碧南市SPA 酒店 | 每晚可低至 HK$457

"safety, clean and effective "

"I would like to share my experience during the check‑in process today. Although I completed the online pre–check‑in last night and presented the QR code upon arrival, the front desk staff asked whether I had scanned all of my family’s passports. I explained that I had only scanned mine. At that point, her attitude became noticeably unfriendly. She scanned the passports for us, but the way she did so made all of us feel uncomfortable due to the pressure and impatience she expressed. She also emphasized that allowing us to enter the room before 3 p.m. was an “exceptional case” and told me to check in after 3 p.m. next time. The tone felt more like a reprimand or a lecture rather than a courteous explanation. Service quality can sometimes be subjective, but even my 11‑year‑old child asked why the staff member was being so unfriendly. That alone shows how clearly the negative attitude came across. My family enjoy spending our holidays in Japan, and we have consistently received warm, high‑quality service at most hotels. Because JW Marriott is an international luxury brand with above‑average room rates, we naturally expected a pleasant experience. Unfortunately, today’s interaction fell short of those expectations, and I am disappointed."

"Booked family room for 4, with 2 double beds. Clean, comfortable and spacious room. Spacious bed. The shower head works well, but without a proper curtain you have to be careful, otherwise water may leak onto the floor. Ventilation in bathroom is weak, so the bathroom can get a little stuffy after shower. Carpark is convenient and spacious space, just that weekend maybe full in the middle of the day if there is event at hotel. We waited for 15mins to get in Hotel area is convenient, has convenience stores, coffee shops, drugstores and some good restaurants within 2-3mins walking distance"

"房間乾淨、，整潔，"