚
Brian - Guest Relations 于 2023年12月5日 的回复
Thanks for sharing your rating with us and the community. Looking forward to seeing you again soon. Your Wyndham is waiting.

10/10 超赞

Joe

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Nice place!
2023 年 11 月入住 4 晚
Brian - Guest Relations 于 2023年11月28日 的回复
Thanks for sharing your rating with us and the community. We appreciate the time you took to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 超赞

Sandra

与家人及幼儿出行, 与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was wonderful! My grandkids loved the pool!
2023 年 11 月入住 2 晚
Brian - Guest Relations 于 2023年11月28日 的回复
On behalf of all of us at AmericInn, I would like to thank you for sharing this great review about our hotel. We are thrilled that you enjoyed your experience. We look forward to serving you again soon.

10/10 超赞

Renee

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Brian - Guest Relations 于 2023年11月21日 的回复
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

10/10 超赞

Susan

满意:住宿条件和设施,员工和服务
2023 年 11 月入住 2 晚
Brian - Guest Relations 于 2023年11月14日 的回复
Thanks for sharing your rating with us and the community.

10/10 超赞

Jamie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Everything was great.
2023 年 11 月入住 2 晚
Brian - Guest Relations 于 2023年11月6日 的回复
We appreciate the great review, thank you for your feedback. So happy that you enjoyed your accommodations. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 超赞

Melanie

与配偶出行
Walked into the hotel and it smelled like chlorine
2023 年 11 月入住 1 晚
Brian - Guest Relations 于 2023年11月5日 的回复
Thank you for sharing your experience with us. We appreciate the feedback. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 超赞

Jacob

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Brian - Guest Relations 于 2023年11月3日 的回复
Thanks for the great review. We truly appreciate your feedback. Always a pleasure to see that a guest enjoyed their stay.Looking forward to serving you again. Your Wyndham is waiting.

6/10 一般

Doug

2023 年 10 月入住 1 晚
Brian - Guest Relations 于 2023年10月27日 的回复
Thanks for taking the time to share your experience. We appreciate the feedback. Looking forward to serving you again.

8/10 还可以

Shari

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 4 晚
Brian - Guest Relations 于 2023年10月25日 的回复
Thank you Shari for your review, we appreciate the time you took to share your experience. Looking forward to serving you again.

10/10 超赞

Patricia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Inn
I had never heard of this hotel chain. I booked because it was near my great niece's baby shower. I was very pleasantly surprised.
2023 年 10 月入住 1 晚
Brian - Guest Relations 于 2023年10月23日 的回复
Thanks for the wonderful review. We truly appreciate your positive feedback. Looking forward to serving you again soon. Your Wyndham is waiting.

8/10 还可以

Sarah

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
simple
Nice simple hotel. The pool, hot tub and sauna were very clean and large. the bed was hard but the pillows and bedding were nice. stayed in a king size room and there was an extra chair and and a desk setup with chair. did not grab breakfast but it looked and smelled good
2023 年 10 月入住 1 晚
Brian - Guest Relations 于 2023年10月21日 的回复
We appreciate the time you took to share your experience. Always a pleasure to receive feedback from our guests. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 超赞

vicki

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place all around
2023 年 10 月入住 2 晚
Brian - Guest Relations 于 2023年10月15日 的回复
Thanks for the great review. We appreciate the time you took. Looking forward to serving you again soon.

8/10 还可以

chadwick,san dimas

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Pool, jacuzzi and sauna were nice. Daily breakfast was good with a lot of variety.
2023 年 10 月入住 1 晚
Brian - Guest Relations 于 2023年10月20日 的回复
Thank you for the great review. We appreciate the time you took to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 超赞

Tina

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Brian - Guest Relations 于 2023年10月1日 的回复
So happy to get such a great review, we appreciate the time you took to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 超赞

Denise

2023 年 9 月入住 1 晚
Brian - Guest Relations 于 2023年10月20日 的回复
We truly appreciate your 5-star review, it brightens our day and serves as a constant reminder of why we love what we do.

10/10 超赞

Amanda

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Brian - Guest Relations 于 2023年09月30日 的回复
Thanks for the wonderful review, I appreciate the time you took to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

4/10 很差

Elizabeth

与配偶出行
满意:清洁度
不满意:住宿条件和设施,员工和服务
I had reservations for a deluxe room with a King Size bed and a hot tub/jucuzzi in the room. We checked in and got to our room and realize its 2 double/full beds with no hot tub/jucuzzi. We went back to front desk and they said they forgot to inform us the room we book was damaged and they had to downgrade us. We recieved no phone call to inform us of this so i was highly dissapointed as we were going to relax for a bit before going to a wedding reception. We recieved the difference in room costs refunded but that was it. We booked a King size bed bc we both need space to sleep, so we ended up sleeping in different beds because we got downgraded to full size, not even Queen. The bed also wasnt very comfortable and i woke up with a sore back. Breakfast was decent. They had the pancake maker, along with toast, bagels, danishes, bran muffins, yogurt, cereal and fruit. Apple juice, orange juice, coffee and milk.
2023 年 9 月入住 1 晚
Brian - Guest Relations 于 2023年09月24日 的回复
So sorry to hear that you weren't informed of the damage to the original room you reserved. I am forwarding your comments to the General Manager Kim Zimmerman, my apologies again for your unrestful night. The beds in the room are Queen size in the double occupancy rooms though. We have no full size beds in our Greenville Americinn. I hope you allow us an opportunity in the future to serve you again.

8/10 还可以

Heather

满意:清洁度、员工和服务、住宿条件和设施
Stayed the night of my daughter's wedding. It was close to the venue
2023 年 9 月入住 1 晚
Brian - Guest Relations 于 2023年09月24日 的回复
Thank you for your review. Happy to hear that our facility was a convenient location for your daughter's wedding. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 超赞

Jerrold

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Thumbs up
Outstanding in every way!
2023 年 9 月入住 1 晚
Brian - Guest Relations 于 2023年09月23日 的回复
Thank you for such a great review. I am very happy that you enjoyed your stay with us. Looking forward to serving you in the future. Your Wyndham is waiting.

10/10 超赞

Gary

满意:清洁度、员工和服务、服务设施、住宿条件和设施
quite hotel, so I could sleep in. Good breakfast.
2023 年 9 月入住 1 晚
Brian - Guest Relations 于 2023年09月15日 的回复
Great to hear you enjoyed your stay with us. We appreciate the feedback. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 超赞

Steve

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Brian - Guest Relations 于 2023年09月15日 的回复
Wow! Such a great review, thank you for taking the time to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.