「It was our first trip to Cornwall and we stayed at this hotel for 9 nights. The hotel staff were friendly and helpful, and gave useful tips for our trip, such as taking the train from St Erth to get to St Ives (i.e. don't drive!). We booked this hotel as we wanted to have access to a pool with our young children and the facilities were great, and also included a hot tub. Breakfast was always great and the staff were friendly and attentive, and there are options to cater for coeliacs like myself....
「The welcome was very nice when we arrived.
But when we got to our room there was only one towel and robe for two of us and no decent mugs to have a cup of tea.
The breakfast the following morning was very busy, and the coffee machine always needed service and the coffee was not up to the right temperature. We sat down and felt like we were forgotten due to the amount of people at the same time having breakfast.
Over all for what we paid it felt like we were short changed.
I also did not like...
「A bit tired. Could do with a good scrub and a coat of paint. Room ok. We only stayed a couple of nights. I would not have wanted to be there for a week. Pool and sauna very good. Shower by sauna very good. Hot tub and flooring near pool seemed like it could be cleaner. Breakfast buffet ok but much better ordering off the menu. Food in the restaurant for the evening meal was good. All staff were very good!」
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