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关于泰晤士河畔亨利杜文小酒馆酒店的点评

4 out of 5
泰晤士河畔亨利杜文小酒馆酒店
New Street, Henley-on-Thames, England

点评

8.8

超赞

10 分 - 超赞。244 条好评，共有 420 条点评" "
8 分 - 还可以。117 条好评，共有 420 条点评" "
6 分 - 一般。34 条好评，共有 420 条点评" "
4 分 - 很差。16 条好评，共有 420 条点评" "
2 分 - 糟糕。9 条好评，共有 420 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Susan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel du Vin, Henley is a lovely place to stay. The building is so nice, especially the courtyard garden. I sat in the sunshine with a cold Provence rose, it was just glorious. All of the staff were so nice and helpful. Stayed in room Tommasi Amarone, great bathroom. Perhaps very best was breakfast. I always tell myself I'm not going to have the full English.... but I always do and its always great! Location couldnt be better, just off the river nestled in the town. Absolutely fabulous dahlings. 5*
2024 年 5 月入住 1 晚

10/10 超赞

David

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 4 月入住 1 晚
Lauren, DGM 于 2024年05月15日 的回复
Many thanks for the review! We hope to welcome you back to the Hotel soon.

10/10 超赞

Rebecca

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous
2024 年 2 月入住 1 晚
Lauren, DGM 于 2024年05月15日 的回复
Many thanks for the review! We hope to see you again soon.

10/10 超赞

Samantha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were made to feel very welcome by the reception manager. Our room was extremely comfortable and had everything we needed to make our stay a real delight. Delicious L’Occitane toiletries in the sumptuous bathroom too. Can’t wait to visit again!
2024 年 4 月入住 1 晚
Night Manager 于 2024年04月18日 的回复
Hello,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 超赞

Liz

满意：清洁度、员工和服务、住宿条件和设施
Fantastic staff on front desk, the lovely Greek lady in the bar and service at dinner. Had a lovely room with roll top bath.
2024 年 4 月入住 2 晚
Coralie 于 2024年04月13日 的回复
Hello Liz,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

6/10 一般

Steven

满意：员工和服务，清洁度
2024 年 4 月入住 2 晚
Reception 于 2024年04月11日 的回复
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

8/10 还可以

Lee

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Great hotel but very little parking
2024 年 3 月入住 1 晚
Lauren 于 2024年04月4日 的回复
Hi Lee, many thanks for the review, we appreciate the feedback and hope to welcome you back soon! Best wishes, Lauren

10/10 超赞

Julie

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location nice room with big bathroom including roll top bath. Only negative the room was quite dark.
2024 年 3 月入住 2 晚
Lauren 于 2024年04月4日 的回复
Hi Julie, thank you for taking the time to review your stay with us. We appreciate the feedback and hope to welcome you back soon! Many thanks, Lauren

8/10 还可以

Chris

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unique hotel in one of the prettiest towns in England.
2024 年 3 月入住 1 晚
Lauren 于 2024年04月4日 的回复
Hi Chris, many thanks for the review, we hope to see you again soon! Best wishes, Lauren

10/10 超赞

Iain

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel
In town for a wedding and that place was ideal. Right by the river and managed to get a parking space (£15 a day first come first served, limited spaces) Had lunch yesterday and breakfast this morning and both really tasty. Very friendly staff
2024 年 2 月入住 1 晚
Reception Manager 于 2024年02月18日 的回复
Hello,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 超赞

Ashleigh

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Reception Manager 于 2024年02月12日 的回复
Thank you so much for taking the time to leave us a rating. It's much appreciated!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Reception Manager 于 2024年02月12日 的回复
Thank you so much for taking the time to leave us a rating. It's much appreciated!

10/10 超赞

Joanne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really impressed by this hotel. Great location, right next to the river. We found a really good deal on Expedia on the day of check in. Given two glasses of champagne on arrival, free late check out. We brought our dog- cost is £25 for a dog which I found quite steep, however they do provide a bed and bowls for dog and also a bag with treats and a toy and poo bags which was a nice touch. L’ocittaine toilettries in the room and a lovely big bath. Great tea and coffee making facilities. We had a great wine pairing menu in the restaurant (was actually in the snug as we had the dog with us). The sommelier was fabulous!! Parking wasn’t ideal as no where on the street but we managed to squeeze in to the underground car park at a charge of £15. Will definitely return and would definitely return. I imagine this property is particularly lovely in the summer as there is a gorgeous courtyard
Reception Manager 于 2024年02月17日 的回复
Hello,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 还可以

Laura

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Reception Manager 于 2024年02月17日 的回复
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 超赞

Matthew

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Reception Manager 于 2024年02月17日 的回复
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. We look forward to having you back with us!

10/10 超赞

Debbie

满意：服务设施
The bistro and staff were absolutely top notch! Brilliant. Had the River View suite which was on 2 floors - the bathroom was humungous and the shower was fantastic.. lovely bit of luxury to spoil yourself rotten!! Coffee machine in the room was a nice touch too. The drinks at the bar were around the same price as you’d pay at a classy bar and was very relaxing in the snug !! I loved it there.
2024 年 1 月入住 2 晚
Reception Manager 于 2024年02月17日 的回复
Hello,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 超赞

Jamie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful family stay!
We had a wonderful stay at Hotel du Vin. We have a 7 month old daughter and a dog, and our room had a cot, a dog bed and dog bowls all ready for us! Which sounds small but it’s amazing how many places don’t do this. They also have a little goodie bag for the dog, which is a really nice touch. They give you a drinks voucher if you are happy to not have your bedding changed everyday, which is a really cool idea too. The staff were all lovely, especially Serena at reception :) We were in a very spacious Junior Suite which has lovely L’Occitane products, coffee, tea, etc. You do have to ask for more cups, loo roll, etc as housekeeping weren’t coming to the room every day, which was a little slow on occasion, but otherwise we had a fab time!
2023 年 12 月入住 3 晚
Reception Manager 于 2024年02月17日 的回复
Hello,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 还可以

S

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Reception Manager 于 2024年02月17日 的回复
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

8/10 还可以

Richard

2023 年 12 月入住 1 晚
Reception Manager 于 2024年02月17日 的回复
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 超赞

Danny

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Superb
2023 年 12 月入住 1 晚

10/10 超赞

Helen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic hotel, great service
Lovely hotel in a beautiful location. Friendly, helpful and kind staff, particularly in reception but throughout the hotel. Rooms super comfortable and quiet. Bathrooms amazing amd a real treat.
2023 年 12 月入住 1 晚

10/10 超赞

Nicola

2023 年 12 月入住 1 晚

8/10 还可以

Stephen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Courtenay

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Reception team 于 2024年01月15日 的回复
Dear Courtenay, thank you for taking the time to leave a review. We are happy that you have enjoyed your stay and we are looking forward to welcoming you back soon.

10/10 超赞

Gary

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really stylish conversion of an old brewery made this hotel feel very special.
2023 年 11 月入住 1 晚
Reception team 于 2024年01月15日 的回复
Dear Gary, thank you for your lovely review. We are happy to hear that you have enjoyed your stay and we are looking forward to welcoming you back soon.

8/10 还可以

Jonathan

2023 年 11 月入住 1 晚

10/10 超赞

georgia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing stay
We had an amazing trip, the staff were very helpful and the outside bath was fabulous 😊
2023 年 11 月入住 1 晚

10/10 超赞

Nic

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel
Fabulous hotel, great location, deluxe room bathrooms was lovely and very spacious
2023 年 10 月入住 2 晚
Savanna 于 2023年10月25日 的回复
Thank you so much for raking the time to give us such a fantastic review. We really hope you come back and stay with us again soon! Kind regards, Savanna

6/10 一般

Andrea

与配偶出行
满意：员工和服务，清洁度
Disappointed with the hotel in general. Not particularly warm or inviting. No parking although not clear on website. Lift not working although staff did help with luggage . Unfortunately wouldn’t stay again .
2023 年 10 月入住 1 晚
Savanna 于 2023年10月25日 的回复
Apologies you did not have a very good stay with us. We don't have a lift so our staff endeavour to help our guests when they need. Our carpark as well is a first come first serve basis so sorry we couldn't accommodate you this time. Thanks for your feedback. Savanna

10/10 超赞

richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Savanna 于 2023年10月25日 的回复
Thank you for our 10/10 review! We hope you come and stay with us again soon! Savanna

10/10 超赞

Guy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Savanna 于 2023年10月25日 的回复
Thanks so so much for giving us a big 10, it means alot to the hotel and all the staff who work hard. See you again! Savanna

10/10 超赞

Bernard

2023 年 10 月入住 3 晚
Savanna 于 2023年10月25日 的回复
Thank you so much for your amazing review! We look forward to welcoming you back soon! Savanna

10/10 超赞

Julie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome place to stay
The place is beautiful and old brewery converted. Rooms are clean, staff was extremely helpful, location is great. We decided on Henley on Thames to finish our trip and be close to Heathrow to fly out. The 2 nights were an excellent way to finish a fabulous journey my husband and I had while in the UK.
2023 年 9 月入住 2 晚
Savanna 于 2023年10月2日 的回复
Thank you so much for your great review we so appreciate it. We are delighted you had an amazing stay with us and do hope you come and stay with us again should you ever find yourself back in Henley-on-Thames. Savanna

8/10 还可以

Ian

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

10/10 超赞

Charlotte

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful room, scrumptious food, great stay!
We had an amazing stay from start to finish. Friendly and professional welcome on arrival, beautiful room, superb service over dinner and breakfast. Nothing was too much trouble, the old brewery has been sympathetically refurbished to a high standard, keeping many original features, and was spotlessly clean. What made our stay though was the staff, all genuinely happy in their roles. We thoroughly recommend staying here.
2023 年 9 月入住 1 晚
Savanna 于 2023年10月2日 的回复
THANK YOU so much for your amazing review we are so happy you enjoyed your stay. The staff work hard here to give our guests a memorable time here whatever the occasion, we do hope you come back and visit us again! Savanna

2/10 糟糕

David

2023 年 9 月入住 1 晚

10/10 超赞

Dan

满意：清洁度、员工和服务、住宿条件和设施
Very convenient location. Friendly staff.
2023 年 9 月入住 5 晚
Savanna 于 2023年10月2日 的回复
Thank you for your great review!

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施
THE STAFF AND THE AMBIENCE
2023 年 9 月入住 1 晚
Savanna 于 2023年10月7日 的回复
Thank you so much for your kind review! Please come back and visit us again! Savanna and all the team

10/10 超赞

Vicky

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a lovely relaxing time during our stay. Location is very good for having a walk along the riverside or just having a mooch around the shops.
2023 年 8 月入住 1 晚
Savanna 于 2023年10月7日 的回复
Thank you for your amazing review we're so happy you had a good time with us, we look forward to seeing you again. Savanna and the team.

10/10 超赞

Gail

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Receptionist and check in as well as on departing. Help with cycles and good food in restaurant on one evening. Dripping taps in en suite reported.Thoroughly enjoyable stay
2023 年 8 月入住 2 晚
HDV Henley 于 2023年08月25日 的回复
Thank you so much for your feedback we thoroughly appreciate it and look forward to welcoming you again in the future. Regards the HDV Henley Team.

10/10 超赞

Simon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
it was all good.
2023 年 8 月入住 2 晚
HDV Henley 于 2023年08月25日 的回复
Thank you for staying with us at Hotel du Vin Henley , we look forward to welcoming you again soon . Regards the HDV Henley Team

8/10 还可以

Allan，Reading

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Converted brewery makes a lot of the rooms unique. Great decor and modern styling. Superb location near town centre. My room was excellent with a balcony which overlooked the Thames with an outdoor bath option with privacy. Duplex layout with bedroom on lower level and huge bathroom shower area on upper level. Well stocked minibar and snack box at a reasonable price.
2023 年 8 月入住 1 晚
HDV Henley 于 2023年08月25日 的回复
Thank you so much for your feedback and for staying with us. We hope to welcome you again soon. Regards The Hotel du Vin Team

10/10 超赞

Robert

2023 年 8 月入住 1 晚
Savanna 于 2023年10月7日 的回复
Thank you for your great review! We so appreciate it! Best, Savanna and all the team,.

4/10 很差

Stephanie

满意：客房舒适度，清洁度
不满意：员工和服务
Poor service. Nice room
The room itself was nice, however we found the service terrible. Certainly not what you expect from a Hotel du Vin. When we checked in we got told that we can park in the hotel car park, however they didn’t inform us until we parked that there would be a charge for this. They also didn’t inform us that there is an option to not get our room cleaned during our stay. At the first morning of breakfast the staff member was rude. He was the only person serving and therefore said we need to get our own coffees and toast rather than this being bought to us. Again not service that’s expected.
2023 年 8 月入住 2 晚

8/10 还可以

Helen

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great breakfast and service from bar and bistro staff. But unfortunately check out staff were quite rude insisting I owed for breakfast when I had pre paid and didn’t ask how my stay was
2023 年 8 月入住 1 晚

10/10 超赞

Rachel

2023 年 7 月入住 1 晚

8/10 还可以

Chloe

与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
We knew the brewery from our youth and welcomed the chance to see it put to new uses to good effect.
2023 年 7 月入住 1 晚

10/10 超赞

Laura

2023 年 7 月入住 1 晚

10/10 超赞

Clare

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

10/10 超赞

Simon

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent hotel and good value
2023 年 7 月入住 1 晚