4/10 Poor
Rosa Maria V.
22 Jun 2023
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness
First Cornwall Holiday
This was our first experience of a holiday in the UK , The resort was in a lovely location and it had a few facilities for the children.
Parking was difficult as it was busy, but we managed.
We walked to our chalet , the chalets we past on the way look very well kept and clean on the outside.
When we arrived at ours it was covered in spiders webs , the bench and picnic table outside had not even been wiped.
As we entred , it seemd like they had new carpets,. Bathrom downstair was great for me as i cannot climb stairs.
Kitchen surfaces where clean , fridge was clean , but freezer was not.
The next day in the day light , we found the balcony had not been cleand at all full of dirt and spiderwebs , there was rust on the chairs , and no covers where available to be able to sit on them.
The shower they had not deep cleaned for at least a year , the same in the rooms behind the beds , or under the beds ,it was dirty again months or years of dirt ,
In between the sofa cushions they had not cleaned , there was biscuits and crumbs hairs ....
Bannisters you could see there was where and tair , that is fine , except they had not been cleand or disinfected, the was chewing gum and there was dirt on them .
There was no vacumn cleaner , and the dust pan was dirty too.
We called the managent and complained , they did come an leave a vacumn cleaner for us , and allegedly asked then to clean the outside and tbe balcony, however a child could have done better.
Rosa Maria V.
Stayed 7 nights in May 2023