Very hospitable staff and friendly atmosphere at the hotel and spa. Delicious food in the restaurant too Thank you Ockenden
Clare
2024 年 5 月入住 1 晚
10/10 超赞
Malcolm Gordon
与配偶出行
2024年04月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel and staff
Malcolm Gordon
2024 年 4 月入住 2 晚
10/10 超赞
James
与配偶出行
2024年03月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really nice spot in the centre of the lovely little village of Cuckfield, the staff were really friendly and accommodating and the room we stayed in had a lot of nice character. The meal was really excellent and we were cared for to the nth degree. The spa facilities were pretty standard but everything you'd expect was there including a coffee machine to make a whole array of nice coffee drinks.
James
2024 年 3 月入住 1 晚
10/10 超赞
Tracey
2024年02月19日
Tracey
2024 年 2 月入住 1 晚
10/10 超赞
Camilla
团体旅客
2024年01月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful time
We had such a wonderful time!!!
Camilla
2024 年 1 月入住 2 晚
10/10 超赞
Susan
2024年01月28日
Susan
2024 年 1 月入住 1 晚
10/10 超赞
Martin
2024年01月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A very relaxing break
We have stayed previously but this was our first time staying above the spa.
The room was fantastic. Great views, very comfortable bed, very clean and spacious. The service from all the staff we encountered was excellent, couldn’t have been more helpful.
Restaurant food was delicious.
Massage and facials were also excellent.
We have come away feeling very relaxed.
Martin
2024 年 1 月入住 1 晚
8/10 还可以
Quentin
与家人出行
2024年01月5日
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Lovely hotel- not very family friendly
The check in was very easy, the hotel was clean and nicely decorated. Unfortunately te spa (jacuzzi) was broken so we could not use it. We use the rest of the facilities but we discovered that children are only allowed 2 hours of the entire day!
The restaurant did not have children’s menu, however they offered to do sausages and mash or burger however as our daughter is vegetarian we had to go and look for a restaurant.
The worst thing was the inflatable bed they put in the bedroom for our daughter, which what you expect if you are glamping and not in a manor hotel well over £300 a night! Very disappointed, we had a terrible night sleep because of this as our daughter could not sleep.
Quentin
2023 年 12 月入住 1 晚
4/10 很差
Mitzi
与配偶出行
2023年12月28日
满意:清洁度
不满意:住宿条件和设施,服务设施
One night spa stay post Christmas we were hoping for a relaxing break.
The room 'Master' suite was absolutely beautiful and part of the old building. It was also decorated for Christmas which was a lovely touch. This was the highlight of our trip sadly it was downhill from here.
The jacuzzi and outdoor hot tub were not working. With rainy cold weather we were looking forward to this and we're very disappointed. There was no offer of compensation for this which ruled our half the spa. The pool was nice but 5 mins into our swim was full of children who were loud and splashing, if the hot tub had been working we could have escaped outside.
Our treatments which were 1hr massages only lasted 40 minutes. They included a consultation and time to get undressed. We arrived 20 mins early so we could avoid this and for £130 per massage felt completely ripped off.
Dinner was very average and overpriced. The only dish we fancied on a £69 menu had a £10 supplement. The meal with a bottle of wine cost us over £200. I was astonished and again disappointed.
The bar had no atmosphere no music or staff.
Breakfast was OK.
Overall a 1 night stay for use of a basic pool and average meal cost over a thousand pounds. I have no problem paying this for something special with great food and service but this trip fell very short