Bristol Harveys Wine Museum Hotels

"Room was a great size, beds were really comfortable."

"A beautiful building inside and out, well attended by excellent staff"

"Absolutely awful experience – I will not be returning. During my recent stay, £180 was taken from my bag while I went down for breakfast. Before leaving the room, I had asked a housekeeper to change the bedding, which she agreed to do while I was out. When I returned, the money was gone. I reported this immediately, but the hotel’s response was extremely disappointing. No proper action was taken on the day — no searches were carried out at the time the money went missing, which would have been the most critical moment. To make matters worse, no senior management were available as it was a bank holiday weekend. My complaint was only properly reviewed a week later by senior management, which already put me at a disadvantage. Despite raising serious concerns, nothing meaningful was done, and I was told they could not take responsibility. I also raised concerns about the housekeeper involved. She appeared very uncomfortable during our interaction and spoke very little English, with most communication needing to be translated through another staff member. This made the situation even more concerning and difficult to address at the time. What has made this even worse is the complete lack of customer care. I requested a refund due to the distress and dissatisfaction caused, but this was refused. Not even a gesture of goodwill was offered, despite the fact I have stayed at this hotel regularly for both personal and business trips. This whole experience has completely put me off"

"Nice convenient hotel close to city centre with close by parking "

"Nice Hotel in excellent central location with on site parking. Property is a little tired and our window would not fully close. Staff were frendly. Breakfast was good with a choice eggs cooked to order should you with. Bar did shut a little early"

"Clean and consistent, good vibe in the bar"

"Large room. Very clean. Coffee machine, kettle hairdryer etc all available "

"I think I got unlucky with the room is all. Air con didn’t work, no shampoo, not very clean, big stain on a wall, hairdryer sounded dangerous and was in dire need of replacing and the phone wasn’t answered when I tried o report and get help. Hotel was fully booked due to The Greatest Showman press night that I was attending and working at so I guess everyone was busy. "

"Hotel was lovely modern but with an old school twist. Pianist in the bar, silverware on the breakfast tables and impeccable service by the wonderful staff. Enjoyed our stay, lovely waterfront position. Great food in the river Grille and fabulous cocktails on Ricks. "