"The resort is beautiful, especially on the ocean side of the street. The pool at the other side is large with a swim-up bar and very pleasant. Front desk and site personnel were great. Concierge not so much. I could tell they just book with the companies they have an agreement with, without any concern for what we are looking for- they were on autopilot and just pointed to whatever was shown on their iPad. I wouldn't recommend doing the ATV forest tour through them. It was mostly farmland with some forest, and saw zero animals. The estuary mangrove tour was excellent, and I would recommend going as early as possible.
The breakfast buffet was excellent, with seating overlooking the ocean.
The rooms are as expected and clean. The view from the oceanfront rooms is gorgeous. No toilet paper allowed in toilets, just fyi.
The restaurants on the "Boulevard" had extra-long waits for food. The servers were all pleasant but either short-staffed or highly disorganized. DO NOT TRY THEIR SUSHI restaurant. Worst sushi ever eaten in our lives. The hotel's gelataria was great and reasonably priced. The lines look long, but they are well-staffed and go fast.
The Bar is good about having pitchers of water to refill water bottles, but otherwise, there isn't a dedicated water refill station. There is a liquor store near the hotel where you can buy bottled water, Gatorade, soda, etc.
Location is NOT secluded but near shops and restaurants, which is what we wanted."
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