「We booked a room with a roll in shower because of my 85-year-old mother needing access. We did not receive that room, they went and bought a shower chair that was too difficult for her to use getting in and out of a bathtub. The shower was so slippery that my sister, who was in another room, and also requested handicap accessible shower and did not get it. Slipped, fell in the shower and had to be taken to the er. The AC went out in the bedroom of our suite and we slept the first night with it...