Shangri-La Hangzhou

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Dates

March 2026

6

April 2026

Bar (on property) - Shangri-La Hangzhou (Hangzhou)

View from room - Shangri-La Hangzhou (Hangzhou)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated - Shangri-La Hangzhou (Hangzhou)

Restaurant - Shangri-La Hangzhou (Hangzhou)

A terrace, a garden and a playground are just a few of the amenities provided at Shangri-La Hangzhou. Enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities such as hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Very good

Popular amenities

Parking included
Free Wi-Fi
Restaurant
Air-conditioning
Gym

HK$809 total

includes taxes & fees

15 Mar - 16 Mar

Check prices for these days

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 26 of 26 rooms

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden Deluxe Room - Near Lake

Sleeps 2

Deluxe Room - Mountain-View

Sleeps 2

Deluxe Lodge Enjoyment

Sleeps 2

West Wing Lakeside Gardenview King

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Garden view
388 sq ft
Sleeps 3
1 King Bed

West Wing Hillview King

Very good

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Hill view
388 sq ft
Sleeps 3
1 King Bed

West Wing Lakeside Gardenview Twin

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Garden view
388 sq ft
Sleeps 3
2 Single Beds

West Superior Hillview Twin

Good

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Hill view
388 sq ft
Sleeps 3
2 Single Beds

West Wing Executive Suite

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Partial lake view
560 sq ft
Sleeps 3
1 King Bed

West Wing Horizon Lakeside Gardenview King

Very good

Highlights

Balcony

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Garden view
388 sq ft
Sleeps 3
1 King Bed

West Wing Horizon Hillview King

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Hill view
398 sq ft
Sleeps 3
1 King Bed

West Wing Horizon Hillview Twin

Highlights

Soundproofed

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Hill view
388 sq ft
Sleeps 3
2 Single Beds

Cute Family Room

Sleeps 2

Family-friendly Suite

Sleeps 3

2-bed Room With Mountain View

Sleeps 2

Garden-view Room-Two Beds

Sleeps 2

Queen Room With Mountain View

Sleeps 2

Garden-view Room-King Bed

Sleeps 2

Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

Sleeps 2

Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

Sleeps 2

Lakeside Joint Living Room

Sleeps 4

Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)

Sleeps 2

Suite - With View

Sleeps 2

Octonauts Family Room

Sleeps 2

Pleasant Goat And Big Big Wolf Family Room

Sleeps 2

Deluxe Room (2 Beds)

Sleeps 2

Executive Suite

Sleeps 3

About the area

Located on a lake, Shangri-La Hangzhou is in Xihu, a neighbourhood in Hangzhou. Wulinmen Wharf and Yunxi Zhujing Scenic Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Wulin Night Market and Hangzhou Jiali Center. Travelling with kids? Consider Xiling Seal Engraves Society and Hangzhou Botanical Garden. Explore all the area has to offer with hiking/biking trails and mountain biking. Visit our Hangzhou travel guide

78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

West Lake
6 min walk - 0.5 km
Hangzhou Botanical Garden
7 min walk - 0.6 km
Yui Fei Temple
3 min walk - 0.3 km
Solitary Hill
4 min walk - 0.4 km
Zhejiang University Yuquan Campus
16 min walk - 1.3 km

Getting around

Huanglong Cave Station
3 min drive
Hangzhou Station
19 min drive
Hangzhou (HGH-Xiaoshan Intl.)
45 min drive

Restaurants

金沙厅
16 min walk
樓外樓
7 min walk
咬不得高祖生煎
3 min walk
The Bar at The Four Seasons Hotel
19 min walk
新新饭店
10 min walk

About this property

Shangri-La Hangzhou

Luxury family-friendly hotel near West Lake

Take advantage of a terrace, a garden and a playground at Shangri-La Hangzhou. Enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities such as hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Additional perks include:

Free self-parking
Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
Express check-out, express check-in and a lift
Guest reviews give good marks for the overall condition

Room features

All 198 individually decorated rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, as well as perks, such as air conditioning and bathrobes.

Extra conveniences in all rooms include:

Childcare services and free infant beds
Hypo-allergenic bedding and rollaway/extra beds (surcharge)
Bathrooms with shower/bath combinations and free toiletries
37-inch flat-screen TVs with cable channels
Wardrobes/cupboards, electric kettles and daily housekeeping

Similar properties

Pool
Parking included
Free Wi-Fi
Restaurant

HK$999 total

includes taxes & fees

8 Mar - 9 Mar

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
24-hour return airport shuttle on request for a surcharge
Train station pick-up shuttle (surcharge)
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
2 restaurants
A bar/lounge
Coffee and tea in common areas
Snack bar/deli

Things to do

Bicycle rentals
Health club
Hiking/biking trails
Playground

Family friendly

Children's toys
In-room babysitting
In-room cot
Laundry facilities
Playground
Refrigerator on request
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Conference centre (9,688 square foot of space)
Meeting rooms

Outdoors

Barbecue grill
Garden
On a lake
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

1 building
6 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Hypo-allergenic bedding
Rollaway/extra bed (surcharge)

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

37-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Refrigerator on request

More

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Individual decor
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 350.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately CNY 184 per person
Airport shuttle fee: CNY 600 per vehicle (one-way)
Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Shangri-La Hotel Hangzhou

Shangri-La Hangzhou

Hangzhou Shangri La

Shangri La Hangzhou

Shangri-La Hangzhou Hotel

Shangri La Hotel Hangzhou

Shangri-La Hangzhou Hangzhou

Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Shangri-La Hangzhou?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on 15 Mar 2026 start from HK$694, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Shangri-La Hangzhou?

Self-parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Shangri-La Hangzhou?

Checkout is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Yui Fei Temple and West Lake. Xiling Seal Engraves Society and Solitary Hill are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Shangri-La Hangzhou Reviews

8.4

Very good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities

10/10 Excellent

Francesca Maria

22 Apr 2025

Lovely staff and excellent location

Stayed 1 night in Apr 2025

10/10 Excellent

Emily

28 Jul 2025

13 Nov 2024

Liked: Cleanliness, staff & service, amenities

Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.

Stayed 4 nights in Nov 2024

10/10 Excellent

William

28 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.

Stayed 2 nights in Oct 2024

10/10 Excellent

Tianyi

24 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.

Stayed 2 nights in Dec 2024

CHUNGCHENG

19 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Back again

Stayed 4 nights in Jun 2023

6/10 Okay

Verified traveller

30 Nov 2023

Very old hotel

The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.

Stayed 2 nights in Nov 2023

8/10 Good

Mikhail

22 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Terrible breakfast

Stayed 1 night in Jun 2024

10/10 Excellent

Peter

21 Nov 2025

Liked: Cleanliness, staff & service, amenities

員工非常友好

Stayed 2 nights in Nov 2025

10/10 Excellent

haoyu

30 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

老飯店高雅的氣質

服務到位精緻優雅雖然隨時間勢必老舊但乾淨整潔無可取代的最佳位置

Stayed 1 night in Jul 2025

Shangri-La Hangzhou

Choose dates to view prices

Photo gallery for Shangri-La Hangzhou

Reviews

Popular amenities

Check prices for these days

Room options

View all photos for Garden Deluxe Room - Near Lake

Garden Deluxe Room - Near Lake

View all photos for Deluxe Room - Mountain-View

Deluxe Room - Mountain-View

View all photos for Deluxe Lodge Enjoyment

Deluxe Lodge Enjoyment

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

Highlights

View all photos for West Wing Hillview King

West Wing Hillview King

Highlights

View all photos for West Wing Lakeside Gardenview Twin

West Wing Lakeside Gardenview Twin

Highlights

View all photos for West Superior Hillview Twin

West Superior Hillview Twin

Highlights

View all photos for West Wing Executive Suite

West Wing Executive Suite

Highlights

View all photos for West Wing Horizon Lakeside Gardenview King

West Wing Horizon Lakeside Gardenview King

Highlights

View all photos for West Wing Horizon Hillview King

West Wing Horizon Hillview King

Highlights

View all photos for West Wing Horizon Hillview Twin

West Wing Horizon Hillview Twin

Highlights

View all photos for Cute Family Room

Cute Family Room

View all photos for Family-friendly Suite

Family-friendly Suite

View all photos for 2-bed Room With Mountain View

2-bed Room With Mountain View

View all photos for Garden-view Room-Two Beds

Garden-view Room-Two Beds

View all photos for Queen Room With Mountain View

Queen Room With Mountain View

View all photos for Garden-view Room-King Bed

Garden-view Room-King Bed

View all photos for Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

View all photos for Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

View all photos for Lakeside Joint Living Room

Lakeside Joint Living Room

View all photos for Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)

Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)

View all photos for Suite - With View

Suite - With View

View all photos for Octonauts Family Room

Octonauts Family Room

View all photos for Pleasant Goat And Big Big Wolf Family Room

Pleasant Goat And Big Big Wolf Family Room

View all photos for Deluxe Room (2 Beds)

Deluxe Room (2 Beds)

View all photos for Executive Suite

Executive Suite

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About the area

What's nearby

Getting around

Restaurants

About this property

Shangri-La Hangzhou

Similar properties

Sofitel Hangzhou Westlake

Property amenities

Internet

Parking and transport