Gundheim Gutzler Hotels

"Room was clean and spacious "

"We stayed in the "Comfort Double Room" part of the hotel, and the place was far from 4-star superior quality. It felt like an unmaintained 1980s relic with unpleasant red shag carpet and almost zero soundproofing. The room was objectively dirty and hazardous: Hygiene: There was active mold on the bathroom ceiling and in the shower grout. The toilet had a visible brown biofilm build-up under the rim, and the water faucet was covered in heavy limescale. Expired Food: I found coffee creamers that had expired over 100 days ago (Dec 2025) and minibar chips expired by two months. Security: While we were out, housekeeping took an active key card from our room without explanation. We had to go back to the desk to reprogram everything because we didn't know who had it. Service: Breakfast service was incredibly slow; it took a very long time just to get a coffee. Management provided a partial discount after I showed them the photos, but a refund doesn't fix these health and safety issues. If you book here, be very careful which wing they put you in."

"Great experience our whole stay. The staff was friendly at check-in, the room was perfect and quiet, breakfast was delicious with a good variety for everyone. We had plenty to eat. Check out was simple."

"As always, a very nice hotel."

"Clean room and helpful freindly staff. Also really appreciated having a fridge in the room."

"Very nice hotel. Unfortunately "

"Good sized room in a good location. Only one elevator was working which resulted in some lengthy delays getting to and from the upper levels. More than once during my two week stay I was left with 2 hand towels and no bath towel. Otherwise the stay was great. There's free travel on the Mannheim public transport included it you join their rewards program."

"Wonderful experience. Staff was very friendly and helpful. Property was excellent. Great location within walking distance of attractions."

"The hotel is very clean and had great facilities. The breakfast is also very good. The only thing that lets it down is the WiFi in the rooms. I have stayed here a few times now and the WiFi has not improved. I have mentioned this to the hotel previously. As I use this hotel for business trips this is something that is making me look to other options to stay for my business trips"