Shower in room good. Disposable cups in bathroom were dirty so had to bin them. Staff pleasant enough. But on leaving wanted to raise a complaint and as receptionist had only been there a week was unsure how to handle it.
真实旅客
2019 年 9 月入住 1 晚
10/10 超赞
真实旅客
2019年09月9日
真实旅客
2019 年 9 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2019年09月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were friendly and helpful. I wasn't happy that they had managed to double book us with a wedding party and didn't tell us prior to booking.
真实旅客
2019 年 9 月入住 7 晚
2/10 糟糕
真实旅客
2019年09月4日
真实旅客
2019 年 8 月入住 1 晚
4/10 很差
真实旅客
2019年08月30日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Had a twin room instead of the double room that I had paid for. The breakfast was poor also !
真实旅客
2019 年 8 月入住 1 晚
4/10 很差
真实旅客
与配偶出行
2019年08月30日
不满意:员工和服务、服务设施、住宿条件和设施
When driving into the grounds the hotel looked lovely. Manager was friendly on arrival and very helpful, but that where it stops, everthing was down hill from there.
Breakfast was sparse and cold, only one member of staff,
Shower looked amazing, but when i went to use it the door fell off in my hand, the shower only ran with cold water, when i went to reception there was nobody to be found.
Apparently there was no other staff on the premises only breakfast staff and cleaner. Who couldnt help any of our problems.
We left disapointed and unable to tell any staff how we felt .
真实旅客
2019 年 8 月入住 1 晚
2/10 糟糕
真实旅客
与家人及幼儿出行
2019年08月26日
不满意:员工和服务
No coordination of staff times for breakfast. Disgraceful family room, dangerous fold down bed...would not meet health and safety checks. Dirty cups, cutlery.....
真实旅客
2019 年 8 月入住 1 晚
2/10 糟糕
真实旅客
2019年08月26日
不满意:清洁度、员工和服务、住宿条件和设施
真实旅客
2019 年 8 月入住 1 晚
2/10 糟糕
真实旅客
与家人出行
2019年08月24日
不满意:服务设施,员工和服务
Not sure where to start, was just shown to room and left no information given have had 3x as much payment taken out of my account rang up to sort this and was hung up on after having to chance it up no one about to check out had to leave key with the chef only member of staff on site absolute joke this was a wedding present and it’s being appalling avoid at all costs having to do a fraud claim with the bank!!