The property pictured (that I reserved based on pictures and reviews) was not the property we were checked into. The property owner was responsive initially but would not respond to my questions about how he would feel if this same incident happened to him or if he had even been in this unit to see what the guest experience would be.
The unit we were given was lacking in EVERY way - no toiletries (not even a bar of soap for the shower), not a single coffee cup or mug (there were other dishes and such), no kitchen towels, no hairdryer, no bedside lamp, very sparse furnishings, burned out lights, dirty, etc.
When I contacted the owner about the toiletries, he did offer to have some brought to us the next day. I guess he assumed we would not need to shower on the day of arrival.
I've never left a negative review, but the level of disappointment and owner's unwillingness to respond to the questions I mentioned above leave me concerned that others will face the same issues. He did apologize that I was not happy with my stay so far and said he would talk with his cleaning staff.
The location is convenient to downtown, but it is on a busy road, and you can hear all the traffic noise.